1. Elegance Flooring

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Columbia, MD

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Elegance Flooring

5.0 (3 reviews)

Services - Elegance Flooring

Carpet installation

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A Plus Carpet And Flooring

A Plus Carpet And Flooring

(42 reviews)

Perfect business name to fit an extraordinary business!…read more My husband and I have been getting all of our floorings completed by this company for the past 20+ years and there's no way we would ever stop! This company is very very professional, talented, time conscious, and customer service oriented! The quality of the carpets & flooring that they advertise and use in their showroom and residences/ businesses are of amazing quality! The knowledge base of the owner (E Rome) as well as his employees is unbelievable! We've had carpet and hard wood flooring in our house from this company for over 20+ years as I previously stated, and the workmanship and quality stands the test of time! Keep up the fantastic work A Plus as you are truly a flooring genius and the best to ever do it !!

P.S. In June 2023 I hired D B Genesis to reinstall the hardwood floors and some of the steps. They…read moredid a neat and professional job. There were no gaps between the boards evident. Subsequently I filed a claim with the Maryland Home Improvement Commission against its Guaranty Fund. The fund was set up to compensate homeowners who hire licensed contractors who either fail to complete a job or do it in an "unworkmanlike" manner. After a very long drawn out process, the MHIC opined that the multitude of gaps "were not significant enough to render the installation unworkmanlike." Prefinished hardwood flooring is an interlocking tongue-and-groove system and it is certainly not good workmanship to install the boards with clearly visible separations. This contractor left more than 50 open joints between the boards, significant gaps between boards and stair rails and installed steps with stair noses that were not level and that creaked shortly after installation. This was certainly an unworkmanlike installation. (I guess that tells you what a license from the MHIC is worth.) What matters, however, is not my opinion or the MHIC's but whether you would be pleased if this contractor did such fine work in your home. This contractor has cost me time, money and a lot of aggravation with his threats of legal action, lies and refusal to accept responsibility. He continues to lie about conditions in my home alleging that I do not operate my HVAC leading to wildly fluctuating temperatures and humidity levels, causing the multitude of gaps. Don't be fooled. He is just lying to shift blame for the shoddy work of his subcontractor to me, the homeowner. BTW he's also lying about offering to replace the flooring at cost. P.P.S. As I have stated before the "official unbiased inspection report" Eric is referring to falsely stated there were no separations visible in the floor either from a stand up position or under 10x magnification and thus, concludes there were no installation problems. So I guess those are all imaginary gaps Eric's subcontractor filled in with wood putty. The MHIC a scam?? I would not put it that way but certainly they did not have much sympathy for me as a homeowner harmed by a licensed contractor. They seemed much more concerned about protecting the Guaranty fund from claims, even legitimate ones. Sometimes the system does not deliver justice. In any case, a license from the MHIC is clearly not a guarantee against shoddy workmanship.

111 Carpets and Flooring - Hardwood & Laminate floors

111 Carpets and Flooring

(9 reviews)

I wanted some old carpet to put on the ground under my above-ground swimming pool. I called around…read moreand some dealers said no, others wouldn't return my calls. Khan from 111 Carpets did call back, said he would be glad to accommodate me (it saves hauling it to the dump), told me where to pick it up (jobsite), and helped me load it into my car. The carpet is not fancy but it met my needs, and the price couldn't be better: free! Of course, my house interior needs better carpet than that and when I need it I will call Khan again. He treated me well.

