I came here because a physical therapist suggested clinical massage for my rotator cuff tendonitis. The first session with Sofia was agony, but in a good way, and each session saw improvement. Now after 5 weekly sessions, plus physical therapy exercises, I have full motion back, and almost no pain, in my shoulder. A few more sessions and I hope to be over this problem all together. Cannot recommend Sofia, and Elements Massage, highly enough. Definitely a five-star service! read more

Great little place! The manager Joyce is beyond wonderful. My massage therapist, Nikki, is friendly, professional and fabulous. The salon is clean, quiet and well appointed. Thank you for such a charming gem!!!!! read more

Unprofessional and horrible. I went there a few days ago for a deep tissue massage for the first time. The therapist had air pods in and I could hear her alternative rock rather than the relaxing music. She couldn't hear me when I asked her to do it deeper and kept saying "what" and not hearing me. She spent 10 minutes just patting my shoulder to the beat of her music. She ran out when it was done and I never saw her again. There were people in the waiting room so I left and called the receptionist to say how bad it was and asked for a manager to call me. The manager was going to call me that day and never did. I called the next day and explained it all. She spoke to my therapist who said yes, she did have air pods in and the reason she didn't do deep tissue is she felt I didn't need it. Wait-she didn't discuss this with me! The manager told me she would give me a massage at a discounted rate instead of refunding the entire thing. I said I wanted a full refund as my need was then and I don't know when I will need another massage. She told me she had a phone meeting with the owner that day right after our call and she would call me right after. I never heard from her and gave her a day. I called the next day and she told me the owner will give me a free massage instead of a refund. I said when you get bad food do you want to go back there again? No. I want to cut ties and get a refund. She told me that wasn't possible. I was told the owner is gone for two weeks and I asked she have the owner call me open her return. I said I wanted this cleared up or I will write a review and her to give me the refund. She said she can't do that. What manager doesn't have the ability to give a refund if the owner is out of town? She told me she didn't appreciate me threatening her by saying I would write a review. WHAT? She clearly doesn't understand what threatening someone is. I am merely doing what is right and warning you all of the customer service there. The receptionist was lovely though. Let's see if the owner calls me on Sept 6 when she returns. Nancy F. read more

Great experience start to finish. The front staff are lovely and the massage was exactly what I asked for.

I've been a member for four years. I've seen several different therapists. One was so aggressive I never wanted to come back. I decided to take a chance with this new guy, Jacob. He gave me the best massage and had the nicest energy. I had a great experience including the front desk who was so polite and friendly. read more

Okay, so my membership had a snafu and it seemed as if nothing good was to come of it. But that changed and the manager took the time to make things right. Thankfully! I have always enjoyed a good massage and Elements is a great place to treat yourself. read more

I'm a member and I have seen so many changes over the years. But it finally looks like they've got it right. They have a really nice and friendly staff at the front desk and a super informative manager who knows how Customer Service works! The place looks incredibly well maintained and they have some new MTs-- I especially like Kathy. A great experience overall and will definitely continue my membership! read more

A man came out of bathroom amd was appalling. He was scratching himself very gross like. The couch in front had a funky smell!! Just completely off putting! Deep tissue therapist is amazing!!!A man came out of bathroom amd was appalling. He was scratching himself very gross like. The couch in front had a funky smell!! Just completely off putting! Deep tissue therapist is amazing!!! Wish good therapist would stay!! read more

HORRIBLE! I would highly discourage anyone from purchasing a gift, being a member and/or getting services at this location. The massage therapists are not the issue, the owner, manager and employees at the front desk are! After being a "member" of the Bannockburn location for years, I found it frustrating when I was informed that certain therapists would be charging $10 more than others for the same exact treatment (due to their experience, which I imagine the owner knew about a year prior when all therapists were the same rate)! Yet, I wouldn't bother w a review for that. The main PROBLEM with this location, is I had to cancel the day of an appointment. I contacted them, informing them that I hadCOVID and would be unable to make my appointment. I was then informed that would be considered a late cancellation, and I would be charged. I was in utter disbelief and asked if they would want me to come in and infect other their employees/guests? It was just repeated that I would be charged for the session. Disgusting! I informed whoever was answering the phones that I would be canceling my membership as soon as possible! I'm aware of the policies at this establishment. I work F/T and I too have a late cancellation policy in place. However, when I had a client contact me in the peak of the COVID pandemic and inform me they had to cancel b/c they had just tested positive for the disease, I responded, "I'm so sorry that you have COVID. Of course I understand the cancellation. I hope that you have a speedy recovery and we'll talk when you're feeling healthy." If the management/owners of the Bannockburn location are okay to have an infected sick client come in rather than not charge them (for a service they've already paid for, being a member!), it's hard not wonder what, if any policy is in place for employees when they're sick!? There's plenty of other massage places in close proximity and they all take into consideration when their clients are ill! read more

