THIS IS AN EMAIL AND A REPLY REGARDING MY REVIEW....
To me Today at 12:58 PM
Hi Rita, I am glad we got everything taken care of for fka Grace Kelly. I recently saw your post on yelp and I am very sorry that you did not have a good experience. I just wanted to take some time to address some of your concerns as they are the main vet that we use for all our rescue animals. Regarding the fact that you cant openly see the exam room and tools used for surgery, no office clinic has their surgery room out in the open for everyone to see. Most dont allow anyone in the back, but Elgin will allow clients to go in the back upon request, or even if they want a tour of everything. Regarding her being in pain and yelping, I am a vet tech and many animals have a low pain tolerance and after waking up from anesthesia they are scared because they dont know where they are and they dont have their family there to comfort them. Its a shock factor when they dont see anyone they know after waking up, I can assure you no one was hurting her, and I am sorry that you felt that way when you arrived at the clinic. As for the pain meds, post op they can not have anything by mouth til the next morning due to the anesthesia. She did receive a pain injection before surgery that is good until the next morning when she can get her oral pain meds.( I have attached her records). As for not seeing the vet much, most post op questions vet techs should be able to answer, but a doctor can be accessible to talk if a client would like to speak with them personally. It is very odd that the surgery site got infected with her being on antibiotics, but I wish you emailed us because we would have taken care of it. Again, I am very sorry about your experience and how you feel about your visit to Elgin Animal Clinic. I am in shock as we have a close relationship with Dr. Dhillon and he has been helping us ever since we started saving animals. He even comes in during closed hours to help us sometimes with late transports or will come in if we call him regarding a very ill pet. I know it may be a long shot, but I wanted to know if you could remove your comment about the clinic, as I stated he sees about 80% of our pets and is on call for us at anytime we need. If we are unable to use him in the future then we will not be able to rescue as many pets as we currently do much longer.
Thank you
Vanessa
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To Rescue Warriors Info Today at 3:42 PM (Consolidated)
Vanessa,
I wanted to first start off by saying Thank you for all you do. I sincerely appreciate your email follow up concerns, thank you for taking the time to ease my concerns and frustrations with the vet clinic. I appreciate your explanations and rationales for these mis-steps in the care provided at the clinic. It actually was a surprise to me to receive this kind of care at a clinic I initially respected, given their work with a rescue organization. As far as my yelp review goes, it seems I am not the only person who has felt this way. As I stated in my review, there where numerous concerns I had about the care provided. I understand your rationale in regards to hearing my dog yelping and crying as she was handled. But the issues of bringing her back full of dry blood, dirt, and animal hair that was not hers can not be ignored; it screams filthily conditions. Her suture job was jagged, it has now healed into a thick curved scar; that to me shows lack of pride in work provided. In regards to the disregard and lack of communication from the vet; I should not have to ask to see the provider, it is the provider's responsibility to convey trust and communicate appropriately with their costumers. When the vet walked past, he overheard my questions to the tech and it was his choice to ignore my concerns and not address me; a customer shouldn't have to ask for customer service. With the infection that took place after surgery; I have no problem providing you with copies and the out of pocket expense I endure from this event. Your provider is welcome to reimburse me should they feel so compelled with compassion.
You must understand that all of the above is the impression of care this provider left on the consumer. To ask me to take down my review is sincerely dishonest of you; I am disappointed with the request. Rather than guilt tripping me on the potential that this vet may not work for the rescue organization because of the negative reviews from clients; you should ask yourself is this the right provider for your animals and organization; are you protecting your future by entrusting the care of the animals to places like this? Your provider has never attempted to contact me in regards to the review; this should be a concern of theirs as well as yours. So, as I have clearly overstated my valid concerns; I will not take down the review. No matter how convinced your organization may be;these events have warranted my review I sincerely believe other consumershave the right to know. read more