I have been a member of this gym for over a year and have never missed a payment. Even while I was…read moreaway at college, I continued paying my membership despite not being able to use it regularly. Recently, our credit card information changed unexpectedly, and we were unaware that it had affected my membership payments. My father was notified today, so he immediately called Crunch to update the payment information. The employee he spoke with was very understanding and explained that there was an outstanding balance because of the missed payment. Since the additional fees totaled over $100, the employee even offered to speak with the general manager about waiving them because it was clearly an honest mistake. Unfortunately, the general manager refused, stating that it was our responsibility to ensure the payment information( which we were unaware had changed and also received ZERO emails or calls) had been updated before the fees. To make matters worse, he informed my father that he would have to drive over 30 minutes to the gym just to make the payment in person. What was most disappointing was not simply the refusal to waive the fees, but the complete lack of understanding and customer service. We have been loyal members with a consistent payment history, and this was an honest oversight caused by an unexpected card change. Instead of showing any flexibility or appreciation for a long time member, we were met with disrespect and no willingness to give us the benefit of the doubt. This situation could have been handled with much more professionalism, and it is extremely disappointing to see a customer treated this way that only wanted to make it right.

One of the most absurd, predatory, and insulting customer experiences I have ever had at a gym…read more I walked in with my wife to work out. I had a free day pass emailed directly from Crunch Fitness, but because I do not live in Gainesville, Jose told me it was not valid. Fine. Annoying, but not a huge deal. I said I would just pay for a day pass. That is when Jose explained that I could not buy a day pass without a physical hard copy of my driver's license. Not a photo. Not digital. A hard copy. Somehow, I was still allowed to purchase a full membership without it. I told him no problem, I would do a month to month membership and cancel after the required 90 days. Jose then said I would still be required to pay the annual fee. So to be very clear, because I did not have my license on me, Crunch Fitness, through Jose, expected me to pay over 120 dollars just to work out for one day. That is not policy. That is a sales trap. Crunch Fitness is not a luxury gym. It is not exclusive. It is absolutely not worth forcing people into memberships through arbitrary and contradictory rules. Jose showed zero flexibility, zero common sense, and zero interest in actually helping a customer. The only thing being pushed was fees. If this is how Crunch Fitness operates, with confusing rules and staff trained to corner people into spending more money, I will gladly take my business elsewhere. There are plenty of gyms that manage to let adults work out without holding their wallets hostage. Do better.

While traveling for a wedding, my daughters and I were looking for a place to train. I'm so…read morethankful that we found this location! Every other place I called, during staffed hours, did not answer the phone. This place did. I think what I loved the most about this facility was the attitude of those running it. They were all about us working out. They made it possible for my daughters to come in and have the best workout of our trip. The facility is loaded with everything you'd need. While it is far behind our skill set or experience, it was super cool to see a boxing ring and punching bag as well. It was so refreshing to stop in a real gym run by real people who just want you to have an an awesome experience at their place.

The new bars are falling apart, the collar totally fell off of one when a friend of mine was…read moredeadlifting, dumping all the plates on the floor. Nobody seems to care either, it's still in the corner with all the other bars a month later. And the new machines that have been steadily accumulated over the past year are just as sketchy. I also had a very poor experience with an employee recently as well. A couple of friends and I decided to go at 10pm because there's almost nobody there that late, and after one of my friends connected to the gyms sound system to play our own music. The employee (the only other person in the gym apart from us) thought it was appropriate to immediately yell at us and accuse us of not having a membership in an attempt to throw us out. A simple, "you're not allowed to do that" would've sufficed, even though we do this just about every time we go this late and none of the other employees seemed to mind given the place is totally empty and we aren't playing anything different than what they play. Then the employee decided to put on his own music and turn it up as if to drive us out. Ive been considering canceling my membership for a while because of the decreased quality of the equipment, but after this my friends and I are definitely going to a different gym.

Great, condensed workout, friendly staff, clean gym. I'm glad that we have one of these in…read moreGainesville.

Been going here for a few years now. I love the feel from the new owners, it seems more like…read morefamily than a business now. The coaches are top notch and make the workouts as fun as they can be. Laughing at the review about the size of the place. Have they ever been in a OTF studio before?! They are all a bit small. It doesn't take away from the workout though. We aren't doing zoomba.

Went to a different location and they were AMAZING. The GM misha and Cody( I think was their names…read more Remember she had general manager on her tag.) were super sweet and helpful. Not only did she take the time to walk my husband and I though the Commerce location but gave very good explanations of all the equipment and how to use them. The both of them checked on us and made it feel welcoming. Still willing to give Gainesville another try, but definitely thankful for all the encouragement and support from the commerce location.

