DO NOT GO HERE. I'm speaking from 16 years of experience/history. Their 2 stars may already have had you make up your mind, so you may not even need to continue reading, but go for it if you wish:
I first lived in LA from 2009-2013, and at the time they were good. Yes, I did find it weird (even back then) that they only accept cash, but didn't care as the quality of work was good and frankly they didn't have the attitudes they do now. I moved back to LA in 2022, and have had a few bad experiences since- after the last one I've decided to steer completely clear and post about my experiences.
Go a few blocks further up Wilshire and you'll find Prestige Cleaners, where not only do they offer A1 dry cleaning, they also have an onsite tailor who is AWESOME. They also take Credit Card, and PRINT A TICKET!! WHO WOULDVE THOUGHT THAT IN 2025 A TAILOR WOULD TAKE CARD AND PRINT A TICKET?!?! To top it all off, their alterations are much more accurate, and they treat you like a paying customer.
Anyway, back to what is wrong with this place. First of all, when you come in, all they do is complain about turnaround time. I stopped going after being berated a few times ago for 2 day turnarounds, realizing they may not have the bandwidth and found a place that does. This last time, I had 6 days, so I thought: "why not go to the place I've always known"
This is what ensued:
-I was first met with panic, being berated about how that is not enough time. I went on Friday, May 16th, and they said they aren't finishing anything given today until May 30th.
-I said, ok, I'll go elsewhere not a problem. They then magically could do it, because ultimately what they wanted was the money and didn't care about quality of work (as they have stopped caring more recently)
-As she was measuring me, she kept going on and on about how they dont have enough time. I got sick of the berating and literally said "if you cant do it, i understand, just tell me now and I'd like to go elsewhere. This is a very expensive outfit, so I don't want it done in a rush"
-The response I got was: "we do oscars all the time"
....cool story.....
They were supposed to shorten the pants, shorten the sleeves, open the shirt up 1/2 an inch. AND TAPER THE SLEEVES.
They were also supposed to open my wifes Indian dress by one inch
When I picked up our stuff, the arms were not tapered. When I pointed this error out, all I was met with was; "WE DONT HAVE TIME TO DO IT NOW"....versus saying "sorry we forgot, we'll get it done right away"
I took my wifes outfit home to her, and she realized they didn't even touch it. Didn't do it wrong, simply didnt open it at all.
I wound up going to Prestige cleaners, didnt even change out of the outfit from their changing room because I knew I was going straight there. They fixed it in one night with no complaints, and even did a next day dry clean.
Also, there was a time 3-4 months ago where I decided to stop going when I went in to say they shortened the pants too much, and all 3 of the ladies who work there literally pounced on me saying they never do anything wrong, and if i want it fixed I have to pay.
Forget the 15+ years of business. Forget that they screwed up. I have to pay.
All in all, everyone who works here has an absolute horrible attitude. You feeel rushed, shorted, not important enough, and heres some final feedback:
-start taking card, but doesnt shock me that you don't because you're shady
-get attitude adjustments
-learn customer service
grand finale:
-remove all the autographs off your wall, they are cheesy and ridiculous. No one cares about which celebrity Elias has done work for if those he hires fail to provide them the top notch service we are paying for.
Final Recommendation:
-Go to Prestige Cleaners in Santa Monica, not far from this place. read more