Great massage. Clean rooms. Professional staff and a wonderful experience all around.

Anyone who is a healthcare worker, do not bother coming to Elements Massage because they will refuse to serve you. I find it absolutely ridiculous that because my mother is a physician who puts her life on the line every day to treat patients during this pandemic, they refused to serve her. To all the doctors, nurses, and other healthcare professionals working to save lives, thank you for your service. You are heroes, and deserve better treatment than this. Elements Massage, you should be ashamed of yourselves. read more

Simply fantastic If we lived in the area, this would be my place Pete is very knowledgeable and shared freely. Deep? You got it. I did see stars a few times and as soon as I mentioned it, he lessened the pressure Highly highly recommend read more

On Friday 10/26/2018 I scheduled appts for myself and my daughter for Monday 10/29/2018. Over the weekend I developed severe leg and knee pain. First thing Monday morning I called my Doctor's office and attempted to make an appt with my doctor. The only time I could be seen by the doctor that day was at 2pm or 3 pm. I then called Elements to try and reschedule my massage for later (should the doctor approve that) I was told it would cost 70 dollars to reschedule my appt. I was not attempting to reschedule my daughter's appointment, just mine due to sudden onset unexplained leg pain. I was VERY clear that I was trying to see my doctor for the leg pain and as I had NO injury I no idea what the cause was. They insisted that I keep the appointment and have the massage or pay the $70. I was not comfortable and I did talk about it with the massage therapist. I was VERY CLEAR with the receptionist and the massage therapist that I was NOT comfortable with this. This is something any TRAINED massage therapist should have known not to do, and no reputable spa would have required that this massage happen until there had been a medical evaluation, which I was NOT given the opportunity to do. I later learned that there IS a policy where I could have rescheduled for later that day, and in fact there were openings that I could have changed to that same afternoon AFTER I had seen my doctor. And had the doctor said it wasn't a good idea to have the massage the manager could have canceled that appointment for medical reasons. I was NOT given that opportunity, nor even told that it was a possibility, and they put me at risk despite having other options available that were NOT offered to me. We were shown back to our rooms at 10 min AFTER 2 though we arrived at 1:45, as directed. The actual massage ended when my masseuse left the room at 2:50, and my daughter was walked out soon after with her masseuse commenting that they had started later than mine had. Essentially I paid for 2 people to have an hour long massage each when what we actually were given were 40 min massages each. When we finished and paid we were asked if we would be tipping, and I said yes, 15% (Percent NOT Dollars), as I understand that to be the customary tip, and did not yet know the extent to which they had misled me, though I was annoyed at the shortened time of the sessions. When I looked at my credit card statement I was VERY upset that they had overcharged me. I was charged 15 EACH for tips for 2 $69.00 massages. The math doesn't add up, The TIME didn't add up, and they did not care if this massage caused harm to my condition or not. I said several times that I was unsure about having that leg worked on because I didn't know what was causing the pain an inability to bend or fully straighten my leg or go up and down stairs or curbs without a pain level of about 7 or 8. I actually was very unhappy with the service when we left and just chalked it up to the fact that we had requested an appt with the advertised discount when we scheduled and "you get what you pay for" I guess and they didn't much care if we were happy or not. What pushed it over the edge was the fact that they had overcharged my credit card, significantly over what I had authorized and expected. When I called about this, and also told the manager about all the other issues we had with this the response was that the manager the manager granted to return the $10 that was charged for a scented option (we were told it was a 'small fee, it was actually $10 additional). That was to address the fact that they overcharged for TIPS, so not only did the therapists get more tip than they were granted, it was for a significantly shorter time than was stipulated. Several employees have confirmed that an Hour massage is 50 min, we were given 40 min each, very overcharged, and I also had my health concern dismissed by people who should have known better. The compensation offered for having our massages BOTH short was an offer to extend our NEXT massages by 30 min. Of course that would be added to a massage I would have to pay for to get that 'reimbursement'. I declined because they do NOT care at all about customers and I am NEVER authorizing anyone from this company to place a charge on my credit card ever again. Who would give a company a second chance to make fraudulent charges to their credit card and to be treated badly AGAIN? ***Update: I spoke with one of the owners today, and he was very nice and very understanding. He expressed that none of what we dealt with was within the standard of care that they train their employees to give, and seemed genuinely concerned and asked that I go through it with him so that they can address it with the employees involved. He also refunded the charges. I am very thankful that it was taken seriously, finally, and that he did seem to recognize that the final straw and insult was when the manager expected me to purchase another session for her to add 30 min to it. read more

