I came here for a conference and I did get to preview one of the rooms for future reference as I am having friends coming over in May for a show. The hotel look is confusing as it looks like a business office rather than a hotel, visually unpleasing even though I understand what they're trying to go for, it's not working with the modern business office look. I will say that the customer service is awesome. They answered all my questions about the room. The conference room is modern and updated. Lots of space. read more

Stayed here this past weekend. Love the hotel itself. It's very modern and the rooms are a good size. I got upgraded to a suite and I loved the decor and the fact that were was a kitchenette in there (not that I used it). Some of the minuses are that I found a pretty long fair on the wall of the shower and that parking in the garage is hard to find. Not to mention the spots are pretty tight. Location is very good - across from Metrotown and the mall. It wasn't a bad value. I think my rate was $160CAD. It's definitely far away from downtown Vancouver, but the train is nearby I believe. I prefer to stay downtown so not sure if I would stay here again, but it's definitely not bad. read more

I came here with friends and we got accused of being loud which we weren't so therefore we ended up leaving because the hotel manager said they were getting complaints but really there was only four us that were in the room. We are not renting here again. read more

Very nice hotel, not too far from Vancouver itself - pretty easy to walk to public transit. Beautiful hotel, brand new everything (clean, quiet, etc. goes without saying). Nice pool, hot tub and sauna, none of which were ever crowded in the least (even though they are appear to be shared with the residential part of the building). Service was generally ok, but especially at breakfast it seemed like they understaffed a bit. Free wifi and free decent breakfast - BUT parking is not free, which is a bit annoying for a suburban hotel. Overall, good choice - again, very new, beautiful and quiet. read more

Clean, great atmosphere, super professional staff. Stayed in a 1 bedroom suite, but it was more like a studio. Very small, no place to walk when we opened the sofa bed for the kids. No wall or door to the bedroom. No place for the suitcases. Great view of the mountains. Lots of windows and a huge balcony. Included a standard breakfast. read more

We love staying here. It's clean, convenient, nice & new, plus we can bring the dog. Lots of shopping and good Chinese food steps away. You can park near by and save yourself a few dollars avoiding hotel lot prices. Convenient and helpful to have the fully equipped galley style kitchen for cooking and the free breakfast buffet has a great variety. 2 suggestions are to 1) improve check in - It's usually fairly slow and not particularly friendly. 2) the hot tub isn't actually hot, just kind of tepid water. read more

One of the nicest Sheraton hotel I've been to. Brand new and has full kitchen! Check out the Salt water pool and Sauna on 5th floor.

This is such a welcoming place. I had a junior studio with a full kitchen. It was stocked with anything one would need to cook a meal. The room was simple, beautiful and immaculate. I was pleased there was a recycling bin, iron, ironing board, and hair dryer provided. Every single person from check in to housekeeping was kind and generous. There is a hot tub and pool ( which due to a crazy tourist schedule designed by my brother I never partook in). There is a lovely, intimate bar with reasonably priced cocktails, and a restaurant as well which I did not have a chance to eat in. We did have some amazing dessert in the bar provided by the restaurant. The funny positive thing to mention is that the whole place smelled lite- fragrant...just enough to say "clean", but not " perfumy". This hotel is very convenient to Vancouver's great public transit, namely the sky train which has stops in downtown zones of interest. There is also a grocery across the street if you get a room with kitchen, and a couple of malls if you are missing anything. My only complaint is that the free breakfast ended so early on week days. This makes sense for business people, which I know is the priority at this hotel, but for those of us on vacation ( who get up at 5 AM for work in regular life and want to sleep in), it means likely never getting this amenity. But I do realize this may be a matter of practicality for food and employee budgeting. I just wanted to mention it as its extremely likely I will return when I next visit my brother in Burnaby. I really can't recommend this Hotel highly enough. read more

I was in the Vancouver area on business. I wanted a room with a kitchen because I like making my own meals. Element was amazing. The room was perfect and the staff were all so friendly. From the front desk to house keeping, I have never experienced such friendly staff. Always saying good morning or just Hi. Thank you for making my stay away from home so pleasant !!! read more

Very good hotel, feels like it was recently done up, rooms look fantastic, and there's a great restaurant downstairs.

Great hotel with all required amenities. Breakfast is very good. Minor nits (but still rating is 5 star): 1) Parking is combined with retail (?) parking, so it is a bit confusing 2) All interiors are too 'cold', I would add some more touches to make them more lively. 3) Wifi setup process is too complicated. Why all these confusing steps? Why not just make it open (after confirming service agreement)? WiFi is commodity now. read more

