Hi all, I'm sure I'm not the only one that's been deceived by elements massage therapy in Acton. I went there because I injured my shoulder and I needed a couple of massages. They talked me into doing a membership from hell that appears to be impossible to cancel. At this point I'm all talked out with the owner. I'm truly considering legal action. She got me from more than $800. read more

Agree with all the negative reviews. The place is $$ centric, not service or member centric. Website allows you to book then they call and say that wasn't actually available and the website doesn't really work. Customer service also stinks. High variability in quality of massages as well. DO NOT GET SUCKERED INTO THE MEMBERSHIP!!! read more

After being a member for over 10 years finally cancelled my membership as they kept canceling my appointments, kept asking if I wanted to be put in the wait list and then I never got calls but would see emails for available appointments and never got calls having been waitlisted. Worst part is I have 14 banked massages I need to use by August or I use them and they can't actually book me because nothing is "available". Their front desk is no longer helpful and this place is just a scam. read more

This is for the Acton location: Everyone BEWARE! Read the other reviews, with which I completely agree: the membership is a scam and they tie you up in it even though it's nearly impossible to book massages. I cancelled and they claimed I never did and kept billing me. The massages you might get to book are with less experienced massage therapists, or at least that was how it felt. The actual massages end up being 45 mins once you get them--it's just not worth it. Low quality massages, horrible non responsive management, and front desk staff and therapists that seem to come and go (high turnover). Easy to join, really tough to get away from. And the manipulative push for 20% gratuities after each massage! Ugh. read more

No way on this place, what a rip off. Bad management, unhelpful staff, deceptive billing, all for just okay massages. Tried it for a while till I got ripped off with their shady membership. Once they get your credit card they just keep charging. Watch out for this place. read more

This is for the Acton office. Worst management ever! My son bought me gift cards for Christmas. He didn't know what to get . So he got 2 massages & 2 float tank ( because they recommended). I called 3 times and left messages before I finally was able to talk w/ a manager ( no call back, I just happened to call at the right time). I was very polite, (I get it's hard to work in customer service)and explained I cant do a float tank or red light therapy and asked if I could put that towards a massage. They refused. Hannah said "our computer system wont let us change that". I said I would pay whatever the extra fee, she still said no. I'm like how can you not change something that your company recommended but neglected to say it cant be changed? Worst, worst worst!!! read more

Worst customer service ever! Showed up for a prepaid massage and was denied service because I didn't pay for my June membership. Greedy, That's bull s! so glad I drove 30 minutes for nothing u but aggravation and more anxiety. No compassion for their clientele either. read more

WARNING FOR ANYONE GOING OR GETTING A MEMBERSHIP! Let me break down the fine print. 1. Must cancel 30 days before, IN PERSON. 2. The months you paid for, regardless of how many, will only be good for 2 MONTHS- you sacrifice the rest. 3. If you call to book, they will NOT tell you if you have credits left, but will let you book, get the treatment, and then CHARGE YOU AFTER (even when you say please hold off until you get clarification). 4. Their "managers" do nothing for you. There's no wiggle room, no consideration, no thinking. They are rather incompetent. I was a member for 14 months. I'd suffered a tremendous loss and felt releasing toxins/tense muscles was a good starting point to healing. First massage was next to the staff room and they were so loud my masseuse had to leave twice to ask them to be quiet. I tried ending the membership but you have to do that IN PERSON, 30 days before your next payment. It was impossible to get in within a 2 week period. We all know if you want a massage, you want it sooner than 2 weeks. I paid for 15 months, had 6.5 sessions I had to use in 2 months (so basically 1 massage a week when in fact you can't get in there that often bc there's no availability). The receptionists DO NOT check to see if you have available credits bc it's "on a different screen". It's a SCAM. Do NOT sign up for the membership! When I spoke with the manager, I said I had paid nearly $1,500, they can't credit me $69 for a BATH (not even a massage), I had forfeited over $300 due to their 60 day rule (seems like they can take your money for months but good luck trying to use your credits), and she said no. EXTREMELY poor- the top management should consider better training and rules. So- now you know. DO NOT GO HERE! It's a scam, 100%. Also, they charged my card WITHOUT telling me, AFTER I HAD ENDED MY MEMBERSHIP. If anyone wants to reach out to me, I will supply names, but I don't want to do on a public platform. read more

