Element recently started a project in my 'hood and, while I understand there are annoyances that go along with large-scale construction projects, these guys took complete advantage of my patience. I didn't mind the dust, rumbling, or noise, but their carelessness ended up damaging a significant part of my fence by backing through it with an excavator. The gentlemen on site would have left a giant hole in my fence if it weren't for my partner running over and asking them to fashion a temporary patch.
For the permanent fix, repeated calls went unanswered. When I finally did get through, the person who I spoke with could not have cared any less. The conversation went a little something like this:
"Hi, I'm the one who left voicemails about my fence."
"K."
"Yeah, during the course of construction, one of your excavators backed through my fence."
"K.."
"So... when are you going to fix it?"
"Uhhh... what stage is it at? Framing? Probably in a couple weeks."
"Great! That works perfectly."
"Awesome. Okay, bye."
"Wait. Don't you need my contact information?"
"You live next door, right? Just come by and talk to someone on the work site in a couple weeks."
A few days later, I found out they had been fired from the project a month before.
My issue is finally being resolved by the actual property owner. Element Construction is an awfully crooked company, though. read more