My usual masseuse I have too book at least one month in advance and I really needed a tune up, luckily, Elements Massage fit me in with less than a day's notice. They were offering a promotional discount for first time visitors', so I took the leap of faith and gave them a try. I waited a few minutes before they took me in for my late evening time slot and the massage itself was fine. I like the fact you can choose whichever massage therapist you would like to see in advance online and the website gives you biodata on their massage pressure levels they specialize in and a little bit of back story on each massage therapist. I would recommend coming here if you do not have a go to masseuse/ masseur already that you have lined up. As always people SYOY!!! read more

As an update to my previous post- I cancelled. The manager told me she would waive the "one more charge" rule, and that we had one more massage on the account to be used in 60 days. My husband had an appointment in earlier January pre-scheduled he kept- and they charged him full non-member price on our card on file. They also charged us another monthly membership fee. My husband called and was told the manager was in a meeting. I called a few hours later- she was out to lunch. I called a bunch of hours later and was told she was available- and then- that she had actually left for the day. So I asked if anyone else could help us. This was almost $200 in charges I wasn't expecting at this point. Was told no. Asked for corporate- because I believed she was just avoiding us. Proven- since that she called. From the place- about an hour later. She was insanely rude- not apologetic- from the start. It definitely made me feel like being rude too- so I may have been. She very rudely told me my husband had already called and she refunded our monthly charge already. She did not want to call back- clearly. Also funny- we had scheduled a February massage and I got a text today that the massage therapist won't be available yet again (more than a month out) and I would need to reschedule. No thanks. I'll take my business elsewhere. Issues with scheduling are one thing. The complete lack of customer service I experience today is quite another and a reason I would not recommend elements massage to anyone. Final note- there's no phone number for corporate. Only an email. read more

Been a member for 5+ years. I really liked this place until very recently. New owners hiked monthly price 30%. I understand inflation but 30% and your employees aren't getting raises? The atmosphere has changed - not for the better. I'm reevaluating my membership, bet others are, too. read more

This place is a joke.I had a membership here for a while, But they never have open appointments. My biggest complaint is how many times I have been called and said your therapist cannot make it in today and we need to cancel your appointment. But they have no problem, taking your money for the month when they cannot give you the service you did pay for. read more

If you want a relaxing massage don't go here. They require a mask during your massage. Cmon now.

I booked Joni for my 90-minute massage because she was recommended to me by my niece. Excellent - the best massage I have ever had. Joni was very professional and personable. Give Joni a try! read more

I am writing this review for the poor customer service. Having shoveled snow for 2 days and being in serious pain, I scheduled this massage and was really looking forward to getting some relief. I understand that they have a 24 hour cancellation notice, so why would they call, leave a message that my therapist wasn't going to be in tomorrow (giving me only 17 hours notice)? When I called back, the receptionist was totally aloof. Having taken off work for this, there was not even an apology and no offer to schedule me with another therapist. Poor customer service, I won't be back and I don't recommend. read more

I cannot say enough good things about this location in Horsham! The technicians who do deep tissue or what they call level 4 pressure, KNOW THEIR STUFF. I have had sessions with Janson and Trista and they were amazing - I am one of those people who internalizes so that stress builds up in my body and both of these technicians knew exactly what to do to undo those rock-like knots. Rest assure I will be scheduling a visit the next time I am in town! read more

The employees are great, from the desk to the masseuses. I will miss Margi as she's not only a great masseuse, she's a really great person. My daughter also lived Maddie. But, The office management and the owner are reason not to use this place. If it weren't for poor management, we would still be long term customers. Cancel appointments without notice, double booking, and issues with scheduling are the reason we wound up with a stock pile of back massages. And then have management not take accountability for their lack of performance is a reason I would consider a different place. If this was just about the under management staff. It would be 5 Star. If it were just about the manager and owner, 0 Stars. Hence the middle ground read more

I was scheduled to get a massage as a first time client at the 301 Horsham Road in Horsham, PA location and was told that masks are required to enter the establishment and while getting a massage. This was not made known to me in advance on the website when I booked my appointment. If a client does not feel safe and wants to protect themselves then they should wear a mask but do not require ALL clients to wear a mask while getting a massage. Don't go here if you want a relaxing massage where you don't have to wear a mask while getting a massage. read more

I paid for a 60 minute massage and it ended up being 40 minutes ... they explained the massages are never actually 60 minutes and usually closer to 45 minutes! I would suggest going else where do you don't end up overpaying. read more