If I could rate 0 stars I would. DO NOT GO HERE!!!! I made an appointment a couple weeks ago for 5:00 pm. I got there at 4:50, as they asked me to be there 10 minutes before my appointment. I filled out the forms and the women at the front desk said the massage therapist would be with me shortly. 5:15 came around and nothing.. I was still waiting. Then 5:25 came around and I was still waiting! So I went to the front desk and asked to confirm my appointment time at 5:00...(which by the way I had received 1 phone call and TWO texts prior confirming my 5 pm time -- see photo). When I asked they said no, your appointment is at 5:30. I was appalled, they looked into this for me. And they found out that someone changed my appointment the day before WITHOUT NOTIFYING ME!! I am a full time student with a very tight schedule, my time was wasted. (and they didn't even offer a discount!) Second, I looked at my debit card transactions the next day and saw they charged me for my appointment and an EXTRA $69!! I called and asked about this immediately. They said they charged me a whole month early for my membership and told me they would refund me right away which was great.. except, now being 2 weeks later, I never got the refund!!!! I had to call back today and ask again and I will also be cancelling my membership I haven't even used because this place is so horrible. Never going back, will be finding a new massage place. read more

Elements Massage - Massage Near Me - Bannockburn, Illinois

This is defiantly a place for me that falls between a 3 and a 4 star review but my second visit was better then my first so 4 stars it is. Oh and a 3-pack groupon at reduced pricing. SCORE! The location is tucked away in Bannockburn Green (next to Heinen's) and easy to miss but the space is nice, clean and what you would expect. My first visit was not bad but the massage was average and the light wasn't dimmed during it and I found the bed linens abrasive. The second time I went , I changed masseurs and my experience was much better. Lights were dimmed, linens seemed less scratchy and the masseur I used really listened and worked on the trouble areas I mentioned. They really had a great understanding of the body, stretching and working muscle groups to get them to relax. The front desk service my second experience was also upgraded. I phoned to make an appointment and they were very helpful at recommending a masseur that would work for my needs and very nice and pleasant. I believe that same person was working during my appointment and gave equally good service. Lastly both times I have called to schedule an appointment they have had lots of availability. They also have online reservations and emailing confirmations and reminders which is a great touch. read more

Elements Massage - Lobby - Massage Near Me - Bannockburn, Illinois

Absolutely terrible experience. My wife received a gift certificate for a prenatal massage so she called a month ahead of time to schedule her appointment. The staff scheduled the massage and took the gift certificate. She walked in today and was told it could not be used at that location and now my wife will likely not be able to get her massage before we have our child. Complete negligence by this company that created a terrible experience. Aft Suzanne - We understand now that they are independently owned but when my wife received it as a gift, the family member that gave it to her was told by staff that it could be used at any location. When my wife booked it(one week ahead of time(I originally thought it was a month) your team took the gift card information and scheduled the appointment. It may be a good idea to have your staff ask what location is listed on the back of the card to avoid this situation when booking. This was not a same day appointment, so your staff blatantly lied to you. It was scheduled as a prenatal massage, something that you have to schedule out to ensure you have a prenatal certified masseuse. My wife has a voicemail from two days before the scheduled appointment confirming that she is still able to make it. The steep discount you speak of was an 'introductory' offer. We have been in contact with the Vernon Hills location(manager was very nice and apologetic) and unfortunately won't be able to get a prenatal massage before we have our child. read more

Not good in returning back calls for a customer member who wants to make an appointment

