I love this massage studio! The front desk staff is always really friendly when you check in, and my massage therapist is the bomb! I pray she stays put because is a master masseuse!! read more

Nice clean place, upscale waiting room. The front desk was very disorganized. I wasn't asked to fill out any paperwork before I was taken back for my massage. The massage therapist seemed a little irked at that. That said, she gave me a great deep full body massage, focusing on shoulders as I asked her to. It felt wonderful. The only problem is whatever oil they use to massage smelled horrible. I couldn't wait to get home and shower that smell off of me. They do offer an upgraded oil so if I ever go back, I will definitely be paying for that! read more

for my first massage ever I was not thrilled. I paid over $100 for an hour and only got half my body worked on (if that) would not return.

This location is wonderful. From the front desk to all the therapists, very welcoming and homey. Osi is who is use everything now. He does hard pressure which I need to get into all my knots. Very kind and trustworthy! read more

Brett, is amazingly awesome. I see her once a month. I will not see anyone else. I've been seeing Brett for several years now. Awesomeness read more

Had a great experience for my first massage. Calming atmosphere, nice front desk, terrific massage, this place did its job. Thuy was sweet and detailed, focused on all the right areas. read more

Let me start off by saying I appreciate this establishment always being able to get me in when I hurt myself. I'm a RN and am always tweaking something and the sweet ladies at the desk have always been accommodating. Now let me get to my therapist--Victor. He's AMAZING! It's not very often that you find a therapist who is kind, warm, funny, and exceptionally skilled at the same time. He has saved the day on many occasions and I definitely want to give him props for that. I've been with Elements for ages because they definitely find the talent. Thanks! read more

The owner of this massage business will take your membership fees and yet arbitrarily cancel an existing appointment because she does not agree with a review written of her business. Please do not ever open a membership here, especially allowing your massage sessions to add up like I did. I kept my monthly membership payments active all during covid which accrued so many sessions that I couldn't practically use them all once the business reopened. Well, All of those sessions, combined with all the sessions I was continuing to pay monthly through the monthly membership were really adding up. I decided to cancel the membership until I could catch up on my sessions. Well, guess what, you have 30 days to use all of your sessions once you cancel based on Troy's contract- (Even though her contract should be void based on the extenuating circumstances of "covid" and the fact that I was trying to support her business during a stressful time) I should've cancelled my membership back then - and would have had I known how she operates as a business owner. After finding out I was going to lose all of my sessions - one of the front desk girls suggested I reopen my membership to a "Every Other month membership" option in order to keep my existing sessions. (didn't even know that was an option until she told me-Troy never mentioned that option) After awhile of never being able to consistently keep track of my remaining sessions, (if you read my last review, you'll notice they make it impossible to keep track of) and don't try to discuss anything with Troy. Troy will write you and tell you she's right and you are wrong and write a response that portrays her being right and the customer always being wrong. Troy won't accept any responsibility for anything as you will notice in her response to other's negative reviews. And, If you happen to write a constructive review Troy will take it upon herself to cancel any upcoming sessions you already have appointments for claiming "your account is no longer in good standing" Even though she has already profited off of you and received payments. Based on her contract she has no legal obligation or moral obligation (which is worse) to perform any services that have already been paid for. Can you say "UNJUST ENRICHMENT!" I disputed the charges on my credit card and they said she was in the right because her contract states she can do this. This is really bad business practice. Just because you can do it, doesn't mean you should. If I can help one person from opening a membership here - losing my existing sessions will be worth it. **Recently found a familiar therapist in the same area that I will be writing a review on shortly. read more

I made an appointment for a certain day and time and I really needed the massage and was really looking forward to it. So I made the appointment on the phone with a live person, and they even sent the text message for confirmation of the exact time and date that I asked for. I get there and nothing, they have no appointment for me. Nothing in their system just complete lack of professionalism. Wasting my time when I could have planned an appointment elsewhere. read more

I have given this establishment raving reviews in the past, but, feel I must give a new review. I have been going to this salon for about 2 1/2 years. David has been my massage therapist all that time. I feel as though he has become a friend. I went in on February 7th. Once again, the massage was wonderful. When he finished, he told me that my glutes were really tight, and he had an exercise that would help. I told him that I'm not "very bendable" and he said" just put your right knee up to your chest". I did that and I felt my knee "pop". I then went home and had immediate pain, but thought it would go away, so, when it didn't, several days later, I called the salon to see if I could speak to David. They informed me that I couldn't speak to the therapist but they could get him a message. They called me back, and said they gave David the message. That was it. So, I asked to speak to the owner, Troy. She called me back and informed me that that was her rule that the therapist could not speak to the client. I told her that to me, by not hearing from him, or even an apology, that meant that nobody really cared. So, I ended up in the ER, having an MRI and x-rays, and seeing an Orthopedic Dr, I had two tears in my meniscus and a sever bone bruise, which now requires surgery. It has so far cost me $8,000, and I haven't even had the surgery yet... Massage Therapists are NOT physical Therapists so they should NOT be giving exercises to clients. My life is in limbo for the next few months, no golf, no work, no walking, without pain. Sadly, would not recommend this establishment. Susan Masles read more

I was impressed with the first gal that did my massage and thought I just got lucky. Used another gal and was pleased to hear while I was in the waiting room that her client b4 me was happy. The massage was fabulous! Would give 10 stars if I could. Definitely worth the money! read more

First time in after cancelling membership with a competitor. I could not have been more pleased. The ladies on the front desk were attentive, pleasant, and made me feel welcome. My therapist was also amazing. The pain relief and relaxation was priceless. I'm a regular now. read more