We decided to replace the in our home, and started in with the daunting process of selecting our…read morecarpet, and the company from which to purchase the carpet and installation. We figured out what carpet we wanted, and then started shopping around for the lowest price. We tried Costco's contractor. We tried Empire. We tried Luna. We tried Lowe's. We tried Home Depot. And then we tried 111Carpets. BINGO!!! Here are the benefits: *They are primarily a shop-at-home service, but they do have a showroom open by appointment. Which means, you can shop however YOU prefer. (We opted for the in-home, similar to Empire or Luna.) *There is absolutely NO pressure to sign a contract on the spot (unlike with Empire or Luna). * They listen to the customer. The gentleman who came to our home was incredibly knowledgeable, listened to what we wanted, and didn't try to persuade us that we wanted anything other than what we told him we wanted. *NO SUBCONTRACTORS. *No crazy waits while your carpet gets ordered like with Lowes or Home Depot, or many of the other smaller shops. *Added benefit of having a local company to call in the unlikely event that anything goes wrong. Having local service is SO important. 111Carpet also has an A+ from the BBB. *They were able to beat the lowest price we had gotten. If I EVER need flooring ever again, regardless of how big or small, I will only make one phone call. To 111Carpets.

Friends & Family Flooring - Designer carpet stair runner with custom binding

Friends & Family Flooring

(33 reviews)

We had another excellent experience working with Friends and Family Flooring . This time they…read morepulled up the wall to wall carpeting from the upstairs bedrooms, office, and closets and then refinished the wooden floors underneath. The crew was very polite and respectful of our property and arrived on time every day to complete the work . They did an excellent job in sanding and refinishing the floors to their natural color. They left the area very clean after the project was completed. Ryan Plaisance, the project manager, was fantastic to work with, and easily accessible before, during and after the project was completed . He gave us daily updates on how the project was evolving . Ryan also put us in contact with a moving company that could help us move our furniture out of the house, while the floors were being finished! We highly recommend this company. you will be very pleased with the people and the quality of work performed !

We chose Friends & Family Flooring despite receiving lower bids because we were willing to pay more…read morefor what we expected would be quality workmanship and professional service. Unfortunately, the flooring was not initially installed according to the manufacturer's installation guidelines, resulting in issues that required multiple return visits to correct. While problems can occur on any project, our disappointment stemmed less from the installation issues themselves and more from how our concerns were handled when we brought them forward. As customers making a significant investment in our home, we expected our concerns to be taken seriously and addressed professionally. Instead, we encountered a level of defensiveness that made an already frustrating situation more difficult than it needed to be. To the company's credit, Friends & Family Flooring ultimately corrected the flooring issues and addressed damage that occurred to our dining room table during the project. We appreciate that they stood behind their work and made things right in the end. However, the process of getting there was far more challenging than it should have been. Quality workmanship is important, but so is customer service when problems arise. While the final outcome was acceptable, the overall experience left us disappointed and unable to recommend the company based on how concerns were handled after the installation.

Metro Flooring Contractors

Metro Flooring Contractors

(104 reviews)

I've used them twice and each time Miquel has been the best. Very professional and provides the…read morebest options based on what I tell him.

Unfortunately, I cannot recommend Metro Floors based on my experience with the stair work they…read moreperformed at my home. After the installation, multiple stair nosings began coming loose, separating, cracking, and in some cases breaking/shattering. This has not been limited to one isolated stair. I have continued to find additional nosings failing over time, including one recently that can be physically lifted away from the tread, exposing the material and adhesive underneath. I previously contacted Metro Floors about the problem and was told that the damage was due to "misuse." I disagreed with that explanation because these stairs have been subjected to ordinary residential use, and the problem has occurred across multiple nosings. After discovering another loose nosing, I contacted Metro Floors again, provided photographs, and specifically asked them to inspect the entire staircase, determine why the failures keep occurring, and provide a permanent solution. I also asked that, if they continue to believe misuse is responsible, they explain in writing what evidence supports that conclusion. As of the time I am writing this review, I have not received a response to my latest request. What is particularly frustrating is that I am not asking them to blindly accept responsibility. I am asking them to come inspect recurring failures in their work and determine what is happening. With multiple stair nosings separating or breaking, I think that is a reasonable request. I have photographs documenting the conditions and my communications with the company. I will update this review if Metro Floors responds and makes a meaningful effort to investigate and correct the problem.

Elegance Flooring - flooring - Updated October 2026

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