I am dealing with $600 in fraudulent credit card charges from the bannockburn location. After I initially noticed the charges it took several calls before "convincing" the manager to refund me, I brushed it off as a mistake. After the second time I noticed them continuing to charge me without my permission I became irritated. Now I have just realized they are STILL charging me, and I suspect no matter how many calls i make nor how many times I demand that they return my money, these charges will continue. Perhaps YOU are being overcharged by them as well. If you've ever given them your cc#, BEWARE and diligently check your account each month. I dont think this is an honest mistake anymore. Still waiting for $200 to be refunded for this latest go-around. Upon researching this company on Yelp and the Better Business Bureau, I see that I'm not the only customer being scammed by these folks. read more

I've always had a good experience here. All of the staff has been kind and helpful. If you want a truly healing massage, I recommend Elisabeth. She has worked out seriously tight areas with the perfect amount of strength, without leaving me sore. It's therapeutic, yet so relaxing I'm like jello afterwards. It is the best thing I do for me. read more

I normally have Natasha work on my shoulder. It usually does the trick when I am in a lot of pain. I will go back.

I would give 5 stars but am giving only 1 star due to experience I just had with the manager Aurora. Customer service is lacking and she is very rude. There was a mixup on my account being charged as I was based out of a different elements location. When I first went to Bannockburn i setup all my information including that I was on a family account at another facility. Actually because of that is why they had me fill out all my information. I went for an appointment and was charged instead of them taking from the 8 massages sitting in account. I called and they said they would look into it. Nothing - didn't hear back so I called again. Get told account wasn't linked so she would link it and would get with manager to resolve the incorrect charge. Few days go by and again I have to call. Told would follow up with manager and have her call me. Nothing...again. I call today and front desk is saying they can't give a refund can't do anything to fix the mistake. I asked what happened to the manager calling I never heard anything. So I get connected to Aurora who gets on phone like she isn't aware of what's happened. She only will say there's nothing we can do. It's the other facilities problem. She talked over me while I attempted to discuss the situation. She hung up on me while I was talking. As I now see from other reviews Aurora is rude and not good with customer service. I had to chase her down. There was no I'm really sorry this happened let me see what I can do for you. It was simply it's their problem and I won't refund the charge. Oh and it comes out I was lied to. I don't typically write reviews but I have been in customer service for years and it's frustrating to see this kind of treatment to a customer. She offered no help or solution just not her problem. Her hanging up was the epitome of really bad service. I called back and front desk tried to lie for her and I said please don't do that. Well considering the other reviews about Aurora nothings going to change and another customer is lost. She apparently doesn't care nor does the owner as I've seen numerous bad reviews about Aurora. It's too bad. The couple of therapists I had were really good and I planned on going there regularly. Natasha is amazing. AMAZING. Can't go wrong with her. UPDATE: The response you have given does not even state the basic facts correctly. The event was not from this past weekend. It was the previous weekend. So our conversation yesterday was NOT two days after the event. When we became aware of the charge I called on Monday 11/11. I was told the manager would be told of the situation and get back to me. I heard nothing and called back on Wednesday 11/13. I was told they didn't know why the manager hadn't gotten back to me. They would again get with the manager. I was also told they would go ahead and link my account at their location to my home location while we were on the phone. I did have a massage on this past Sunday 11/17 and the front desk took care of calling my home location and applying prepaid massages for that days massage. I still had heard nothing back from the manager so I called yesterday Tuesday 11/19 a week later from my original call not 2 days as you responded. That call is what prompted my review and referenced in the review. Aurora was rude. There was no apology for not getting back to me. There was no offer of helping get this resolved. She talked over me. And lastly her way of ending the call was hanging up on me while I was speaking. It is described in greater detail in the original review. I stand by my review. read more

I get the best massages from Elizabeth! She is very attentive, the pressure level (medium) is perfect for me, but she still checks in to see if I want it lighter or deeper. She uses very long strokes, and it's very very relaxing. I exercise a lot and her massages really help loosen up my muscles. She always asks if there are any specific areas that need extra attention. I highly recommend Elizabeth at Elements in Bannockburn. read more