Ken gave me a deep therapeutic elite massage and hit all the trigger points. I highly recommend Ken. My frustration is with the staff who refused to apply my "Spafinder Gift Card" credit of $40.00 even though Elements in Acton is listed as a participating business. Her reason after looking at the card and asking me what the value of it is was confusing. She said it was not a massage that I received because it was an elite (which I paid $10.00 more for). So if it wasn't a massage then what was it and why would it matter? Then she stated it was because I purchased the "Buy two get one at 50%". (I was not doubling up on promos because the gift card is a credit). She told me I could use the credit at other locations (but I was there). It was very confusing so I called the telephone number on the Spafinder customer service and they are agreeably following up on my concern. Incidentally, She also asked me if I gave Ken a gratuity which I directly did right after my massage. I don't know why I had to report this to her. read more

My husband and I booked massages over 6 weeks ago. We planned a whole night away to take place after our massages today at 4:45 PM. They called this morning at 8:30 AM TO CANCEL! I am SO DISAPPOINTED! read more

This location and the now-closed Westford location where I was a member have the same owner. Withdrawals for monthly memberships at Westford continued into the month they closed (August). I used some banked sessions accumulated during Covid at another location, but found out the hard way that the most recently purchased sessions would cease to be 'visible' to other Elements locations in October. (I could still see them in the mindbody app.) When I called Acton, they claimed they emailed me about this. Must have missed that email...I asked that the owner call me back, since I had multiple banked sessions. No response. That money is down the drain. I guess they must really need the money... I was always pleased with the quality of their therapists, which is why I was a member. Sad that this happened, but some lessons are learned the hard way--when signing up for something with recurring charges, think through what happens if the business closes! Please note that Elements is a franchise, and my negative experience is with one particular owner, probably not reflective of the brand as a whole. read more

The staff is friendly and helpful! They keep the massage rooms cool but then put you on a heated massage bed underneath a sheet and blanket... its very pleasant. read more

***BUYER BEWARE*** Do not buy gift cards from any Elements Massage since each location operates separately and they do not take gift cards from other locations. We bought a gift card for a location which ended up closing within a few months of us buying the gift card and now no other location will accept it. Complete waste of money! read more

I have been a member at elements for years. I'm pretty sure I joined the first week they were open. Pre COVID, their quality in masseuse dropped considerably, to the point that I stopped going for a bit but kept the membership active. When COVID hit there were more than 12 credits on my account. They suspended billing during the shut down, and then resumed billing in August. I called to suspend billing or drop the membership because I don't feel comfortable going in to get a massage with the pandemic still going on. I was told that billing would be suspended immediately and the girl who answered very nicely said that since I had so many credits that she would help me to get them turned into gift cards but needed to get approval (keeping in mind that when I joined you were allowed to convert the credits into gift cards, that policy went into effect sometime afterwards). It has now been 4 months with my card STILL being charged bringing me up to over 16 credits ($1,264.00). The last call that I just had with them they said that I needed to come in now if I want them to stop billing me and that they will not refund the four extra months that they were not supposed to bill and that they will probably not issue gift cards for the credits. As a long term customer I am very disappointed and where I would have recommended them before I would absolutely caution anyone from joining given how I have been treated after a multi year relationship with them. read more

