BEWARE - EXTREMELY POOR SERVICE
READ THIS BEFORE CONTACTING ELITE 360 REPAIR OR AMERICAN HOME SHIELD
I'm writing this review to strongly warn others about my frustrating and unprofessional experience with Elite 360 Repair LLC and AHS.
On May 22nd, a technician named Gary (caller ID showed "Iker") was assigned to repair our dryer. I wasn't home during the visit, but by the end of the day, he claimed the issue was resolved. He briefly mentioned a potential vent blockage but never documented this in the AHS system -- despite my repeated calls and texts asking him to do so.
Fast-forward two days: We tried using the dryer and -- nothing. It wouldn't even start. Clearly, something was wrong. I immediately reached out to AHS, only to be given a lazy over-the-phone "fix" by the same technician on a Sunday before Memorial Day, with no follow-up visit to actually evaluate the issue. Even more confusing, I later got an email saying parts had been ordered -- without anyone even checking the dryer again.
Then came the ridiculous delays: They scheduled the next available appointment for June 2nd -- nearly two weeks later -- and told me the repair couldn't move forward until the vent was cleaned. I had already told the technician that the vents were cleaned. Only after I pushed back did he decide to leave a note about vent blockage -- two full days after the original visit. Why wasn't this noted from the beginning?
This entire ordeal has created a nightmare for our family, especially with three children at home and a holiday weekend approaching. Our dryer hasn't worked since day one, and we've been left with mountains of laundry, zero support, and an exhausting chain of emails, calls, and empty promises.
To add insult to injury, AHS conveniently hides behind policy loopholes. They refuse to cover vent-related issues, even when it involves a basic $20 flexible connector that any technician could have easily replaced. This is not a maintenance job -- it's a cheap, standard part that failed. Their refusal to address it shows how little accountability exists in their process.
BOTTOM LINE:
This company and its technician showed negligence, poor communication, and zero urgency. Instead of fixing the problem, they passed the blame, stalled the process, and left our family stranded without a working dryer.
As for AHS, their policies are designed to deny claims through technicalities and protect their contractors instead of their customers. Don't be fooled by their marketing -- once you need real help, you'll see how broken the system is.
AVOID ELITE 360 REPAIR AND AHS AT ALL COSTS. You'll save yourself weeks of frustration, stress, and unnecessary. read more