Had the most amazing experience with the shop gal Erika today! Walked in with a thrifted had and…read morewanted to add some glitz and glam to make it more personalized. I expected to be put off to the side being that I didn't purchase a "Kemo Sabe" hat. That was NOT the case with Erika. She was incredibly friendly, and helped to pick out all the fun additions that were in my budget! If we ever go back to this location I am definitely requesting Erika again! She was awesome!

I came to Aspen recently to celebrate my birthday and found my way to Kemo Sabe. I waited in line…read moreto enter the store for about thirty minutes, due to waiting to be paired with a sales associate. I'm not sure if that was just because it was the holiday season, but they did not allow anyone in the store without being accompanied by an associate. Once I was paired, the associate gave me a complimentary cocktail and started sizing me for hats. I did feel she was a bit pushy, heavily suggesting certain colors even when I shared my own preferences. As I started on accessories, I did not feel like I was being shown all of the options and only those with a price tag over $1000 (on top of the price of the hat itself). I took it upon myself to search and find what I really liked, but the pushiness of the associate made the experience less enjoyable and rather stressful. Overall I am happy with my purchase, but I would recommend anyone coming in to come prepared with the style you want because the process can be overwhelming otherwise.

Is it a western wear store or it is a museum? Well, it's both, ya'll! From the moment you step…read moreinside, you'll know that you're in a place that sells leather goods-hats, boots, clothing, the like. You will likely even be greeted by someone dressed head to toe in cowboy attire. There's a sense of charm to that. Downstairs, the clothing selection continues, but you'll also find a small museum dedicated to the memory of Doc Holiday. It's unmanned, but they request a $5 donation to keep the place going. There's a video running on a loop that tells you a bit about the history, too.

I recently returned to the store when I was in town and had another great experience. Cathy who had…read morepreviously helped me was there! She once again found me the perfect outfit for my event and was so kind and a delight to work with. It was so great to see that the great experience I previously had was matched with great and consistent effort!

Prospective customers should be aware of the scheme at this shop facilitated by its owner. After…read moreinvesting in this store, I later became aware that the "custom-made" hats they sell are actually cheap, mass-produced, factory-made hats with minimal modifications made to the interior and a few decorations added to the exterior. This business is run without integrity or compassion for its customers - the owner is manipulative, rude and full of empty promises. It's become clear that they are under the impression that they have no obligation to quality craftsmanship, honest advertising or attention to customer service as a business. I recommend the business consider rebranding as a hat decorator and adjusting the pricing structure and advertising to reflect the poor quality of their "craftsmanship" and product offerings. ------------ BACKGROUND: I visited Crested Butte in February 2022 and was excited to see a boutique "custom" hat shop in town. My boyfriend had a hat made in a different ski town last year and I was excited at the prospect of having my own made. Unfortunately, the owner was unable to fulfill many of the promises that were made to me in the store. We ran through the options for materials, shape, etc. and took measurements of my head. A turnaround time of 4 weeks to "build" and ship the hat was communicated to me at the time of purchase. After 6 weeks went by, I contacted the business to follow up on the status of my order. They sent an unapologetic reply about production and shipping delays with no explanation of why the "frequent updates" I was promised during the appointment were not fulfilled. I finally received a package in the mail about two weeks later that definitely did not match the description of what was agreed upon during my appointment - and certainly did not meet the expectations I had for a $650 custom-made hat. Initially, I was under the impression my head was measured incorrectly, as the hat barely fit over the crown of my head. The stitching was also incredibly sloppy, a distinct contradiction from the hats on display in the store. I waited about two weeks to see if the hat would potentially "break in" and fit correctly, but did not see any improvement. I emailed the business again to explain my concerns, carefully describing the issues I was experiencing and extended an invitation to speak further on the matter. After 3 days with (yet again) no reply, I followed up and was met with radio silence. At this point, having no offer for resolution from the merchant, I filed a dispute with my creditor for the transaction. After another three weeks went by with no reply from the shop, I decided it was time to seek out an alternative solution - I brought my hat to a local hat shop in NYC for alterations. When the hat maker in NYC inspected the hat, it was explained to me that the hat I purchased from Bjorkstam was a factory-made hat with minimal modifications made and decorations added. This was particularly troubling to hear, as the hats are expressly sold as custom-made and handmade on the Bjorkstam website, on their social media accounts and in the physical store. The owner finally decided to reach out after becoming aware of the disputed charge. I replied promptly and explained that I already sought out an alternative solution through alterations and that the creditor had already closed the dispute. The shop owner continued to send combative, aggressive and threatening emails to me. After weeks of this, I decided to she wasn't worth the exhaustion, so I paid her directly and requested an additional statement credit from Amex - they agreed it wasn't worth dealing with the owner and issued me the credit. Glad I didn't end up losing any money on this! Very thankful I have consumer protection from merchants like this through my creditor. All said, I recommend anybody reading this review to not invest any time, money or energy into this store - you'll be provided with a hat you can buy for much less at any major hat store and have to endure the unpleasant and exhausting experience of dealing with a dishonest shop owner.