I've been a member for years. Up until the last few months, I've been pleased Turnover here is pretty high. After Rafael left, I've had a hard time finding a massage therapist here that I like. A few months ago I finally found one and rebooked with him after my appt. A few weeks later I received an email that that therapist is no longer with them, and that I was rebooked with a new therapist. I showed up for my appointment on time and waited, he never came out for me. I heard the receptionist call Edwin (new therapist) and ask "where are you!? How long until you get here?" She then came to explain to me that he overslept and would be here shortly. I waited another 15 minutes, receptionist checked in with me again and apologetically explained that I can have a 1/2 massage, or cancel all together. Since I was already there, I agreed to a half massage which was comped. 15 minutes later, Edwin arrived, apologized and I received a rushed, but decent massage. I did rebook with him, because I understand that mistakes happen. Fast forward to this morning, I had an 8:30am appt. Its snowing, so I checked my phone and email, no cancellation. I called the office before leaving to see if there was a weather related recording, nothing, so I headed on over. The office is closed due to the snow. No one called me to let me know, I'm livid. Update... someone returned my less than happy voicemail, let me know that Edwin was no longer an employee, so that's why I didn't receive a cancellation call, what!? caller r/s me for this afternoon. When I was getting ready to leave, I noticed a missed call from Elements, no voicemail. I called to see the reason for the missed call, they are closing early, no explanation as to why no one left me a vm to inform me. I asked to r/s and was told I should call back next week when they are open for normal business hours. (I have 4 banked massages do use, otherwise I'd be gone). I'll be cancelling my membership when they reopen, use my banked massages, and move on. read more

Elements Massage is a very professional and clean establishment! The massage therapists and front desk are always very polite and welcoming. Make sure to book your appointments out as they are booking fast! read more

This place used to be really good at the old location - not sure what is going on but def slipping a bit. Just returned home from a non massage where the therapist had to leave. Admin folks stated a vm was left but after rebooting my phone just to be sure - I have no vm or text message - not the first time and pretty disappointing. Also beware that they will charge you extra $$ for 'elite' therapists that maybe you didn't ask for. read more

Had a weird experience. I showed up at my appointment time but apparently i needed to be there earlier to fill out paperwork (which I've filled out in the past) because it was a "new year." So filling out the paperwork, which literally took two minutes, made me "late for my arrival time." After the therapist took me to the room we chatted for a minute about the pain i was a experiencing, then she left the room while i got undressed and hopped on the table. 30 seconds later she came in and started the massage. It felt really good so i told her so. She then said "that's great. By the way, your time is going to be cut short due to your late arrival." NOT the way i wanted to start things off. Needless to say, the entire massage felt rushed. i got the feeling she was annoyed with me the entire time i was there. Don't get me wrong, she knew her stuff, but again, i felt like i was an inconvenience. She also seemed very robotic whenever she spoke to me: "roll on your back and slide down so your head's on the table." She said this twice while i was in the process of actually doing it. Er, not my first time at the rodeo-i know what to do! Anyway, the whole thing was weird and awkward. A couple if weeks ago i had a massage at bodywise at west acton village works and had the COMPLETE opposite experience. I felt like my therapist, Meg, genuinely cared how i was feeling and wanted to help me feel better. Highly recommend them. I heard elements isn't a great place to work so who knows. Maybe my therapist was having a bad day,-?I've had good experiences there in the past so i guess it's just a crap shoot. read more

It was a 4.75 close enough to a 5 star experience. I got an excellent massage here from Kara. She was a very fit woman, very professional, very pleasant and polite. I can take an intense massage and she work out almost every single muscle. It was a nice treat from my spouse and kids for Mother's Day weekend. The waiting area was sectioned into two open rooms. The massages take place in one of 8-10 well appointed private rooms. The ladies at the front desk were extremely busy (lots of bookings for the weekend) yet pleasant and polite when taking care of the customers. read more

I had the BEST massage of my life here (I wish I could remember her name) for only $50. This place is awesome because they have heated tables, a fan for circulation and music, and they rate the "pressure" you get based on a scale of 1-4. Clean, friendly and quality-I would have easily paid over $100 for that massage! If I lived in Mass. I would have joined their "program", alas I am based in Los Angeles. read more

