GREAT COMPANY & AWESOME WORKERS/ATTENTION TO DETAIL!!!! NOT OUTRAGEOUS PRICE AS SEVERAL OTHER…read moreCOMPANIES IN AREA QUOTED!!!! My husband and I would like to thank this great company for really going above and beyond in their HARD WORK, DEDICATION TO DETAIL, & REALLY SHOWING PRIDE in their concrete work last week on a very large area of our home exterior. The owner John & each employee really were so precise to detail & this was a very large project that we had called several companies on that wanted much more money for the job. They actually showed up early for the job, took great care of our property and also gave some great suggestions to help my husband in completion of this project. Great people with great work ethics! We definitely will be reaching out to them in the future! Debra & Dennis Strickland/Mandarin Area Jacksonville, FL Services Slab foundation building, Foundation installation, Concrete resurfacing

These guys are great at their work They were on time…read morestarting and finishing our driveway Cleaned up their workplace when they were thru

Adam and Derek Pratt, and our project manager Jake did a phenomenal job with our backyard project…read morefrom start to finish. Their scope of knowledge and attention to detail to make our dream backyard a reality was incredible. These guys are the best in the business!

Hired Pratt Guys 5 years ago during the building boom. Contracted for a pool enclosure and an…read moreoutdoor kitchen. In the course of the project, contracted in November, completed in May, I discerned that Pratt Guys is a GC in name only. Third parties performed all the work, and the Pratt Guys project managers displayed a woeful lack of equipment and management knowledge. Sub contractors worked on the project as their schedules permitted which resulted in a disjointed integration of the equipment and supporting stonework. In the five years we've had our kitchen, only the pool enclosure has been worth the cost. My Primo grill was installed without proper hardware, the plumbing was not adequate to support the outdoor sink and ice maker, and the electrical work was shoddy at best , and has required repeated attention. The stonework did not support the granite slabs adequately, and the granite cracked. Additionally, I've had to replace the sink pump and the ice maker. The gas grill and the separate large gas burner have yet to fail, but I'm keeping my fingers crossed. My apologies for not being able to post photos of the shattered Primo, granite cracks, etc.

I used summit to do a roof on an income property. The job they did was phenomenal. I then went…read moreon to have them do the door on my primary house. They are fast, clean working conditions, and honest. We expected some wood rot when the roof was being replaced, but it turned out we needed very little. That was a big $$$ saver for me! Thank you summit!

Brian Enoch of Summit Construction refused to fix items that should have been corrected from the…read moreonset of construction. A door in a bedroom that was taken off the hinge and replaced incorrectly so that the door would not shut all the way(that's basic carpentry). He sent a carpenter out to see the problem then decided it wasn't in his scope to fix. I was aggressive and assertive in my demands as a consumer. He then threatened to sue me if I didn't take the review down. Who's vindictive? I have a right to my opinion, and threatening legal action only shows a level of deception and lack of transparency that this company will go to to hide their incompetence.

Kerry Martin Pools (KMP) provided a good design but the operational execution of our 2025 pool…read morebuild was poor, causing months of avoidable disruption and extra expense. For a six-figure project, we expected significantly better-quality control and communication. What went wrong: * Utility damage handled negligently: During trenching, sprinkler lines were broken. Instead of temporarily capping/taping and repairing while exposed, crews backfilled over the damaged lines. That decision contaminated the irrigation with sand and buried the break, forcing us to locate and repair the line later at additional cost and time. Broken sprinkler are unavoidable during a pool construction but backfilling the trench with sand before repairs are made is a 100% preventable action. * Pool finish (marcite/plaster) was substandard: Initial plaster work showed uneven corners, rough surfaces, and irregular coloring. After plastering, the pool was filled and turned over as "complete" without the proper representative present to inspect and/or get homeowner sign-off. After extensive complaining, KMP agreed to redo the finish -- the pool was drained and refinished, but discoloration remained in one area and required a second drain/refinish. Multiple re-dos created unnecessary delays and inconvenience. Lawn was extensively damaged from acid wash dump. * Communication & scheduling failures: Crews often arrived without notice, and we received little or no scheduling updates. Homeowners should not have to wonder who will be in their yard or when work will occur. * Project timeline and value: The build stretched many months due to rework and preventable mistakes. For $100K+, the workmanship, oversight, and customer care were substandard. What they did right: * Sales/design team created a good design based on what we wanted. If KMP only provided designs, we would have rated them much higher. What KMP should improve: * Implement on-site protocols to protect, flag, and temporarily isolate damaged utilities during excavation. * Require mandatory quality inspections and homeowner sign-off prior to completing work and filling a pool. * Improve scheduling proactive communications for all activities (including the many subcontractors involved). Set expectations for what will be done and when. * Strengthen plaster/finish quality control and oversight of subcontractors. Bottom line: We would not hire Kerry Martin Pools again based on our experience. While the sales and design team performed well, the operational shortcomings -- preventable utility damage left unrepaired, sloppy plaster work requiring multiple re-dos, and inconsistent communication -- turned what should have been an exciting home upgrade into months of disruption and expense. There are reputable pool builders available in northeast Florida; we recommend researching alternatives carefully.