What a great place! You can walk in and meet the owner making hats - and she takes custom orders!…read more I highly recommend!

Scam shop. Purchased $1300 cowboy hat that in the light of day showed extensive missing feathers…read morewith only remaining hot glue stains. Returned the hat next day only to be told no refunds. No other options in the store were acceptable and leaving next morning so the window for a cowboy hat has been lost as it won't be worn in NYC when home. Spoke with the owner on the phone who lives in Santa Fe NM who basically took the position of tough luck. Wanted to send a new one from out of state but again we're gone tomorrow. Doesn't work. Shouting match ensued which further illustrates this shops contempt for the customer and unwillingness to be a reputable vendor. Buyer beware. Update: google search on the hat shows that it's a $89 Chinese made piece of junk that they have marked up extensively preying on local tourists. Do NOT shop here. Rip off and better quality at a Beijing Flea market and at least with the flea market vendors they're honest about what they're selling!

Best gift shop in Breckenridge!!! Has everything you need from hats to clothing to mugs to…read moreornament. All things Breck are located here!!!

Great selection of Breck gear!!! The whole family got fun Breck beanies. they are great quality.read more

Super fun shopping experience complete with champagne and unlimited customizations! Staff are…read morewelcoming, friendly and very knowledgeable. Various colors and textures of hats available for men and women. Wonderful customer service - I joined a gal pal while she selected a hat for her rehearsal dinner. We spent quite a bit of time here. So many things to check out adornment wise for hats. Beads, feathers, pins, stamps, and so much more. The store itself is classic western style making it fun to walk around. Loved how the even the hat rim could be customized as well with just a little heat. There's a sister store in Aspen as well - which is very popular with locals and visitors alike. Recommend if you are looking for something truly special and unique. As with most things that are well made and custom you can expect to pay a bit more.

A classic Colorado pit stop for all your customizable hat needs. The store is dog friendly too, our…read morepups loved visiting!

Super cute place!!! They always have new stock every time I go in, and everything is handmade and…read moresuper unique. They also have like a customizable hat situation where you can customize your own cowboy hats along with other things. The ladies who work there are always so sweet and friendly!! Things are on the pricier side, but it makes sense for the products they sell. Like earlier stated, everything is handmade from what seems to be limited materials and they sell genuine leather/fur items as well. They have a sister store a little higher up main street above la francaise called Rugged and Roses that has a few of the same items but other selections in the same 'vibe' as well, and some of their prices fluctuate between shops, so you should check out both!

The lady at the counter is extremely rude. Would not buy from her. It was actually a little shockingread more

If I could go lower than a zero I would. I went and grabbed a hat I liked and was looking a little…read moremore than went to the counter, decided I also wanted a sticker and the lady at the counter grabbed it out of my hand and said "Thanks, appreciate it". Then the receipt is printing and flips the pad around quick and just stares at me. I would think she could be helpful and nice along with the other workers at various stores on the strip. I just read the ONLY other review of this store and seems like it's a reoccurring issue. Please somebody reading this take action that is not okay and if it just so happens to be the lady i'm talking about that's in charge I hope you read this and understand you have some issues going on, not sure what it is but don't think you need to take it out at your job. Also she proceeds to say something as i'm walking out. I hope this lady gets help. Please call this number if you need it (888)926-6279 it should get her what she needs. The store has some very nice stuff but wouldn't recommend getting anything knowing the hassle you will have to go through at checkout if that lady is there.