Beth H. is fantastic. She really is. I couldn't have gotten through my pregnancy or post partum without her. She is fantastic at listening to my wants/needs and also identifying trouble areas and working through them. She has given me great advice on stretches to try at home and gave us fantastic techniques that my husband used during labor and delivery. It made a world of difference! I feel relaxed from the moment I walk in the door and I can appreciate the results of each massage for days after. I wish they would clear one room and add thai massage to the 'menu', other than that, it's a perfect place :) read more

I am a new member. I was referred by my daughter who was extremely pleased coming here. I have had two appointments now and have not been disappointed yet. I joined the very first night. I came back two weeks later. I wish I could afford to come every week but that's ok I'll take what I can get. My massage therapist absolutely knows what she's doing. Extremely experienced. I'm feel bad for anyone who has had a bad experience because I feel like I'm in heaven coming here. read more

My first time here, and I will definitely not return. I had a prenatal massage and left more uncomfortable than when I came in. The table was so hard that lying on my side was extremely painful. The therapist also didn't focus more on the areas I requested. Wouldn't have bothered to leave a review, but I was even more frustrated to learn that they charge more than 10% more for prenatal, and that despite the fact that I asked when booking if I could use a spa finder card (and was told yes) right after I'd said I planned to take advantage of the introductory $30 off, they told me at the desk upon checkout that I couldn't combine the two offers. This massage was easily $40-$50 more than what I typically pay elsewhere in Acton, and the quality and service much lower. Save your money and go elsewhere. read more

My wife and I were members for a year. Always payed on time,and always gave a tip. We had 3 messages left when we canceled. They took our 3 messages form us and told us scene we are no longer members we had only 60 days.... No one should ever think of becoming a member!!!! There customer service is HORRIBLE..... read more

Amazing massages. Even more amazing staff. Bryan and Michele are my go tos. Best place to go for relaxation and pain relief. But book your appointments in advance because they fill up fast! read more

Tony is my guy at Elements Massage in Acton. I just had the best massage I've ever had. Tony is great at deep tissue massage and I've had great results and therapeutic benefits from his massages. I'm a regular. read more

Buyer beware. My husband treated me to a massage gift certificate last Christmas during one of their buy one get one promotions. When I visited to use the gift certificate they told me that it would be a better deal if I just joined and to save the gift certificate (that we had already paid for). Turns out, it wasn't a better deal at all because I soon started getting a recurring charge and despite many calls to the facility and messages left instructing them to cancel my account, they never returned my call and never canceled. So now I have two unused gift certificates and hundreds of dollars of massages paid for and never used. I have finally contacted them and now in order to cancel I need to fill out a cancellation form before they will stop charging me. The massage I did receive was a good one. It simply can't make up for the rest. read more

I have had 3 massages here. 2 with the same therapists and 1 with a different therapist. The first 2 were okay - but not great. The third one was not good at all. The therapist had attitude and we didn't click from the start. I did join the membership because of the price - but I guess I should have tried the services first before signing on the dotted line. Hopefully your experience will be better should you decide to check it out.. read more

Great staff, very friendly atmosphere which made me feel comfortable from the moment I arrived. Got a great 90 minute massage from Ray and would highly recommend both him and the elements acton location. read more

Well,my husband reached out again to"Manager" and was able to successfully connect with her. She had the wrong phone number in her phone. We have been members there for over a year now. In any event, she did reach an equitable solution with him, but had it not been for his persistence, there would have been no progress. read more

takes for ever to get an appointment and over priced for lack of customer service. I booked an online appointment 1 month in advance on a Sunday, only to arrive and be told they had no record of the appointment & they were fully booked and provided no accommodation. The only excuse provided by the front desk was that they were aware of online reservation issues ... I would not bother, many other options on the area. Why wouldn't Elements at least let people on their distribution list know of online reservation glitches, or at least try and retain a repeat customer who lost a morning... read more

Terrible customer service and mediocre massages. Cancelling our membership has been a long and difficult process that involved going to Elements in person. We now have multiple massages banked that we don't want. read more

Tony is the best. The staff is awesome. I travel a lot and the sessions I have w/Tony just make it that much easier.

