Self service car wash today! It's nearby the house and I…read morehaven't wash the car since a month ago. The whole process is touchless and it's completely automatic car wash. With different prices with different soap and other stuffs. It's under construction on the site so the vacuum is out of service.

1 Star - Extremely disappointing experience…read more I had a very frustrating experience at the Brown Bear Car Wash location on Auburn Way S next to McDonald's and Domino's in Auburn. Before entering the wash, I pulled aside and spoke with one of the attendants because my vehicle had some pre-existing cosmetic damage on the front bumper. I wanted to be responsible and confirm that it would still be safe to go through the wash. The attendant looked at the bumper, reassured me that it should be fine, and one of the attendants even offered and placed blue tape on it before directing me forward. Based on that reassurance from staff, I proceeded through the wash. While inside the wash, it suddenly felt like my car may have come off track or run over something. I briefly had to switch gears because it felt like something had gone underneath the vehicle. At the time I did not know what had happened and assumed one of the cleaning cloths may have caught something. After exiting the wash, I pulled aside and spoke with Oscar, one of the attendants. He was the one who informed me that my bumper had come off during the wash and he went to retrieve it for me. From what I later understood, it appears the bumper detached near the air blowers toward the end of the wash. Oscar helped me submit a claim, and I later spoke with supervisor Dwayne at the location, who documented everything and said management would review the situation. Over the following days I repeatedly called for updates and was told several times that the manager was not available or not in. It took approximately three to four days before I was finally contacted and able to discuss the situation with the claims department and management, including Jack Halsey and Omar M. Despite the fact that their staff looked at the vehicle, taped the bumper, and reassured me it should be fine to proceed, the company ultimately denied responsibility and compensation while pointing to signage stating vehicles enter at their own risk. The issue with that response is simple. I did not just drive into the wash without asking. I specifically pulled aside to ask their staff for guidance first. Their attendants evaluated the vehicle, assisted with taping the bumper, and directed me forward into the wash. As a customer, it is reasonable to rely on the judgment of employees who are operating the wash and actively guiding vehicles using the directional paddles that signal when to move forward, stop, or place the vehicle in neutral. The damage from this incident is now estimated to cost several thousand dollars in repairs. I'm simply asking Brown Bear to take a fair and honest look at what happened. When a customer asks your staff for guidance and your staff reassures them and allows the vehicle to proceed, that responsibility should not simply be dismissed afterward. I hope Brown Bear chooses to review this situation again and do the right thing.

A bird went poo on my car. It was gross so I needed a car wash. I went to the one off Auburn Way,…read morenorth of auto row. This car wash was under construction for the longest time but now it's open. I didn't want to use self-service so I tried the touchless car wash. Fancy. One thing I learned is that if you're in line and there's a car in front of you getting washed keep your windows up because you'll get backwash mist. Pffft, pffft, pffft. Blech! Go through the payment process after they leave the tunnel. I got the Beary Clean. Once in the tunnel it was like an EDM concert with all the colorful lights flashing. Water pressure was pretty good. Blow dry was weak. Their front lot had enough space to park and do a walk around inspection + detail as needed so that was nice. They didn't have fresh yellow towels so bring your own or buy some blue ones at the vending machine. They also sell the Brown Bear air fresheners. They're so cute. I know my fellow locals on the road when I see the yellow bear on their rear view mirrors :)

Don't even attempt to go here last year it was shut down for months for remodel, this year the self…read moreservice side and vacuums are shut down AGAIN probably for months again.

Had a Toyota Highlander Hybrid detailed for $220+tax…read more This business owner does an amazing job with the vehicle detailing and I am a repeat customer. They will also pickup and deliver the vehicle when they are finished as well. If you want a quality vehicle detail with convenience, give them your business! I highly recommend them.