I I grew up in PA but now live in CA. When visiting home, I always need to find a massage therapist because of my bad back pain. I have 100% found the best massage therapist at Elements! Melissa is wonderful and a great professional. She takes her time to explain what she is doing, why things get so tight, and what I can do on my own to prevent the pain. It is very easy to book with Elements by calling in. When I had trouble finding parking and was a few minutes late, they said don't worry you will get your full time, how lovely! Although there is no steam room, sauna, etc... this is the best place for a massage and I gladly give up those "perks" just see Melissa again and again! read more

If you're reading this, book a deep tissue with Madi right now! Don't think, just book it, I can not recommend her enough! The staff is so pleasant, the place is super clean and just wonderful! read more

YES! I don't want to sound corny but If I die today I will be happy. Casey is the best therapist EVER at Massage Elements. OMG, it almost brought me to tears of happiness. It was that good. I am shouting it to the world and recommending Massage Elements and Casey to everyone I love. read more

Best. Massage. EVER!! I have gotten plenty of massages throughout the years, but this one was definitely and by far the best, Tyler is awesome!!! he listened to my needs and completely exceeded my expectations, towards the end I was even thinking "how am I supposed to drive now if I am so relaxed!!??" The ladies at the front desk are very friendly and accommodating. The space is beautifully decorated, very clean, warm and inviting. Highly recommended! read more

From the staff to the management, everyone went out of their way to make sure that I was comfortable and well treated. The staff behind the desk was very kind and efficient. I had a prenatal massage from a very compassionate masseuse, Lissa. I cannot say enough good things about this salon... it is a gem that one does not find often in the options in American businesses today. When you find a place like that, you keep returning to it over and over again! Which is what I plan to do! ;) read more

I had a really good experience here tonight when I came in for a massage. Mae was my Massage Therapist and spent her time working on my neck and shoulders that are pained due to stress. Before the massage, I was given a tour of the location and shown one of the massage rooms. They have complementary hygiene products for your use in their bathrooms and each room comes with a tray to put your jewelry, glasses, etc. The therapist provides you with hand written recommendations after your massage as well as a bottle of water. It was a little pricey, but worth the price honestly. I'll be back for another massage with Mae. read more

I went to this place for the first time because I am new to the area and it had good reviews. When I walked in I was met with a nice calming environment and the ladies at the front desk were very friendly when checking me in. I didn't have to wait long before I was brought back into one of the rooms. It is my first real massage and I really enjoyed it. The rooms were nice and the employees were very welcoming. I would definitely recommend this place to my friends. read more

I was looking for a massage after a bike race and came across elements. I could not have been more pleased with my massage. Greg did a fantastic job, always checking to make sure the pressure was right and that I was comfortable. He even checked in with me after to make sure everything was good. The communication here is great and they were able to take me within the next day of calling. read more

Don't get the monthly plan - way too expensive, if you do not use your massages, you completely lose them! If you cancel your plan they won't bother telling you this information. I had to forfeit 2 massages that I paid for, because I was too busy to schedule them. They didn't notify me or instruct me that this would happen when I canceled my plan. Didn't even bother giving me credit for these massages!!! When I asked to have the manager contact me, no one even bothered. I've spoken to the manager Jessica in the past, and she is very rude and has very poor customer service skills. Katie was so nice and such a sweetheart! Hand and Stone is definitely better for your budget, and they are super friendly there. They have more specials too. read more

Im relatively new to the world of massage, but since I was first introduced a couple of months ago, I have been faithful to receiving at least one a month. I have been to the Elements in Cherry Hill, and when I saw a groupon for 2 55-minute massages, I couldn't pass it up. I was lucky enough to book an appointment with Chris, who specializes in firm deep tissue massages. He was AMAZING. Listened to what I mentioned were my problem areas and really spent time focusing on them. We also talked about some of the exercising that I normally do and he was able to find other areas that I didn't even know I needed focusing on. My next appointment is already booked with him and I doubt I'll be seeing any other massage therapist any time in the near future. The only reason this didn't receive 5 stars is because his availability for he next several weeks was sparse and relatively difficult to schedule my next appointment. read more

I love elements. I am a regular. Jen is great and the service is amazing. The atmosphere is so enjoyable. All the staff are friendly and attentive and the rates are great! read more

Highly Recommended! I get massages frequently. Actually, I NEED massages frequently, so I know a good massage when I get one. This place is TOP NOTCH. Very friendly front desk staff (and i was running late for my appointment too!) and great therapist. My bad was a mess, and I got the work done that I needed from this place. If you are looking for a great, quality massage at a great price - give Elements Massage a call. read more

Great massage. I recommend getting the groupon to give it a try for the first time.