You get what you pay for. No soundproofing in the walls means you hear conversations and other unidentified clanging noises in adjoining rooms and the hallway during your massage. Both masseuses I've had here have seemed very "green." Today's was the worst. During my 55 minute massage my masseuse spent about 60% of the time focused on my shoulders and arms - much of it just pressing on pressure points - while I laid on my back. I got a cursory 5-10 minute treatment while laying face down. He didn't touch my legs, feet, or scalp at all. Worst of all I could feel his fingernails at times scraping my skin as he worked - blech! read more

Highly Recommend Rafael. He's helped tremendously with two sports injuries in the upper back/lat/shoulder area. He's fit enough to apply the right (read: a lot) of pressure where and when you actually need it. Unfortunately you usually have to call ahead bc he's always booked. Other therapists are o.k but Rafael stands out as a true "Level 4." read more

I've been seeing Rafael for almost a year now and he's great!!! He is so knowledgable about the body. Knows all the muscles and problem areas. He always asks me before each massage what I'd like him to focus on. He truly spends every minute of the massage trying to relieve me of tension. He is very thorough. Being a good tipper helps as he always gives me extra time if he can!!! read more

I'm a little reluctant to write this review because I want to keep all the good appointment times for myself... But here we go...We all have those people we just connect with right off the bat. For me, that person was Joe. I tried numerous other massage therapists at this location . Some of them good, none of them terrible but some people have certain massage styles that they prefer. I have a very physical job which puts tons of stress on my neck and back and I need deep pressure and someone that isn't afraid to really get in there and aggressively get the knots out. From the moment I laid down on the treatment table, Joe made me feel so comfortable. He is so knowledgeable and friendly and I love talking to him. We laugh a lot during our sessions which is probably a bit weird because most people sleep but hey, it's my session and he's up for either. I come to him when I'm half crippled and leave feeling somewhat normal again, which means he has healing Jesus hands. So yeah in closing...Joe is awesome! But seriously, don't go stealing all my good appointment times! read more

I booked a 90 minute couples massage for myself and my husband. When asked if I had been there before, we had not, I was told we would get the "member rate" that was $40 cheaper than the non-member rate. Great I thought. I also asked if I could use Spa Finder gift cards in addition and was told sure. After our 80 minute massage (not 90 as there is a clock in the room) when we checked out we were charged the full rate and were told we could not combine Spa Finder with the introductory "member rate". The manager at the desk said there was nothing she could do. After paying she offered to void the first payment, do it again with the "member rate" and reissue the Spa Finder cards to use at another time. Not sure how they are able to reissue a third party gift card. I frankly was too relaxed from the massage to continue arguing. I called the next day to let them know how unhappy I was with this service and was told I received "Misinformation" over the phone when I booked. Really, you think. I told her if she was a manager then her staff needs retraining. I let her know she now has lost 2 clients as we will not be returning. read more

Very disappointed. I was thinking to try out the new place as they were heavily advertising since Father's Day and I had $20 off coupon. I walked in, showed my coupon and asked how much would it cost. I was told that with special summer price of $49 plus coupon I would be off for just $29. Great, I was thinking, such a good deal plus polite and courteous staff. However, when I came back for the session an hour later my mood turned south. Another person told me that they can't honor the price I was told and started pushing toward their membership program. That's left me with impression that their only concern is making money not a client satisfaction or well being. Again, very very disappointed. read more

This is a very nice place to relax. Just enter the door and you can feel the therapeutic effects even before the massage. Highly recommended. I got their 50% off offer, $39 for 55 minutes from US Group Discount.. A must go place with this great deal. read more