1 or 2 day job turned into taking 2 weeks to get my car back…read more This is NOT a mobile cleaning service! You are dropping off and picking up at someone's house. Planned multiple times for company to drop off at my work. Several no calls and no shows when we planned on getting my vehicle back. Always an excuse. Yes, the vehicle is clean and neat. He did a good job on that. Yes the owner is very nice. We spoke on the phone several times before the job. He offered to do my next vehicle for free. Even if it was free I wouldn't go through all the hassle again. I hate to leave a bad review for someone but want to set the expectations of what the next customer may run into. I would also recommend removing the word "Mobile" from company name, as it is deceiving to customers.

My truck and my wife's car neither one have been cleaned or waxed in sometime. I saw Detail Plus…read moreonline and felt like I would give them a try. Did a great job on both vehicles inside and out. Will use again.

Let's start off with the only positive side of this review!…read moreThey are super nice when I first brought my truck to them and then a month later my outback. The body work they did after my wrecks as on point! But this is where the positive ends! First we will start off with when I first leave their shop after picking up my truck at their closing time and I get 5 miles down the street and my rear view mirror falls off and I have to go 4 days with no rear view mirror because it was a holiday and a weekend, now to the fun stuff! Once I finally got my truck back is when the problems starts! 30 miles after driving my truck, my front driver side caliper bolt came out as I was about to pull on my street, then right before I pull into my driveway, my bottom bolt falls out and my caliper falls on my wheel and prevents me to back into my driveway! I bring my truck to them and their response was "we didn't even disassemble the brakes! But they put New bolts in but told me "I don't see why you think we are responsible for the repair of your wheel, so put a claim in with your insurance". Roughly a month and half has passed by and no repair of my wheel, as I dropped my father off at the airport, I was about to get on the freeway and then clunk clunk clunk, MY PASSENGER FRONT CALIPER BOLT FELL OUT! Now I am assuming they will say the same thing even though this was the assembly they had to tear down to repair! More damage not to my other wheels and I am stuck waiting for for AutoZone to open to purchase the tools and bolts to fixed my caliper! Remainder of the damage remaining is: no repair to my damaged from dif case, no repair of my fuel tank fill tube flap, no repair of my side step placement, front driver fender not repaired, front passenger caliper bolt missing, both driver and passenger front wheels damaged on the inside and their response is to me "put a claim in with my insurance" P.S. I will continue to update this review as things progress and as I remember more things!

They went above and beyond. The work needing to be repaired was from a deer. It was replacement and…read morepainting of hood, grill, and brackets. They fixed a dent in the side fender and fixed a rattling noise under the dash that had been there as long as I've owned it. A true example of customer service. And not to mention the work looked better than new. Great job! I will use again if needed and highly recommend!

Lucas at Cumberland Kia is the definition of excellence…read more I came in needing a new tire, but what I received was far more than a simple service appointment. Lucas carried himself with a level of professionalism, care, and integrity that you don't see every day. He didn't just replace a tire -- he restored peace of mind. He moved with confidence, explained everything clearly, and treated my situation like it genuinely mattered. There was no rush, no attitude, no shortcuts -- just someone who takes pride in doing things the right way. In a world where customer service often feels transactional, Lucas reminded me what true service looks like: kindness, skill, and a commitment to making sure people leave better than they arrived. If you want someone who goes above and beyond, someone who turns an inconvenience into a moment of relief, ask for Lucas. Cumberland Kia is lucky to have him, and customers are blessed to be served by him. One of your ultimate favorite customers Honey Burford

I brought my car in for a repair and I could never get a hold of Cumberland Kia to check on the…read morestatus of my car. I called every department multiple times trying to get connected with the service department to check on the status of my car and they would say they would call me right back, yet I would never receive a call back. The service department never answered the phone. I am very frustrated with my experience here considering it is already a large inconvenience to not have a car, and on top of that I am having to get past poor customer service and no communication with the dealership. There is no comfort that my vehicle is in good hands.

I was out-of-state in desperate need of help. I called 6 mechanic shops and nobody could get me in…read more I was so blessed because when I called them and explained what was going on, they said to bring it down, even though it wasn't transmission related. And they did a wonderful job. The customer service was spectacular. I really appreciate all that they had done for me.

Jesse and team did a fantastic job with the rebuild of my 2005 F150 4x4 over a year ago. I was so…read moreimpressed, I have just delivered a second vehicle for another transmission rebuild. They do a good job at a good price. They will tell you what they recommend and I trust their recommendations.

Amazing people and their work was just brilliant. Highly recommend. No one really wants to visit…read morethe body shop but when you do you want to know that it's gonna come back as good as the original or better if we could! And they did it. Amazing.

Absolutely the kind of shop you want and need for your auto body damage. My insurance company…read morereferred me to Julian's, and now my faith in my insurance is validated. I had a minor collision (major to me!) in Tennessee, and USAA insurance gave me the name of this body shop to get an estimate. They ran through the systems and parts needed and gave me the estimate, but I still heard a disconcerting noise. The owner Matt Julian went under my truck and found a bent heat shield, which he bent back into place. I thank them for taking the extra time to listen, to believe me, to understand my concern, and to persist in problem solving. You won't be sorry for trusting them with your vehicle--and your worry.

I'm a new customer here. The staff is friendly and knowledgeable. Good customer service is rare…read morethese days but still in existence at Doc's. You have to be able to trust your mechanic and from a person that cares about maintaining his vehicles I trust these folks based on my initial experience. They appear to spend money on staff rather than flat screen TVs, coffee and donuts. The place is neat and clean but nothing fancy, just how I want my mechanic's shop to be. Spend your money on the things that matter most, the quality of people you hire and their training. I work in Cookeville but live an hour away and have tried multiple shops closer to home, as of now I'll be inconveniencing myself to come here, they're just that good!

Been coming here for a couple of years. Both my truck and my wife's SUV. Service has always been…read moregreat and very competitive prices!

I called my insurance company about my broken windshield, and I picked Auto Glass service. They…read morecalled in 10 minutes to schedule a new windshield. They came to my home the next day, and Jamie (my friendly tech) installed and finished in 40 minutes. Amazing customer, fast and prompt service. Couldn't ask for any better!

If you live in east Nashville, and you need your car repaired right, there is no better place to…read morego! Will they be the cheapest? Probably not. Will they be the fastest? Again, probably not. But...if you want your car fixed right the first time, with quality parts and a guarantee behind it, there is no better place to go. The owner, Mike, and his service manager Trevor, will make sure your automotive repair experience is everything it's supposed to be. Hats off to an old school repair shop that gets things right

We needed our transfer case replaced due to damage from a road we drove on. They took all the…read moreinformation and we waited for the new transfer case to arrive. They told the truck right in and we had it back the next day. Truck drives like a new truck. They went over everything and kept us up to date on anything they found that needed to be replaced. Thanks to Tony with his expertise and his crew, he has a five star rating. Thank you Frank Torma