My therapist looked very unprofessional, had a smoker's cough and did not wear a mask. She said that she will massage her way no matter what I say?? I asked her to stop talking, but she refused. When I said let's cut this from 60 to 30 minutes it was over very quickly! The owner did not make me pay for the abuse. read more

If you are smart, do not agree to a membership or authorize these people to charge your CC! I cancelled my membership, and the following month the charge appeared again! I called and asked for the manager, Aurora, who never returned my call. However, the desk agent assured me it was a mistake, and that a refund for June would be coming and no further charges would me made. Sure enough, in July there was the charge again! No refund and a new charge! Had to go through Visa to file a dispute! The manager is either incompetent or a crook! No offense to the therapists who do a good job, but the business practices are dishonest! read more

Elizabeth is amazing. She's thorough and always leaves the last few minutes for any areas to be repeated. Love her!

Absolutely love this studio!! I've honestly never had a bad massage here. I normally prefer a deeper tissue massage, but they also have therapists who do amazing relaxing massages! The CBD is awesome too!! I was so relaxed after that I needed help putting my necklace back on! The staff is very accommodating and welcoming. I've never had any negative interactions with anyone, including the manager! She even went out of her way to help me rebook massages that I had scheduled out when the therapist ended up leaving. The negative reviews are not the same interactions I've had at Elements. Would 100% recommend to all of my friends and will be giving their gift cards as Christmas gifts!! read more

DO NOT BUY A GIFT CERTIFICATE. They are always booked when trying to use a gift certificate and WILL NOT RETURN YOUR MONEY. Since we are relocating to Austin Tx they told me that I would forfeit the Gift Certificate with no options. My advice is don't deal with this location read more

Just to update: I never heard from a manager / no one has reached out. Absolutely awful customer service. I scheduled a massage here, and two days before they called to reschedule to the need of the therapist. No big deal. I stop in one day to reschedule and chat about the membership (I've been a member with elements for five years) and my home studio is in Colorado. They told me as long as the membership was broken up at my home studio they could use a 30 minute session attached to each 60 minute session for a 90 minute massage. The day of my rescheduled appointment they called to inform me that they had changed their mind and they would only use my membership for the 60 minute session and I needed my credit card for the additional 30 minutes. I've been a member for five years and I've traveled to multiple different studios, all were able to utilize my membership to include a 90 minute session. This studio is about their money first and their customers last! Save yourself the headache and go to the read more

NEVER, EVER, EVER sign a contract with this poor excuse of a business. I signed up for the monthly service at my 1st visit and was charged for that visit PLUS my monthly massage, so double. Fine...I figured I would use it. Then my massage therapist called in sick and they put me with someone who was completely wrong for what I asked for. Then Covid hit and they closed down so I cancelled my membership. They continued to charge me and I attempted to cancel 2 more times. Each time I was told it was taken care of. Finally the charges stopped, only to begin again, unauthorized, a month later - for 6 months straight unbeknownst to me! What is wrong with these people? Stay away. And a big, fat ZERO stars. read more

First off, the massages have been amazing, and for the price even better. I don't have one complaint about the massage therapists, they have all been wonderful on all levels. My low review is because I signed up as a member, but with Covid canceled that membership in August '20 .. and today, March 3rd 2021 I am still dealing with trying to get this membership canceled, despite having the documentation and the staff confirming the cancel. I keep getting charged each month (Jan, Feb ..), then I follow up asking for the credit, although they acknowledge the mistake, it takes several follow up's to get it actually credited. I was assured this was all taken care of, and boom - another charge on March 1st. This has left such a sour taste, I don't want to go back, which is a huge bummer because its convenient, and as I said the massage therapists are all 5 stars. read more

This was my first time at Elements Massage, and it definitely won't be my last! Everyone was incredibly professional and dedicated to making my experience enjoyable. My massage therapist, Yolanda, reviewed all of my preferences with me before the session and consistently got my feedback throughout the session to make sure my expectations were met. I can't wait to go back soon! read more

So glad to have found Elements Massage. Dave is amazing and a true healer.

