This place is now called Zen Den Healing Studio. I found them when I was looking for a float…read moretherapy as a part of a birthday gift for someone. Months later I came to visit Cincy and we decided to go in for back-to-back sessions as first-timers to share the experience together. Chantell (the owner) is amazing. She managed and maintained the whole place by herself, I don't think she ever sits down for more than 5 seconds. Understandably when I called, it often reached the voicemail instead, but when she was available she immediately returned my calls and she also left a very very detailed voicemail in trying to accommodate our last-minute request. Keep in mind that it was during the holiday break, with the spa closing several days and amidst fully booked dates. You can also text the number instead of leaving voicemail, just FYI. She returned both my voicemail and my text, how's that for thoroughness. I'd rate her customer service 10 out of 10. She was super friendly, professional and her customer service skill is above and beyond. While we weren't able to go in for back-to-back float therapies, she was able to make arrangement so both of us could come in during the same time slot. I did the infra-red sauna and he did the 60-minutes float therapy. When we arrived, the place was just opened and they just restored everything from power outage earlier that morning. Despite the stressful start of her day, Chantell immediately greeted us warmly with a big smile, her energy pulled you in and really made you feel welcomed. She immediately sat us down with a tablet to fill our form. There's a desk where you can help yourself with some tea and chocolates. She gave us a tour of all the services they are offering: cold plunge, float pod, infra-red sauna, meditation room and massages. Wowee.. a one-stop relaxation haven for sure. The cleanliness of the entire establishment was immaculate and every room was well-organized. Though the earlier power outage did seem to cause disruptions that morning, for example the water wasn't hot enough for tea before our session began, and some of the functions (like music and light switch) were experiencing some technical difficulties when he was in his float pod. He also forgot about his neck support (user error) so it took him longer to relax. All in all, he said it was an interesting experience but would recommend going in for the float therapy pre-relaxed first, maybe after a massage. But FYI, it typically takes 20 minutes for your body and mind to relax, so if you want to float, I recommend doing a 60-minutes session. You can float with tight swimsuit/swimpants, or if you're planning to go in your underwear, don't forget to bring spare! My infra-red sauna was amazing. Chantell gave very clear instructions, and she walked me thoroughly how to start the 30-minutes timer, music and how to set the temperature. The light therapy feature was out of order but it didn't really affect my infra-red sauna all that much. The heat felt fantastic. I was sweating like a really good workout. It simulates a great calories-burning cardio workout very well. I was afraid that it would ruin my lash extension but I'm happy to report that it did not. The same with the above mentioned, it took me about 10-15 minutes to quiet the mind and completely turn my brain off and surrender to relaxation. For infra-red sauna, you'd go in nude but they provide towels if you want to partially cover up or wipe off sweat. In every room there's a rain shower, complete with washcloth and towel, plus the body wash, shampoo and conditioner smell sooo good. While I was done with my session, I waited in the waiting room and she made sure to check on me if I needed anything. All-in-all, despite the hectic morning and some minor technical difficulties, I knew Chantell bent over backwards to provide us the best service and to accommodate our last-minute requests, I was very pleased with how we were treated and with my first-time infra-red sauna experience. I wouldn't hesitate recommending this place for sure.

First time at this spot !!! Very professional! Straight to it ! Her hands was not rough at…read moreall....very relaxing when I walked out I felt like I could break dance and moon walk

I used to get massages almost monthly but since I've moved to this area, I've been preoccupied with…read moreother things but with all that's going on, I decided it's time to treat myself to some pampering. I found Nani via Groupon and couldn't pass up the offer. I was able to book online though it was almost a month out. When I arrived, I was greeted by two very nice receptionists in a lobby that was warm and welcoming. I was instructed to fill out the required paperwork then called back to my room to meet my masseuse. The room was dimly lit and set up for the job at hand. I was not familiar with Nani but apparently they are known for using bed like structures instead of the typical massage tables. It was definitely unexpected but made for an even more relaxing experience. My masseuse was a bit heavy handed but I did request for very firm. I will ask for not so firm for my next one. I also included hot stones to my massage. The heat on a cold, raining day was soothing and exactly what I needed. After the service, I checked out at the reception desk and was asked if I wanted to take advantage of their March special which is becoming a VIP member for an introductory rate of $27. It includes one 60 minute massage once a month and includes add ons like the hot stones, aromatherapy, etc for free. I decided to give it a try and become a VIP. Next appointment is set for April. Overall, I found Nani to be a wonderful place for comfort and relaxation. By the time my massage was over, the lobby was full of clients so I assume I am also in good hands. (Pun intended).