Kerry Martin Pools did a great job pu0tting in our pools. Mike Schwind was very professional and…read morepatient as he guided us through selection of the pool size, shape, pavers, tile, etc. We are ecstatic with the way out pool came out and very grateful to Mike for all his help, He was always available and answered out questions thoroughly and timely. Kudos also to Donna , the project manager who was very helpful throughout the process. This was an excellent experience for us. Thank you, Kerry Martin pools and especially to Mike Schwind.

Rain Relief Gutter Solutions was great to work with. They were professional, easy to communicate…read morewith, and the quality of the work was excellent. If you're looking for gutters in Jacksonville, Florida, this is definitely a company worth calling. They made the whole process simple, showed up when they said they would, and left everything clean when the job was done. Highly recommend them for anyone needing gutter installation or gutter repair in the Jacksonville area.

Zane did a great job, so wonderful to have met him and found someone so affordable I can count on…read morein the future

Professional exterior cleaning at a whole new level! Wow what a difference! Not only were they…read morepriced competitively, they delivered a service that is second to none. The technician thoroughly inspected the house before beginning the process, then sealed every outlet/crack/crevice to prevent any foreseeable potential chemical intrusion. He applied the wash and immediately followed up with rinse to make sure no damage could occur to the property. Before he performed the cleaning, I believe that I was going to need to repaint the entire house. After the service was complete I can see clearly the existing surface and only about need to paint about 10@ where paint was actually wearing out and where staining from the sprinklers was severe. The job saved me twice what I would have spent in paint and HOURS of my labor! Thanks ProperExterior Cleaning!

If I could leave more then 5 stars for this company - I'd leave a thousand Stars! Austin and his…read moreteam were true professionals. They work extremely hard striping, sanding and sealing my backyard and front walk way pavers. They checked in with me through out the project to ensure they were meeting my expectations. And the finished project - simply gorgeous!! Someone actually asked me if I put in new pavers - that is how incredible the end result was!!! I Highly recommend this company! Kathy Poynton

After storm Elsa we had some water intrusion in two rooms - the conference room and the office…read moremanagers. We called Servpro to help us mitigate. Before they even showed up they quoted us a complete removal of carpets for the two rooms for over $3K. We decided NO to the whole redo. After they came & assessed what we needed & wanted, they verbally quoted the price & made us sign on their IPAD without showing us the quote. I had to ask them for the written quote which finally arrived after over 2 hours. Big surprise the quote was $500 more. Also they never told us that they'd charge us $150 for an emergency call. No wonder they were so happy to come quickly. We would have gladly paid had we not felt we were taken for a ride. We had another company do the same work early this year at a fraction of the cost. So I know what to do next time.

I'm sorry to say that I didn't get the best service from them this time. But maybe it's because it…read morewasn't an easy problem to wrap your head around. In my neighborhood there are at least 4 stray cats. They were marking their territory on my back door, causing the most horrific odors. After trying to resolve the issue myself, I gave in and figured it was a CATastrophic enough problem to call the pros. Well, they were very long in responding to my request for help. The technician was late arriving and late to give me the requested estimate for the odor repairs. He suggested a physical gut job. Which, when you smell the place, you would have thought he had to be right. So from removing all the dry wall, replacing the washer and dryer and seal coating the garage floor where the cat's did their damage, it would have cost me about $2500. (Minus the cost of replacing the washer/dryer). Get this though... I happened to be at walmart buying another gallon worth of Enzyme to clean the cat pee again, when it dawned on me... My co-worker owns some properties. Ask him how he cleaned up after people that owned cats. The solution: An OZONE machine. From amazon I bought a simple one for $70 bucks or so. Three treatments at two hours per treatment and the smell was totally eliminated. So, maybe ServPro forgot about that trick, didn't know about it, or were just distracted from work and didn't consider that they could have had my business if they had thought about just zapping the odors with the Ozone machine. Sorry for the poor feedback guys, but maybe next time I need you, you'll be able to come up with a better solution.

ZHL did an outstanding job locating a clog in our pipe that connects our grinder pump to our septic…read moretank. We had issues with a prior company and decided to go with ZHL. They were prompt, extremely knowledgeable and thorough, walking us through the entire process. They installed a new grinder pump, at which time we found out the previous company possibly ruined the first pump by not attaching the lid back to the tank when they worked on it, nor did they remove the clog that they claimed they removed. ZHL showed us the clog and removed it. Their team was absolutely the best. We will be using them again for future projects and will definitely recommend to others.

Extremely professional work crew who made sure to leave my property spotless after they completed…read morethe job. Other companies wanted me to wait over a month to get scheduled but Zack made sure to get to my project within a week. I would highly recommend Zack and his team.