I had just gotten my 2nd massage done at Elements Massage, Bannockburn, and it does not disappoint. I had come in for my injured hip flexor, and as an athlete, wanted a massage that would help relieve my pain and sore muscles. Victor did a great job at meeting my needs, applying the right amount of pressure, and knew exactly what would help. The day later, I felt definite improvement. If you are a highly active person seeking muscle relief, I would for sure come here and ask for Victor. He was kind, understanding, and eager to fulfill what I had requested. I will be coming back! read more

Neda it is a consummate professional who's both detailed and deeply caring. My relative has been singing her praises for years and I don't know why I waited so long to see her. When Chiropractors, Physical Therapists and muscle relaxers aren't helping go check out Neda. Sometimes the healing touch of massage is just what the doctor, I mean massage therapist, ordered. Book an appointment with her today! Side note: the front desk was not the most enjoyable. The older woman at the front desk was listening to extremely loud videos on her phone while waiting to start my session. The whole experience would be much better without those kinds of distractions. read more

I read responses from the owner and from my experience, I do not find her credible or to care about anything other than making money. I truly empathize with these businesses suffering through COVID, but the customers also are coping with their own stresses. We signed up in December 2019 as a holiday gift and found the therapists excellent. When COVID hit, we called to cancel on April 1st and decided to not contest the charge for that month and froze the membership. We were not told it would automatically renew in 6 months and when a charge appeared, we called and were told a manager would call back. We followed up 2 other times and never heard back. Meanwhile, we have now been charged 3 extra months. Hopefully protesting to the credit card company will have charges removed, but this is unconscionable and this business should be avoided. read more

When I returned to Elements after a 1 1/2 year pandemic hiatus, there was no one in the reception area. When an employee fiinally came in, she didn't take my temperature or inquire about my health. The therapy rooms are small and windowless. The therapist (who gave me quite a competent massage) suggested I remove my mask for ease of breathing (I didn't) and when I asked her if she was vaccinated she said "absolutely not," citing allergies to ingredients in the vaccine. When I inquired about why I was not told this in advance, the receptionist merely said that the state did not require it and that if we wanted to know which therapists were vaccinated, we could ask. This lack of attention to the health of both clients and employees is a deal breaker for me. I will not go back and will not recommend this Elements location to anyone who is concerned about the spread of the Delta Variant. It's too bad, as the work they do is good. read more

So I normally don't write reviews, but I had to after I came here. I had Natasha, and I swore she was rubbing my legs with a hot vibrating ball, vibrating at just the right frequency, but it was just her hands. No joke. She is magic, and can greatly improved anyone's life. She found muscles in my body buried by time and healed them. She made me realize that they should give massage doctorates. read more

Was surprised to pay 42% higher price for a massage yesterday because they terminated my account, BUT did not tell me. They did charge my card for the previous 2 months BUT denied it. This was their 3rd customer service mistake in 2 years. I should have fired them! Suggest you pass on this place. Phil Corse read more

Massage therapists are good, facility clean, and staff helpful. I have always had positive experiences here.

The reason for a lack of a star is the lack of a relaxation room. I know this not a spa but a dark quiet place to relax would be nice. The therapist get a full five stars. I have not had one bad massage here. Three different therapist with three different techniques and not one of them bad. My favorite go to man is Harvey. He finds what hurts and works it it's gone. Bliss. read more

Great place!!!! I am very happy that I found this place because its not just regular massage place. They ask you what your complains are and they work on them!!!! David is great!!!! I strongly recommend this place! read more

I have gone here several times and never got a bad therapist! On my last visit a mistake was made. I was booked for 60 minutes instead of the 90 minutes requested. I was not a happy camper after driving an hour to get there. One of the girls was not helpful at all. The other one tried to make things right by assuring me the manager would call me. The manager did call me! She was wonderful and made everything right in the world again! Darius gives fantastic deep tissue massage! For a lighter touch, and totally different experience I'd recommend Elizabeth. Best massages I've ever had! read more

I was excited to see that the "Walk-Ins Welcome" sign out front of the store. When I went in to see if they had any openings I was disappointed to hear that they were all full for the evening. When I asked why the walk in welcome sign was out front the reason given was that they were having a gift card sale. I suggest that you get a different sign that advertises what you are truly offering. read more

yolanda was amazing-- it was the best massage!! she listened to all of my concerns and even offered me tips on how to continue making sure my muscles stay relaxed. i've never experienced a massage like that before. read more