Management won't even respond to the BBB complaint. I contacted the BBB threatened small claims…read morecourt to get my refund after cancelling they charged me 2 months straight after written notice and a confirmation VIP was cancelled. They even changed my appointment online (I sent management proof) so they could keep the money and not refund me. I went here for 4 years and the management has gone downhill and the front desk staff are RUDE! I had to fight to get a refund after giving 30 days notice! I was restricted from Nani (ok they have 1 local location and one in FL really) lol, found another place BETTER service, BETTER prices and BETTER massages (I was in pain for 2 weeks after the last massage which is why I cancelled) for your money! Losing customers is gonna start adding up if you run your business that way

I've been going here for a few years now! For the price, I wave by the smell of Asian cuisine next…read moredoor. Other than that it has always been clean, nice, and professional. These types of massages are more cultured than the regular massage envy kind. Meaning, the draping is different, a bit more exposed, but still very professional. At the end they will use hot stones but they ask you if it's too hot for you and if you'd even like them in the first place. A light assisted stretching is also done at the end. These are usually not practiced at other massage therapist clinics, but here it's a custom. So that is different but I love it! I ask for medium pressure personally, and I've always left feeling better. I'm very active, work out at least twice a week and play volleyball so this is a once a month thing for me at least! I also have a herniated disc, and I trust them to help me with my problem spots!

Ve try kind and thoughtful. Smelled very clean and was very pretty inside! Will definitely be back.read more

Great massage. Clean rooms. Professional staff and a wonderful experience all around.read more

Anyone who is a healthcare worker, do not bother coming to Elements Massage because they will…read morerefuse to serve you. I find it absolutely ridiculous that because my mother is a physician who puts her life on the line every day to treat patients during this pandemic, they refused to serve her. To all the doctors, nurses, and other healthcare professionals working to save lives, thank you for your service. You are heroes, and deserve better treatment than this. Elements Massage, you should be ashamed of yourselves.

I've been going through some crazy times, and coming to this place helps me relax more than I've…read moreever been able to before. Jacob creates a place of safety and escape with sounds and smells that allows a person to let go. I highly recommend this establishment to anyone.

They simply had an oversight, and missed the appointment that I scheduled late for a late night…read moreappointment. They contacted me very professionally, and they were very polite and apologize for the mistake, so as far as I'm concerned it was just a simple error and I hope this doesn't reflect poorly upon them as I change my response to a four Thank you

WOW! Best facial for value I've ever had! The owner is very committed to winning new customers…read moreand will go above and beyond to provide additional services like a back massage and scalp massage. Used organic materials and special herbs. Don't go to the big corporate chains, this Indian lady owner has it going on! My face looks and feels great! Highly recommend!

Feather touch sent me an email for a free eyebrow wax. After having it done, she said she would not…read morehonor the coupon and charged me full price. The coupon had no restrictions and she agreed that there was no fine print on it, but still refused to honor it because I had not been in within the last month. I will definitely not return and would discourage anyone else from giving them your business when they have deceptive business practices.

Very sketchy place had to cover myself because she kept trying to touch me in the wrong places and…read moreleft me there multiple times in the cold. Very uncomfortable. Left 20% tip and she freaked out saying I was hard to work on and most people leave $10 more than I left. Needs to be shut down

Nasty place.they don't change the towels, don't understand a thing you're asking to do, but know…read morehow to ask for tips. Avoid!