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    Element 29

    5.0 (1 review)
    Closed 11:00 am - 6:00 pm

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    Brooks Brothers Factory Outlet

    Brooks Brothers Factory Outlet

    (12 reviews)

    $$$

    I was impressed with the attentiveness of the employees. Today is a holiday and many Texans are out…read more shopping...as they should. A few stores had extremely long lines to check out ,make an inquiry and /or cranky employees. Brooks Brothers was the opposite of the other stores I visited. I walked in and Martin said hello welcome to Brooks Brothers let me know if I can help you today? I showed him a text with a picture of a shirt label from my best friend and Martin found 8 shirts ! He was able to check inventory from other locations with intent to have the stores mail the dress shirts to a home address. Serviceable, convenient and superior customer service. This outlet store is clean, organized , well stocked and provides a pleasant shopping experience. Martin as a salesman is an asset. Thank you

    To quote from menswearreviewed.com, "Brooks Brothers [has] a long standing reputation. The…read moreIvy-league affiliated brand is responsible for many a presidential outfit and is known for quality, prestige, and a top-notch customer service experience". I couldn't agree more with this line. In fact, I remember the days where if you wanted to shop Brooks Brothers ("BB"), you'd have to go to a city like San Francisco. It was always a huge deal to walk into BB while visiting San Fran...have people wait on you, a tailor's tape measure around their neck at all times. BB always meant serious clothes to my father, and I understood that quickly. Now look, I'm not saying I expect to be offered champagne or wine a la Tiffany's, but I expect way more than what was offered at this location in terms of customer service (did I tell you I went around Christmas...oh I didn't?). We walk into this large, beautiful outlet location in San Marcos on Monday (12/17) about 4:00 p.m. Not many people in the store, including customer service representatives. I think I only saw two...for a store that size heading into Christmas - are you kidding me? The store had a very "fend for yourself" to all our pre-labeled, pre-sorted sizes in the bins, atmosphere. God forbid had I been really searching for someone's time to have a suit, blazer, etc. measured and fit. When I did finally flag someone down, the questions I asked the young representative, in my opinion, were not answered in a way befitting of such a reputable, prestigious clothing company. And, as stated before, there's no way the reps would have had "the time" or the focus to really cater to a serious shopper. Ended up buying some shirts, impressed by the deal, but THIS is not befitting Brooks Brothers. Not at all the way I remember shopping at a high dollar clothing store...

    Kohl's - Kohl's

    Kohl's

    (22 reviews)

    $$

    KOHLS-NEW BRAUNFELS We had the absolute SWEETEST woman ring…read morethe hubby and I up today! BRYN (the cashier) made the entire shopping experience a 10/10 ! I hate shopping and honestly rarely go to Kohl's because I think they are over priced and their women's clothes are ...just blah. That's only my opinion though ladies so don't come for me please Why I'm writing this review ~~ We only went in to grab a couple shirts for hubby ....so I said ,"Welp, I might as well go look at the shoe clearance rack ,while you painfully look for the shirts you want right??" Believe it or not , I found a pair of adidas on clearance in the youth section just under this sign that said , TAKE AN ADDITIONAL 50% OFF AT REGISTER . OF COURSE I grabbed the shoes and then hubby to go check out. When we got to the next open register ,there was Bryn with her kind smile ,... she walked us through the sign up for a Kohls card and was the most helpful, patient little GEM whom I am grateful for. Moral of the story (rant)really...... Sometimes it's the smallest things or things we think aren't that big of deal,that make someone write a positive review or makes us want to return there to shop even. So many people HATE their jobs and it shows!!!! It shows in their attitude It shows with their lack of patience It shows in their frown It shows in their huffs & puffs CUSTOMER SERVICE jobs are hard, I get that , I know from experience..... but sometimes you gotta fake it till you make it . A simple hello, how is your day .Just remember that smiles are contagious along with awesome customer service....and this sweet, older woman named Bryn reminded me of that. Thank you!!

    4 stars for being able to easily return Amazon items here. 1 star off for how incredibly expensive…read moreKohl's has become for mid-range items. Wow, what happened?

    Burlington - Storefront

    Burlington

    (2 reviews)

    Never have I ever in my 41 years of living on this earth and 20 plus years of shopping at this…read morestore ever felt more uncomfortable and ready to leave a store, Burlington your new policy sucks and makes working customers feel a certain type of way, as I walked in today there was a rope at the door and a loss prevention officer that said "hello, before we let you in just know your face is on camera and we monitor everyone's shopping if someone were to steal" let me start by saying this, I have never stolen anything in my entire life, I came into the store to look for beach themed items to redecorate my daughters room, that comment alone made me upset, once I gathered my thoughts after the initial shock of the statement I was told that this is the new company policy and they have to tell every customer that, is this the way you want customers to feel when they come in to spend THEIR hard earned money with you? I understand there's a few bad apples in every batch, just monitor your cameras for theft as every other business does but telling everyone that as if their a criminal or could be is HORRIBLE and makes me not want to return, Your new policy is horrible, maybe come up with something better that recognizes the customer could shop anywhere in the world and chose to shop with you, with practices like this you will definitely lose customers to ALL of your competitors, and if you continue you should, SMH.

    This is a good sized store in a great location (Creekside Crossing). Like all of the stores at…read moreCreekside Crossing, it looks brand new. The floor was spotless. This Burlington Coat Factory has a LOT of clothes. It wasn't as balanced as other Burlington Coat Factory stores that have about as many gadgets, accessories, houseware, furniture etc...as clothes. But this is great if you're trying to get a wardrobe for you and your family. Men, there is a nice section of dress pants. I posted pictures to give you an idea of how vast the clothes are. I also liked that it was organized in such a way that you can get in and out without bouncing all over the place. My main reason for usually avoiding Burlington Coat Factory is how they have items on displays all over the store in areas totally unrelated to said item. This is not the case here. I was here looking for curtains and curtain rods. I couldn't find any curtains and about 30 curtain rods. Odd. However there were a ton of wall decor. I was sure to make a mental note of this for the future when I have more time to come back and shop for home decor. So if you are ready to dress yourself or your walls, this store is a good place to start!

    Element 29 - accessories - Updated May 2026

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