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Elite Cleaning Company

5.0 (1 review)

Services - Elite Cleaning Company

Commercial deep cleaning

Commercial move-in or move-out cleaning

Commercial standard cleaning

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5 years ago

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Aladdin Carpet Cleaners

Aladdin Carpet Cleaners

(10 reviews)

Met Mark in his Aladdin van on Daniels Street, downtown Portsmouth, as I was walking to The…read moreProvident Bank. I told him I had an area rug to be cleaned but needed to have it picked up and returned, he said "no problem" so we agreed he would by at my house in two days. When he returned the rug, and carried it up a flight of stairs I was excited to see how it turned out. It looked almost new, I say almost because the rug is almost eighteen years old and has had lots of foot traffic and a long haired cat who loved to sunbathe on it. I was pleased with the service and the quality job they did with cleaning my rug. I highly recommend Aladdin Carpet Cleaning Service. Considering I had no clue about Mark or his company, I'm happy all turned out so well.

I was quoted a flat fee for my living room and was told by Marc that my couches and tables would be…read moremoved as they went along and that they'd add protective barriers to the feet of my furniture to protect it from the moisture. Jamila and her assistant arrived while I wasn't home and only cleaned the exposed carpet. My fiancé happened to be home and moved the coffee table out of the way so they would clean that area. The assistant made it clear that he would not move the furniture. When I called to complain, Marc told me that "there was probably just dust under there anyway!" Which wasn't the point. I asked for a carpet cleaning and was promised the full carpet would be cleaned. Not for a lazy one swipe with the machine. The part they cleaned looks great. But it was a half-assed job and not what I signed up for. Update, just got off the phone with Jamila and she hung up on me instead of listening to what I had to say. Never in my life has a company made me feel so disrespected and angry. I'm a reasonable person and my fiancé had nothing to do with the misunderstanding. The misunderstanding is fully on Aladdin's end. Mark was ridiculously unprofessional and Jamila's employee lied about the exchange. You should be able to book a job with details laid out, and get that job done the first time correctly. Not have to endure accusations and rudeness from the co-owner and be offered to have the service done again on Friday so the carpet is wet all weekend. Whatever response Jamila might have for this review, it's to attempt to save face and cover up the fact that they provided bad customer service and did the job incorrectly. It amazes me that a business that is run in this manner has been around for this long.

Elite Cleaning Company - officecleaning - Updated October 2026

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