This place is new, clean and have friendly and helpful staff. I had an appointment with Trisha. I felt she knows what she is doing, she explained to me what kind of problems I have and why. She thoroughly worked through all problem areas and answered all questions. I'm happy with results and will come back again. read more

I belong to the Wellness Program at Elements for 2 years. This place remains very consistent and reliable for massage needs: excellent service starting at reception to the massage table. Clean, comfortable and no distractions place for treatments. Brian is my therapist at this time. He is very focused, skillful and confident to give either relaxing, deep tissue work or hot stone massages. He has a great deal of expertise, excellent professional work ethics and positive attitude. He helped me out in resolving acute neck pain issue, so I could comfortably come back to work and even go away on my trip with no signs of pain in 3 days. read more

First time visiting Elements and they exceeded my expectations. The place was inviting and friendly, the front desk staff was very nice. I chose an aromatherapy package (which I highly suggest), they let me smell all the different aromas and choose the one I liked. Everything was perfect. Normally at massage places they always add the consultation into the length of the massage so if you book an hour you really get like 40 minutes. That was not the case here. My consultation was so quick and to the point. Melissa was a great therapist and really worked on my problem areas. Oh and they also have heated beds. So the air conditioning was on in the room and I thought I would be cold, but she turned up the pad on the bed and I was completely comfortable!!! Would definitely go back in a heartbeat to this place. I enjoyed my hour and half massage. Thanks Elements!!! read more

The membership here is totally worth it and I would recommend everyone to consider doing the monthly at $59/mo for a 60 minute massage. You can also upgrade it to 90 minutes and pay a little extra. Also the massages are rolling if you don't go one month, you can have two the following month. I had a 90-minute deep-tissue massage with Trisa today and it was the best deep tissue massage I have ever received. I have had a number of deep tissue massages in NYC at Bliss, LA & SF Massage therapists, but Trisa here in Horsham, PA is the BEST! Go for the 90-minute deep tissue with her. She is knowledgeable, professional and best of all got all the knots out. You do need to put in a 6 week advance notice with her (that's how good she is). Overall the staff is professional, gives reminders, and totally worth the price. read more

I've been a wellness member for almost a year now and enjoy a monthly massage at a great price. I appreciate the therapists' personalized attention to areas of concern. It's not just a blanket one style type of massage place. My personal needs for attention to trouble areas are addressed and I always leave feeling better! Everyone that works there is cordial and caring. I highly recommend Elements Massage in Horsham! read more

I Came here for my first massage ever. (Found them on groupon). Exactly what I wanted and expected. Nice spa feel when you walk in, everyone was very nice. Offered me water and it was just a nice atmosphere. My massage therapist was extremely nice and asked me about how I was feeling and what my body needed. The massage was great, hit every spot, and really took notice to where I had knots and tight spots. I highly recommend this spa if you are thinking about trying it out. And their pricing isn't outrageous either. read more

Went and had a deep tissue massage with Brandon and it was AMAZING!! Very knowledgable, great pressure, very personable.. fantastic experience overall!! So glad I chose to go in, will definitely be returning!! Thank you for the great experience!! read more

The massage therapist I see is fantastic. She remembers our visits, what worked well, how I felt, all the little details that make you feel like a very important customer. Not only that, she is an excellent massage therapist. The front office staff is very friendly too. I would definitely recommend! read more

The manager Jennifer or Jessica is completely obnoxious and rude. Addie and the other masseuses were great but the management is horrible. I canceled my service and they simply didn't care and held onto their attitudes. They wouldn't let me use my gift certificates and also robbed me on 2 massages that I paid for. I do not recommend this place. read more

Great deep tissue sessions! Even better customer service. As soon as I walked in the door i was greeted by my name. Also received a hand written letter from Elements. Highly recommended! read more

Excellent therapists, staff very accommodating with scheduling, facility always clean.

Found them through groupon and was so impressed by two massages that I signed on as a member. Very reasonable at member rates. The place is scrupulously clean, with rooms that are comfortable and quiet. The therapists were very good and adjusted the massage perfectly to what I had asked for. read more

This is a lovely way to relax and get away from the world for a bit. You emerge refreshed and ready to face another day. If you go for deep tissue, you won't regret it. read more

The environment was very professional. I felt like the staff genuinely cares about my well being. That's very rare in many businesses today.

Addie was amazing! She definitely knew how to get the knots in my back loose and gave me suggestions for stretching in between massages! Best hour of my life. Highly recommend. read more

This place was awesome . My first impression "very clean" I felt relaxed from the door . The staff if friendly and the message was spectacular . I will return read more