Excellent service and great value for a full car detailing from Keith. Keith was very courteous and…read morepicked up the vehicle from my home and did an excellent job with the cleaning and waxing of the exterior as well as conditioning and stain removal from the interior. Would highly recommend in the Auburn WA area

Car washing day today I found this car wash spot on Yelp…read moretoday since Brown Bear Wash under construction. The experience was good. Compare the other I mentioned this spot doesn't provide towels so I have to brought myself. After nearly one hour done washing. My car looks shining!!! And my car is selling now so anyone interested plz message me!

Well they open the automatic car wash today It's takes a…read morelittle getting use too But it works nice You can pay for a monthly car wash and get a app for your phone to use your monthly car wash

Bait and switch. They have cheaper gas but you need to buy a car wash for that price.read more

This would be zero stars if I could. I usually go to another car wash but it was closed for…read morerepaving. I was picking up my kids from the airport and needed a quick wash. I have a brand new car (only a few weeks old) so when i drove up to it i could see that it was an old car wash. Almost backed out but someone pulled in behind me. Went through and then stopped at Riteaid. When i got out i saw scratches on my hood. Since its a brand new car, i saw them right away. Of course, i called them right away and went back to show them and they said that it was no way their fault. Wasn't expecting them to own up to it, but when they lied about their insurance, i decided im going to contact an attorney. On top of all of that, my car was far from being clean. This is a car wash that is for those that don't care about ther vehicles. Stay away if you do care.

Finally got to try this car wash place out and had such high hopes. Just to be disappointed in…read moreevery way. Price to get the best car wash costed $19 which I would never complain about. But- your car still comes out dirty! The back window and tailgate of our brand new Ford Edge were covered in dirty after we went through it. Employees that helped at the ticket booth were friendly and helpful. I will say that it's way better thank the Pink Elephant in Covington. Pink Elephant has a touch less car washing system that can't even take off bird crap!!!!

One of the worse car washes i have ever!! I have been paying every month for this service which I…read morebarely use but they auto withdrawl... I have had a rental for over a morh and they refused to wash it! Wouldn't give the manager over him # refused to allow me even if ir was a rental the fact was I was driving its account they gladly take money from and the "manager" said basically my 35.00 meant nothing to what they make!! Canceling and great coustmer service!!!​

Kevin did a fantastic job and I'm the worst and I forgot to bring cash to tip him!!…read more Got my FILTHY car looking brand new again, thank you Kevin!!

The most SLOWEST service I have EVER had! They got like 3 ppl working and I have been here for 32…read moreminutes already just looking at my car that hasn't been touched! Matter a fact one person working is on his phone literally lol! It is a beautiful day so that may be part of the hold up.... But... it get worse! The person working on my car, left 5x to go clean some rims on cars coming out of the wash. I ended up snatching up a towel and cleaning my car myself. I JUST left 2hrs later. unacceptable! 2 dollar tip was ALL I could muster, and truthfully after spending 46 dollars and still had to clean my own car...2 dollars to much not worth the hassle!

I just needed a couple of panels replaced on the driver's seat of my Outlback. These folks gave me…read morea quote of $300 and did it in 2.5 hours while I waited. Excellent workmanship. They matched the color perfectly. I could not tell the new panels from the old.

We requested the headliner replaced and the front driver seat upholstered…read more Travis and the team did an excellent job. Travis was honest and down to earth when he explained the process to us. We also appreciate the top notch quality of work. The value is unbeatable. GR

What a fucking shitshow. Pumps slower than molasses. Waited 15 minutes before I decided to just…read morefill up somewhere else. You'd think with all the subsidies the natives get, their shit would be miles better than any other. Prices are low but time is more valuable.

One star because the vacuum is free with the car wash…read more Quite honestly the worst carwash I have ever paid for ($18). Expected it to be at least in same level as Elephant car wash. Nope! Left huge sections of car unwashed. Did not bother to talk to the attendant....another pass thru the wash wasn't going to make a difference . Save your money and avoid.