We have have in No way blocked any communication. Dan actually spoke to Jeff when he called us…read moreto schedule a pond cleaning. Dan informed him we found someone local to take care of the pond (Jeff NEVER suggested anyone) Complete lies..This is absolutely insane. Yes , the review is from years ago. Why? Simply because I never even knew about posting reviews on YELP. (did Yelp exist in 2012, 2013?? ,) Why Jeff is responding 2 yrs later years after the original post is bizarre. He obviously doesnt watch his reviews. Enough on that.
It was a total mess. Nicholasville is 2 hours away from Louisville. ( IT WAS NEVER SUGGESTED THIS WAS TOO FAR, as a matter of fact, we were told they had several Louisville clients.) What in the hell?? They never should have taken on a site that far.
The weather, NO ONES FAULT, was awful. Months of rain, which left our backyard a mess for months since they couldn't work. An outlier no one could forsee, WE GET THAT!!!
Eventually, the work that was done wasn't good. A firepit that had to be redone because of unlevel work, causing ponding. Pond only 14 inches deep. (Good grief, a veritable sushi bar for Herron!) Damn.
As far as we're concerned, the main issue was the distance between between the main shop and job. No supervision by the "boss"
Aka "Mr. Duggins" 2 hours to travel to a worksite is a joke. His staff seemed to mean well, but there is only so much you can do. And yes, they constantly spit and we found numerous soft drink cans buried around the sight when redoing. Yes, they plowed over a small new willow tree and killed it. OK, STUFF HAPPENS, WE GET IT, BUT CMON.
Seems Jeff was/is an entrepreneur trying desperately to increase his business. His original intentions were most likely very honorable. Unfortunately, it didn't work for us. We give everyone a fair shake, but sometimes, people ( businesses) screw up. It happens. H2O screwed up. Own it, deal with it, move on.Quit throwing blame and making excuses. We really wanted nothing but the best for our $$$ and we didnt get it.
A lot of what he " remembers " is incorrect.
Truly, we don't care. We eventually got our pond $17,000+ later) without his help. He needs to let this go, admit it just didn't work out in this case, quit demonizing clients, and learn from the experience, as we have.
So Jeff, we didn't even begin this project until AFTER my dad died. He died in Oct 2012. We met june 12, 2013. Obviously, your records are wrong. Spend less time on trying to justify poor work from years ago, and take care of current customers.
I'm sure this business has many happy customers. We aren't among them, and it is the publics right to be aware.
As for blocking any conversation, we never, ever did any such thing. Ever. How you can say that, is incredibly such a lie.
Our original phone numbers and address haven't changed since you worked for us. And no, the numbers aren't blocked. No idea why he would say this.
Work on getting current clients to post good reviews and quit wasting time on 2 yr old ones. We left H2O designs in our rearview mirror 7 years ago. We suggest you do the same with us.Then, everyone is happy.
Sincerely
Michele Broderick
