I have been in the construction industry for 20 years, but had no experience with siding or…read morewindows. Having Graves work on my house has been one of the worst experiences I have ever had.  We hired them to replace our windows, gutters, and siding. Things started off poorly with terrible communication and delays before work even started. When work started they had 10 non - English speaking installers which is fine, but I was unable to communicate my concerns and there were problems and concerns immediately. Occasionally a "foreman" made an appearance but he didn't really know what was going on even when he was there, which was seldom. I had to take multiple days off work to keep an eye on them. I caught a bunch of mistakes but they still snuck plenty of things past me, that I didn't find until later. Graves has given me nothing but problems. I have pictures of one guy standing on my railing to install siding, which then broke as a result and even with the pictures they still won't admit to it. They caused other damages to my property that were outside their scope of work and never mentioned a word about doing so. I had to keep checking around my property to find what they broke throughout the project. On the install, I tried to tell them proactively as things weren't installed properly, but they wouldn't hear it. I did ample research throughout the course of this project. There were weeks where they wouldn't show up and wouldn't respond to my calls, and my calls were in regard to things that were unfinished: 4 windows missing, half a wall not sided, and incorrect gable vents installed.  When they finally came back they slapped it together improperly and started harassing me, demanding payment and told me they were going to send me to collections.  The job was so screwed up and it still is. I got the town inspector involved and had another contractor assess the situation. The town inspector failed them on the improperly installed windows, the polar wrap installation and some aspects of the siding install. The other contractor said that their job was shameful and a disgrace to tradesmen. Still they refused to come back to fix it. I had hoped until now that they would correct everything since that is what they told the inspector and the Department of Consumer Protection, but they haven't. I've been more than reasonable and given them multiple chances. Now I have to hire someone else to clean up their mess. At this point I would never allow Graves near my property! Please learn from my mistake and do not hire Graves Bros!

From the owner: Graves Brothers Home Improvement has been locally-owned and operated in Upstate N.Y. since 1977…read more As one of the fastest growing businesses in the region, they offer their residential and commercial clients Roofing, Siding, Windows, and other Home Improvement services. Graves is a nationally-recognized contractor that has been repeatedly named a Top 100 company in the region as well as one of the top 500 home improvement companies in the United States, annual Angie's List certification holder, countless product certifications, and more. Graves Brothers services New York State, and portions of Connecticut and Pennsylvania from their facilities in Rochester, Buffalo, Albany, Syracuse and Tarrytown NY, West Harford CT and Center Valley PA.

Excellent work and reasonably priced. Professional staff On…read moretime and I appreciated how they took all the old materials and clear the area

I used John service for my roof in the winter. This review should have been written then, but life…read morekeeps me busy. I highly recommend John 's service, he goes above and beyond to make sure the jobs is done well, and his client is pleased with his service.

I highly recommend Highland Window. Marc is the consummate professional who cares about his…read morecustomers and providing a quality product and top notch service. He and his team were prompt, reliable and the windows and door we had installed are fabulous. The experience was very positive and we are in the process of ordering more. Truly outstanding company with great leadership.

Highland Window replaced the old double pane windows in our house with new ones for a reasonable…read moreprice. The installers were very nice, competent, neat and clean - they left no debris or mess for us to clean. The new windows not only looked beautiful, but performed well. There we no air leaks. When a window opener part broke as a result of overzealous handling of a vacuum cleaner, they promptly delivered a replacement part which was easily installed. All communications with company staff were pleasant and prompt. Marc Cowan, the owner, is a caring and professional provider of a good product and good service. Based on this experience, it is easy to recommend this company.

Great Job doing my Siding, Windows, and Roof. Will definitely recommend you to our friends and…read moreneighbors.

Did an amazing job siding my house. Their pricing was very fair. They also replaced my gutters. I…read moream very happy with the detail work as well.

Dzmitry and his team did an outstanding job updating the siding on my house. It now looks as though…read moreit was built yesterday--absolutely amazing work! The project was completed quickly and professionally. Several contractors who came by to remodel other parts of the house were so impressed by the siding that they asked for Dzmitry's contact information. Dima, thank you so much for your excellent service. Wishing you continued success in your business!

They are working on a new garage project at my home now. They are meticulous. Arrive early. Stay…read morelate. Work is very high quality. Highly recommended.

Iván came to assess my home needs. He is very professional, thorough and has a great disposition. I…read morehired him for the siding and gutters.

They did a great job on my roof demoing the old roof and installing the new roof in only a day…read morewhich really surprised me. Having a roof done is crazy expensive now but this roofer beat out the local competition by price and really seemed professional. I think this is the go to roofer to use in the Hartford area.

JD was amazing at answering questions and making sure the project was done expertly. If you need…read moreany roofing projects he's the guy to see.

My family and I are really glad we went with Pinnacle for both a siding and a roofing project. We…read morehave an older home that was in dire need of exterior work, and we're truly blown away by the finished results. Every step of the process from the estimate through to completion was handled with honesty, courtesy, excellent communication, and an obvious commitment to high quality work. All of our questions and concerns were answered and addressed thoughtfully and with attention to detail. It really felt like a collaborative process. JD and his crews are true professionals