Scheduled an appt and they cancelled it 30 minutes prior. Owner apologized and stuff happens. read more

Clean, friendly, convenient, professional. Ask for Mandi! read more

Prior to coming to Elements Massage - Mason, I had a fairly serious bulging disk condition that was causing numbness all down my right arm. After visiting 2 reputable chiropractors, a pain management center, and a neuro-surgeon and getting no help - I thought I had nothing to lose by trying a massage salon. Well, my masseuse PAIGE went right to work. After the first 55 minute visit the numbness went from about 8 to about 3 (on a scale of 10). After the second visit I forgot about the numbness and it wasn't until a few days later that I realized it was totally gone! Thank you Elelemts and PAIGE! - You're the best! read more

Pete is the most amazing masseuse I have ever had. He knows exactly what to do and is so nice on top of it.

I have had a few massages now and every one has been great! Jen does a wonderful job at listening and targeting any trouble areas. Every time I leave feeling better than when I go in. The staff is professional and facilities are just right (comfortable, but you don't feel like you are paying for unneeded overhead). Oh... and the heated tables are awesome! read more

I had my first massage at Elements last month. The staff was very professional and nice. I signed up for the wellness program which is discounted massages on a monthly basis. The actual massage was pretty good. Not the best I have had, but still good enough for me to come back. read more

I came here for my first massage since they were able to take me at a last minute's notice on a Sunday. That was a plus! I took advantage of their introductory rate of $59 and added hot stones for $10. The receptionist was welcoming and professional. My massage therapist, Mandi, was also. I appreciated how she took the time beforehand to ask about concerns, and she checked on me during the massage to see if pressure, etc. was okay. I had never had a hot stone massage before, and she was happy to explain it. In hindsight, I probably should have gone with the regular massage first, as I don't feel that I can compare this massage to another one at a different locale - can't compare apples to oranges! Because the therapist has to frequently get different hot stones, the hand contact is lost, which I think interrupts the massage. Overall though, I enjoyed the amount of heat the stones offered. I also thought that the stones provided firmer pressure, which I like in a massage. The facility was clean, though I could hear people talking as they walked through the halls. Overall, an a-ok place to get a massage. read more

Jennifer is a life changer. Lived for years with severe neck and shoulder pain - so bad it felt like it was burning. After seeing Jennifer monthly, I havent had a single day where I felt that type of pain. She is so knowledgeable, and explains how everything is connected. The staff is always friendly and the environment is very clean. If I could afford daily treatments I would!! Highly recommend. read more

The massage therapist, Kim, listened to my problems and worked to fix them. I feel so much better!

This was my first experience, and it as so great! Chris was phenomenal and made my massage so pleasant! I will definitely be going back.

I was in a lot of pain from my job, and Todd did a great job at finding what was wrong and helping work it out from the neck down! The whole place had a very professional feeling, and yet I was treated warmly throughout the entire appointment like I was a client who was there every week, instead of a new client crawling in because I waited too long to book a massage and was slightly grumpy because of a headache. :) read more

Had another incredible massage with Joyce. She is excellent. The high pressure sales from the front office and the owner makes me wonder where the care and understanding of clients come together. If your not in a package beware you will be overcharged. My therapist is a pro and definitely 6 stars something I can't say about the office staff or manager. I live in ky, Mason is to far a drive, the staff just doesn't get it. read more

Fantastic! Best massage I've ever had. Prior to my experience at elements I had never had a deep tissue before and it was hands down the best! read more

I had a wonderful massage with Kathy. She focused on my always sore lower back and I left feeling more relaxed and flexible. Elements always has skilled, professional staff. read more

Last Thursday I had a deep-tissue massage with Jenn, FANTASTIC!!! Probably they best one I've had which is saying something because I've had quite a few. She made sure I was comfortable with the pressure and I felt comfortable sharing. I look forward to a follow up! And the location is great for me, I'm in Mason frequently and there are great places to eat right next door. Win. Win. Win. read more

Reasonable prices, flexible wellness plan, easy scheduling, friendly staff. The water bottle and piece of chocolate were nice touches too.