I've been going to the Gainesville, Georgia, Planet Fitness for about two years now. I've seen…read moremany bad managers come and go. This new manager, Rob, has far surpassed those former managers. He is competent, enthusiastic and loves his job. On occasion when I've asked him how his day is going he replies ' fantastic''. He cares about this gym and its patrons. He is athletic and knows how to answer gym related questions and is happy to do so. His staff is friendly and polite. They greet their members with more than a grunt or no eye contact as some former employees did. The tone of any business is always set from the top. This Planet Fitness now has a smart, friendly and sincerely nice manager at the top. The gym is always kept clean throughout the day. Restrooms and lockers are clean and actually smell nice. If any machine has a problem, it's taken care of in a timely manner. This Gainesville, Georgia location is a large facility with ample machines and '' toys'', as well as parking. I usually go in the mornings and rarely have to wait for what I want to use. A few months ago they added some different machines and more of what they were already using. If you've never tried this location or it's been a long time since you did. You should give them another try. I think you'll be pleased. Good management makes all the difference!

I loveee this gym! They have such friendly staff (they make you feel like family) and it's never…read moretoo packed the times I go. Definitely recommend trying it out :)

It finally happened, ...... my love of yummy foods has caused me to join a gym…read more LOVE this place! That says a lot because I loath exercise. The staff is so friendly and definitely the small town charm is here. No intimidating huge fancy gym with too many people hogging the machines. The price is very reasonable and you get 24 hour access! This may be a gym that actually makes me enjoy fitness. I am generally excited to go back tomorrow and everyday after that. If you want a friendly, clean, fun place to exercise (the equipment is very easy to use too!)I 100% suggest this spot. I plan to be a loyal member. One other huge bonus for me is the music is EXCELLENT Every little bit helps to get my butt in gear!

I've had a wonderful experience at the Georgia Mountains YMCA. From the moment you walk in, you're…read moregreeted by staff who are genuinely kind, welcoming, and incredibly hardworking. They go out of their way to make members feel comfortable and supported, whether you're brand new or have been coming for years. It's clear that they truly care about the community they serve. The workout area is well-maintained and offers a great variety of machines. The space feels clean, organized, and motivating. Another highlight is the wide range of group fitness classes available. The instructors bring positive energy and encouragement, making each class both effective and enjoyable. For families, the available childcare is a huge plus. It provides peace of mind knowing your children are in a safe, caring environment while you focus on your workout. Overall, the Georgia Mountains YMCA is more than just a gym--it's a supportive, community-centered space with exceptional staff, excellent facilities, and programs that truly meet the needs of individuals and families alike.

I've had my child in 2 different swim lessons and both were miserable experiences. I would…read morerecommend Frances Meadows over this place. the instructors we had were rude to our kids until they realized we were watching. It's probably why they don't let parents stay by the pool to watch.

Small gym in Gainesville! I made an appointment for the tour and was disappointed that owner was…read moredouble booked and made me wait. Gym is clean which is a plus. On a smaller side but that's acceptable. There are no lockers and instead there are cubbies. Not sure why that is the case but it is.. Most of the treadmills look dated and owner was bragging how much money she had to spend to buy all the equipment. Not sure why that is relevant... Lastly I inquired about month to month membership and could not get an answer. I asked 5-6 times to no avail. She wanted to sell me 12 months or 18 months and did not offer month to month option even if it's significantly more.... Well --- sorry. If you are greedy on day 1 it will all be downhill from there....

My suggestion is don't try to lose your business! Coz i am sure anyone that go to work, they need…read moretake a shower after exercise and that's not enough with 15 minutes, especially when they need to do number two too. Why there is a shower if you put the sign. Or you better close the shower at all and see how your business works!

So far this place is amazing…read more I've had 1 session with both Jim and Marian together, they spent a good deal of time evaluating my strength and seeing what level of training I need. I go back again this evening for my second session. I've heard from Jim everyday to check on my progress. So far they seem like very dedicated and professional trainers that truly car about their clients. I'm excited for the journey ahead. Clean gym. A little on the small side but they have most of the equipment you would need.

6 months ago I found Marian and JIm. I have worked out at many many gyms in my 50 years and I…read morehave never trained like I do here. The amount of support and attention they give each and every client is amazing. They really care. I am improving my overall health and my strength yes, but I am also creating new friendships with other clients. Max Results Training is a family....