Recently spent 3 nights here and loved it. Everything was easy. All staff that I encountered were friendly and accommodating. I found them very welcoming especially when my family walked over to visit. I liked that the Hotel was easy to get to, easy to get into, easy to unload in the huge portico. I found getting to the parking was clearly marked and right there. It was plentiful and well lit. Parking in DT Vancouver $29/nt. Parking in Vancouver, West Broadway area $19/night. Parking at the Element Hotel in Metro Town, Burnaby $11/nt. The skytrain is 10 minute walk away. Huge mall for your shopping fix 5 minutes walk away. Lots of restaurants and services right there. The neighbourhood is friendly and multi-cultural. Having rented a suite before (from another hotel) I was gratified to find that this unit with its small kitchenette had everything needed including a knife & cutting board, citrus juicer, dish soap, hand towels coffee maker, microwave. I liked the fact that my little Studio did not have carpet. It was tastefully and minimally decorated. Really clean too. Great magazine left in the room. This is a "green" hotel. The water is filtered and I did not notice any taste after drinking tap water. They also have it organized for composting and recycling. Loved the rain shower, shower head so much I went out and bought one for home. Too bad I couldn't just take the whole roomy shower home with me. The dispensers for shampoo & conditioner also show their commitment to being "green". Good light too. On the 5th floor are the amenities. Breakfast area, (continental breakfast included w/room, I'd call it an executive continental breakfast) a work out room, business area, saltwater indoor pool, hot-tub, sauna and a room that would be perfect for a larger family gathering sometime... My grandkids met other kids there, they had a wonderful couple of hours playing together in the pool. We met lovely folks that get to live there full time. As a "home away from home", this is ideal. This is exactly what I was looking for. Having the split lobby works well too. If you use the upper mezzanine you bypass the desk, thereby maximizing the feeling that you live there. I haven't tried it yet, but next time I'm bringing my dog. I understand that there is a designated floor that has dog friendly suites.There are plenty of parks & green spaces nearby for walking that dog. Personally, the wi-fi which often confounds this old luddite, only took a few seconds and was free. A criticism? The TV is a little too big for the room. A size (or two) smaller and mounted on the wall over the shelves directly across from the (very comfy) king bed, is about all I can come up with. But... no problem finding all my favourite channels! Once everything is figured in, this Hotel, in my opinion, has good value. Looking forward to my next longer visit. Thank you. read more

This hotel was amazing. The staff were so kind and amazing. Loved it. Had to give it 4 stars because the breakfast sandwich, the carton eggs made me feel pretty sick. It had everything you could need and more. Thank you for the wonderful hospitality. read more

Centrally located in Burnanby/Metrotown, this Westin hotel is just outside of Vancouver. It was conveniently located from all kinds of tourist sites we planned to drive and visit. The hotel was clean and modern, amenities were basic, but nicer quality. Beds were comfortable, the room was clean from corner to corner. We had an upper floor room and the view of the city was pleasant. Check in staff was attentive, not exactly friendly, but never rude. Other than check in and out we did not have much interaction with staff, sometimes it's relaxing not to be over attended to and annoyed. The surrounding city felt relatively safe, but the parking accommodations were nicer than other hotels we stayed at in the same area, nice not to worry about your vehicle. This hotel is directly across from a little mini mall that includes a liquor and grocery where you can get easily walk right across and get the simple stuff without having to drive and look around an unfamiliar city to find what you need. Within a five mile radius of the hotel is a huge shopping mall and more interesting food than you could try in a week visit. Pricing here at the hotel was a bit higher than some other local hotels, but it's much cleaner, more modern, and parking is better. The restaurant in the hotel was not all that, but something close where you can get some drinks. I cannot believe we ended up with the flu the first couple days in Canada. I am glad we were on the road to recovery by the time we checked in at The Element Hotel so we could enjoy it. Remember all the suited up young hockey players staying here for some event. I was tickled when we drove out for food locally and stumbled across a Me n Eds pizza, my favorite childhood pizza place in California, where?....in Burnaby BC of all places. You with 2 glasses of wine and me with a large Me n Eds pizza all to myself. read more

Very comfortable, quiet stay and great value. Nice amenities and includes breakfast. Easy parking. Room was not super spacious, but kitchenette was nice to have. Restaurant downstairs (Trattoria) is a good bet if you don't want to go into Vancouver. read more

We had a very cool suite which had all the amenities, comparable to the size of a small apartment. We were on the 16th floor, the view was beautiful. The employees at the front desk and housekeeping were great. They were all very friendly and extremely helpful, they made us feel at home. The rooms were very quiet. Definitely recommend this hotel to anyone vacationing in BC. read more

This is a very nice hotel. We had a good experience at another Element and really like this brand. This hotel the the bottom 40% or so of a Condo building. The hotel rooms feel like condos themselves! Wood flooring, floor to ceiling windows, modern everything. The property is very clean, and about a 10m walk from the Metrotown SkyTrain station, which is about a 20m ride to Granville Station in the heart of Downtown. We usually come to Vancouver by train, so being close to transit is important to us, while its not right outside, it wasn't as far as it seemed at first. You can also catch the 19 bus right outside to Stanley Park via Downtown Vancouver. Service has been very pleasant, we were upgraded for my birthday on our second visit, upgraded on the first as a promo. So far this hotel has been very competitive in price, for what your getting, its a great value and will keep me coming back. Free breakfast is offered as well, and the first hotel that has breakfast past 9 or 10am! We tend to sleep in and miss most breakfasts, but theirs is until 11, perfect! Consider this place for your next stay! read more

This hotel is all its amped up to be and more . Classy and beautiful,The whole place is sparkling clean. There are even staff walking the parking garage sweeping tiny leaves and bits. The rooms are great and have all the comforts of home. My only issue is that I think the beds could use a couple extra pillows as the ones provided are not super fluffy. The robes in the rooms are a nice light weight and have a velvety texture , super comfy. Organic toiletries that smell great are a very nice touch. grocery store across the street made it so easy to utilize the kitchenette ( which I recommend as the store in the lobby doesn't have a ton of healthy snacks or meals for your late night cravings and all decent food places stop delivery at 11 pm). Staff are very friendly and helpful . We would return in a heartbeat. read more