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    Elevated Escapes

    5.0 (1 review)
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    5 months ago

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    Grand Traverse Resort & Spa - Brand New Double Queen Hotel Room

    Grand Traverse Resort & Spa

    2.5(299 reviews)
    1.1 mi

    My wife and I stayed here for our anniversary for a few days off season (mid March). It was really…read morean excellent little getaway with many pros and only a few cons This resort specializes in golf...golf...GOLF (haha) during the summer, but that doesn't mean it doesn't have much to offer in the winter. There is an AMAZING spa (excellent sauna, hot tub, indoor pool, great massages), basketball and tennis courts, arcade, axe throwing, mini bowling, and indoor golf simulators. And if you prefer to just not leave the room, very comfy beds with couch seating at almost 400 sq feet per the most basic room (next time we stay here we will probably stay on the tower side of the resort where the rooms are even a little nicer). What we also loved here was the food. Aerie restaurant might be our new favorite restaurant in Michigan (close toss up with The Chophouse in Grand Rapids). See a separate review of mine for more particulars. There is also amazing room service, Niiji restaurant downstairs next to the lobby (great breakfast menu), and Jacks where you can get a good pizza or cheesy bread with awesome drinks. As for the cons, there are two: 1. A little pricey, and will only increase as we get more "in season." For the extra cost of an airplane ride, we could get a suite in downtown Vegas at the Golden Nugget, Plaza, or a luxury mini suite on Michigan Avenue in Chicago for the same price per night here of a standard room. That doesn't necessarily mean the price is not worth it here. Just be prepared is all. 2. Kids. Ugh. During the week there were not many people staying here, but as the weekend crept up more families arrived. Of course all it takes is one mommy and daddy to get drunk at Jacks downstairs while letting 3 ten year old buffoons run up and down the hall six floors up knocking on doors and running away to peeve folks like my wife and I to really put a damper on things (I don't mind admitting I don't like kids-lol. I have my own children and grandchildren-that's enough for me). The point is... do not confuse this with an adults only sanctuary. That is not what this place is. Just be prepared. Overall the score here is more like a 4.5 vs a true 5, but I'm rounding up as my wife and I were able to create some precious memories. That is bigger and better than any high price or annoying kids. Job very well done by the GTR&S. Looking forward to coming back here next year perhaps for a golf outing. :)

    We're currently staying at Grand Traverse Harbor Resort (March 24-28), and unfortunately, our…read moreexperience started off on a very disappointing note. My family and I--my wife and three children--arrived after a 5-hour drive from Chicago, just one day after my wife had surgery. After that kind of travel, you expect a warm and professional welcome. That was not our experience. At check-in, there was no one at the front desk. When a staff member named Adriana arrived, there was no greeting, no eye contact, and the interaction felt dismissive and unwelcoming from the start. Even after we calmly tried to reset the tone, the experience did not improve. When we asked to speak with a manager, the situation remained uncomfortable and unresolved.she was even interrupting her manager johnny and said she didn't care if we gave a review. This was a surprising first impression for a resort of this caliber. We also couldn't ignore that we were the only Black family present at the time, which made the interaction feel even more concerning. I'm sharing this feedback in hopes that management will take a closer look and address it. We're still here for several days and would truly appreciate the opportunity for our experience to be turned around. Hoping someone from management reaches out during our stay.

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    Grand Traverse Resort & Spa - Grand Lobby Fireplace

    Grand Lobby Fireplace

    Grand Traverse Resort & Spa - Hotel Hospitality Suite dining area

    Hotel Hospitality Suite dining area

    Grand Traverse Resort & Spa - Brand new  hotel room bed

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    Brand new hotel room bed

    The True North Property Management

    The True North Property Management

    1.3(13 reviews)
    4.2 mi

    We booked a home in Grand Haven in March. About 30 days before our trip, they called and asked us…read moreto move our dates a week later. They said the owners wanted to use the property for their daughter. I explained that we are flying from Arizona to Michigan for this vacation so we have airfare, time off work, time off school etc for 7 people. A few days later I received a very generic email stating the property we booked was no longer available. They suggested another property (same town but very different walkability, different bathroom count, different setup). Had I cancelled this late in the game I would have been responsible for 50% payment (mind you I had already paid in full). There was zero concession offered, zero apology, zero kindness. To add insult to the situation, I still receive automated texts regarding my upcoming arrival. So I had to scramble to find another place (with less than 30 days) and pay that in full while awaiting a refund on my first booking. Epic failure in customer service.

    The place was run down, no bay view as I thought from the website. We went a night without a shower…read morebecause there was no hot water. They were fixing the balcony above us and saw dust was constantly falling. My husband smoked outside the unit and they charged us $1000 dollar fee for smoking inside. I got an e-mail about the fee 4 days after we checked out. How do I know someone else wasn't in there! Never again!!

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    The True North Property Management
    The True North Property Management
    The True North Property Management

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    Elevated Escapes - vacation_rentals - Updated May 2026

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