My fav location. Front desk staff is super super sweet, they keep their studio so clean, and they make everything super easy for me. I've seen almost all of their therapists and have yet to receive anything close to a bad massage, will absolutely keep coming here :) read more

I just had to write a review for Analicia! I had my 2nd massage with her today (90 min) - she is amazing, responsive and I highly recommend her. Book her! You'll be so happy and relaxed. Also to note my mom had her 2nd (90 min) w/ Brittany. "One of the best massages she's ever had" - so we highly recommended her as well. Thank you ladies and we'll see you soon! read more

I've been in multiple times and every therapist I've seen is fantastic!! Definitely recommend if your looking to relax or get some work done, they have it all! read more

Oh my goodness Kasey is the best therapist ever! I have been getting monthly massages for a few years now and she was the first therapist I tried that I wanted to continue with after just one time. Checks in with you about pressure constantly, incorporates stretching also if you want. She is the best combo of medium or firm pressure but also has a relaxing vibe to her massage technique. Front desk staff is very sweet, caring and efficient. read more

The ambience, friendliness of staff and cleanliness are the first things that stand out. Then, quality of therapist are on point. I really appreciate a therapist that knows and understands how the muscles work and connect and are able to release tension. read more

It's definitely been a stressful week at work and needed some relaxation.. I went today for a session with Albert and it was perfect literally he made sure the pressure was right and I was comfortable I highly recommend this Therapist read more

I had an appointment with Suzan and she is quite skilled and very inviting! Staff is pleasant when i go and i always appreciate the welcoming experience. read more

Front desk staff is always amazing, masseuse are great. Very nice and comfortable waiting area. Clean and organized location, 10/10 highly recommend! read more

Love this location! Front desk staff is so sweet and caring! Very clean environment! Love the massage therapists as well, all the ones i've seen so far have been amazing! definitely reccomend :) read more

Highly recommend this location. My experience this last year of monthly messages has been outstanding.

Love this location! The people here are great! Will continue coming! All therapists I have been to here have rocked! No complaints!

The staff is professional and amazing. My first visit they were able to accommodate a last minute appointment. Their lobby is very welcoming and calming. I've received massages from 2 different therapists and they were both fantastic. Thank you for great experiences. I look forward to visiting soon! read more

Not impressed. We have a membership with Massage Envy and thought we would try a new place. My massage just foxused on my back vs whole body as i asked. It was too deep and even left my neck worse off than when i came in. we qill stay with Massage Envy. read more

I came to this spa during the height of COVID due to their reputation for excellence in cleanliness. They did not disappoint! Everything about the spa made me feel super comfortable. The front desk is always friendly, professional, and helpful, and the therapists are wonderful! I've had amazing massages from Leah and Britnee, but you really can't go wrong with any therapist! read more

Elements massage in East Mesa is amazing from their wonderful and friendly staff, very knowledgeable and helpful therapist Wade and many others. It's a little bit of heaven and after suffering for six weeks with back pain I'm finally knowing that I'm on the road to recovery and healing because of elements massage in East Mesa. Dianne S. read more

I was skeptical about using a "chain" massage place. But I was desperate and this was close by. My massage person was Deann and she is AMAZING. I needed a deep tissue massage and she did a fantastic job. I have a "desk" job so sit for hours on end. Deann got the knots out of my neck and shoulders and I felt at least an inch taller when I left. So good I booked appointments for the following three weeks! read more

It's been 3 or 4 days since I had my massage with Elements Massage and I am STILL reaping the benefits. I have had many massages throughout my lifetime and this was one of the best. My outstanding experience started with my phone call inquiring about pricing and appointment availability. After my relaxing massage, it continued with the friendly service people who checked me out and explained all the options for future massages. The space was very clean, the atmosphere cheerful and relaxing, creating a memorable massage experience. read more

Everyone was so sweet and caring. Tryna was amazing! She was so skillful and asked about my preferences all during the massage. Found my trouble spots right away and worked on them. I felt so much better after my very first massage - I'll be back!! read more

I came here and got a massage from Bri. She seemed so knowledgable of the body and seemed to know just what to do. I have alot of tension in my neck and back and she worked out all my knots. I feel so much better. My mother in law got a massage from Lori and she loved her massage also. Both ladies were kind and talented. Will be back. read more

Elements did a great job of listening to what I needed and working my problem areas. I came out feeling great with recommendations for future sessions. I will definitely be going back. read more

I got a massage there a while ago. I would not go back. Don't waste your time and money. Go somewhere that actually has people who care about their job, and customer service. read more

I signed up at East Mesa Elements. After confirming my appointment a few days before, I received a call asking to change the scheduled time. It was not convenient, but I adjusted my schedule and made the change. A couple hours before my appointment , I received another call, stating my Therapist would not be available, and I needed to reschedule again. After calling every other Elements closer to the south east side I was finally able to get in at the Red Mountain location. It added an additional 40 miles round trip driving, but I was not going to wait another week. The staff was pleasant and Desiree was excellent, but I am only able to give 2 stars for the following reasons. I arrived 10 mins early, but the massage did not start until 15 minutes after the scheduled time. The massage ended in 75 mins not the 90, I scheduled or paid for. The other negative, was the Essential oil/Aroma upgrade... after confirming with my home location and a couple others, that service was not performed in the manner they detail. The essential oil was placed on something for me to breath in, but was not administered to key points of the body as what was explained and what was done in my first massage. This in no way takes away from the friendly staff nor the ability of Desiree, but when you pay for a service you do expect to get what is advertised. read more

The Best Ever! Love Shawn!! My sister and I were very stressed with family emergency. Thank you!!!!

Save your money and go elsewhere. Staff is straight out of school. And whatever you do don't get the 90 minute message. It's done at a snails pace, it's equivalent to a 30 minute. read more