I have been a member of this gym for over a year and have never missed a payment. Even while I was…read moreaway at college, I continued paying my membership despite not being able to use it regularly. Recently, our credit card information changed unexpectedly, and we were unaware that it had affected my membership payments. My father was notified today, so he immediately called Crunch to update the payment information. The employee he spoke with was very understanding and explained that there was an outstanding balance because of the missed payment. Since the additional fees totaled over $100, the employee even offered to speak with the general manager about waiving them because it was clearly an honest mistake. Unfortunately, the general manager refused, stating that it was our responsibility to ensure the payment information( which we were unaware had changed and also received ZERO emails or calls) had been updated before the fees. To make matters worse, he informed my father that he would have to drive over 30 minutes to the gym just to make the payment in person. What was most disappointing was not simply the refusal to waive the fees, but the complete lack of understanding and customer service. We have been loyal members with a consistent payment history, and this was an honest oversight caused by an unexpected card change. Instead of showing any flexibility or appreciation for a long time member, we were met with disrespect and no willingness to give us the benefit of the doubt. This situation could have been handled with much more professionalism, and it is extremely disappointing to see a customer treated this way that only wanted to make it right.

One of the most absurd, predatory, and insulting customer experiences I have ever had at a gym…read more I walked in with my wife to work out. I had a free day pass emailed directly from Crunch Fitness, but because I do not live in Gainesville, Jose told me it was not valid. Fine. Annoying, but not a huge deal. I said I would just pay for a day pass. That is when Jose explained that I could not buy a day pass without a physical hard copy of my driver's license. Not a photo. Not digital. A hard copy. Somehow, I was still allowed to purchase a full membership without it. I told him no problem, I would do a month to month membership and cancel after the required 90 days. Jose then said I would still be required to pay the annual fee. So to be very clear, because I did not have my license on me, Crunch Fitness, through Jose, expected me to pay over 120 dollars just to work out for one day. That is not policy. That is a sales trap. Crunch Fitness is not a luxury gym. It is not exclusive. It is absolutely not worth forcing people into memberships through arbitrary and contradictory rules. Jose showed zero flexibility, zero common sense, and zero interest in actually helping a customer. The only thing being pushed was fees. If this is how Crunch Fitness operates, with confusing rules and staff trained to corner people into spending more money, I will gladly take my business elsewhere. There are plenty of gyms that manage to let adults work out without holding their wallets hostage. Do better.

Small gym in Gainesville! I made an appointment for the tour and was disappointed that owner was…read moredouble booked and made me wait. Gym is clean which is a plus. On a smaller side but that's acceptable. There are no lockers and instead there are cubbies. Not sure why that is the case but it is.. Most of the treadmills look dated and owner was bragging how much money she had to spend to buy all the equipment. Not sure why that is relevant... Lastly I inquired about month to month membership and could not get an answer. I asked 5-6 times to no avail. She wanted to sell me 12 months or 18 months and did not offer month to month option even if it's significantly more.... Well --- sorry. If you are greedy on day 1 it will all be downhill from there....

My suggestion is don't try to lose your business! Coz i am sure anyone that go to work, they need…read moretake a shower after exercise and that's not enough with 15 minutes, especially when they need to do number two too. Why there is a shower if you put the sign. Or you better close the shower at all and see how your business works!

This is an excellent crossfit box that opened in the summer of 2014. Josh Harker is the owner of…read morethis box and he is very knowledgeable and passionate about fitness in general. He's a former army soldier that enjoys bringing out the best in everyone to the point of even joining the workout side by side with his clients. This Crossfit box really puts the client first and is the best bang for your buck! This gym is VERY SPACIOUS and you'll never feel crowded.

From the owner: CrossFit Classes and personal fitness for the whole family. We have scheduled workout times for…read moreadults and CrossFit kids available as well.

Kathy with Femfitique ! is the perfect personal trainer for women. She really understands women and…read moretheir personal training needs. She is a pleasure to work with and I actually look forward to my personal training sessions with her. I lost the inches I wanted to lose in just a couple of months, and I am maintaining with Kathy's guidance and expertise. Not only is Kathy a great trainer, but she's an extremely nice person who is passionate about training women. Give her a try!

From the owner: Femfitique! specializes in training women through personal, partner and boot camp training. Women…read morewant to be feminine, fit, strong, lean, powerful, confident, healthy, sexy, etc... Femfitique's owner and only Professional Fitness Coach is Kathy Jordan, who has a Bachelor's of Science with a degree in Exercise Physiology and course work in premed. She knows how the female body works and functions and the nutritional requirements necessary to be healthy mentally and physically. Managing your lifestyle is imperative in order to reduce stress and to fit your training and healthy eating habits into your daily schedule. Consistency is the Key to being successful in losing weight and getting fitter. You need good instruction to prevent injury and to learn how to exercise properly. Femfitique can offer you the opportunity to change your life. Weight training has to be a part of your cardio training if you want to increase your metabolism, lose wt. get toned. NO Dieting

Working with Savannah is amazing. She holds me accountable and pushes me to my beat. And so far i…read morehave been getting great results and I'm excited to keep training with her .

From the owner: Hi there! I’m Savannah. I’m a NASM-certified personal trainer with specializations in women’s…read morefitness, low back pain, and strength training. My goal is to help you put yourself on the priority list!

Jazzercise...in my experience has been welcoming and a warm environment that has lead me to focus…read moreon becoming an optimal version of myself mentally, emotionally a d physically. I say physical last with respect that greatness doesn't happen overnight, it manifest through resilient commitment and intentional self awareness and care!! OH....did I forget FUNNNNN!!!!!! The best of today's hits with amazing choreography that trims and beautifies your muscular physique!! The instructors are so amazing and always joyful, don't worry about not dancing right; they focus on your well-being and making sure you get what you need to be a better you!! Hands down a blessing!!

From the owner: Jazzercise is a pulse-pounding, beat-pumping fitness program that gets you results fast. There's…read morelots of classes to choose from -- Strike, Fusion, Core, Strength, and Dance Mixx. Expect to feel results after 3 classes, and expect to stick with it. Contact us at (678) 785-5244 for more information! Child care available most classes.

Great, condensed workout, friendly staff, clean gym. I'm glad that we have one of these in…read moreGainesville.

Been going here for a few years now. I love the feel from the new owners, it seems more like…read morefamily than a business now. The coaches are top notch and make the workouts as fun as they can be. Laughing at the review about the size of the place. Have they ever been in a OTF studio before?! They are all a bit small. It doesn't take away from the workout though. We aren't doing zoomba.