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Cullman, AL

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Elements Health & Wellness Spa

5.0 (1 review)
Closed • 10:00 am - 5:00 pm

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2 years ago

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Cullman Regional Medical Center - Rooms were private and spacious. Clean and convenient.

Cullman Regional Medical Center

1.8(15 reviews)
2.7 mi

From pre-surgical, operating room, to the surgical 5th floor staff....not only was everyone I was…read morein direct contact with knowledgeable but they were very personable and made me feel comfortable knowing that they would be taking good care of me. I was extremely nervous, and they helped me feel confident I had made the right decision. I was admitted for 24 hours, and had three sets of nurses and patient helpers during that time. Robbie & Kayleigh situated me in my room and made sure all my immediate needs were handled. Fatina and Beitney helped me adjust through my night there and were quick to respond when I pushed the button for help. Tracy & Angel helped me understand what was expected once I was discharged and helped me through the process. Everyone was respectful and made me feel understood and like my needs were important. I specifically chose Dr. Morgan Martin of Seidel Plastic Surgeons Building for my procedure based on the amazing reviews and research I had done. When I found out Cullman Regional Medical Center was her preferred choice, I immediately researched their reviews and was pleasantly suprised, and gladly persued this option.

Absolutely unacceptable experience with Jonathan Borella, NP…read more I went to Cullman Regional ER with severe, constant stabbing back pain after lifting a heavy object. I had NEW numbness in my left thigh, visible muscle twitching near my knee, and pain that was progressively getting worse. I repeatedly explained that my symptoms were worsening, yet I was treated like I was wasting everyone's time. Jonathan Borella decided it was sciatica, called my X-ray "perfect," and acted as though that settled the matter. When I asked how an X-ray could rule out a problem with my nerves or a herniated disc, his response was, "I'm a trained professional. I know what I'm doing." Well, being a trained professional should also include knowing how to communicate with patients and treating their concerns with basic respect. THE MOST SHOCKING PART? HE NEVER EVEN EXAMINED ME. No physical examination of my back. No checking the sensation in my numb thigh. No checking my leg strength or reflexes. Yet he was apparently confident enough to dismiss my concerns and tell me it was sciatica. I received Toradol and steroid injections, and my pain was actually WORSE afterward. I continued reporting that my symptoms were getting worse, not better. Instead of feeling reassured that someone was investigating what was happening, I felt talked down to for asking reasonable questions about my own body. I was not demanding an MRI just because I wanted one. I was asking for an actual assessment of new neurological symptoms and an explanation of how the cause was being determined. A "perfect" X-ray does not show you whether a disc is herniated or whether a nerve is compressed. When I questioned the assessment, I was met with an attitude instead of a meaningful explanation. I ultimately left against medical advice because I had lost confidence in the care I was receiving. Patients are not inconveniences. We should not have to beg to be examined, defend why we're concerned about NEW symptoms, or accept condescending remarks simply because we ask questions. Jonathan Borella may be confident in his assessment, but confidence is not a substitute for examining the patient sitting in front of you. The bedside manner was unacceptable, the communication was dismissive, and this experience completely destroyed my confidence in the care I received. Cullman Regional needs to take patient concerns and provider communication seriously. I would not want another patient to leave feeling as unheard and dismissed as I did. I would steer clear of this incompetent "healer".

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Cullman Regional Medical Center - Food was plentiful and great flavor..I even got hungry after hours and the staff brought me snack and juice, sure appreciated at 2am.

Food was plentiful and great flavor..I even got hungry after hours and the staff brought me snack and juice, sure appreciated at 2am.

Cullman Regional Medical Center - The beds were comfortable and my needs were answered quickly and respectfully.

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The beds were comfortable and my needs were answered quickly and respectfully.

Elements Health & Wellness Spa - medcenters - Updated October 2026

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