Suretek installed a replacement exhaust fan in our ensuite bathroom. The job was completed…read moreefficiently and the installer was skilled, friendly and prompt. Thank you.

Was referred to Mike to install our electrical for a new hot tub. He came out, did a site…read moreinspection and was very thorough in his explanation of what was needed and the work he needed to do. He also did a load calculation as part of the site inspection which the city inspector needed to see as part of the permit process so was thankful for his foresigh! The interior work was done ahead of the delivery and you would never know they ran anything new it was that well done. The day our hot tub arrived, it was a very quick connection and he did a great job to hide the cable as best he could given the location of the tub on the pad and the options for drilling into the tub to run the wire. Overall, we are extremely happy with the service and the quote was very fair based on the other quotes we got. What made us decide on dealing with Mike is his personal approach and his fantastic communication and timely follow up. I would highly recommend Mike for any of your electrical needs.

It seems harder to find a store like this that's so dedicated to the quality of its products, and…read moremaybe more importantly, the satisfaction and provision of top service to their customers.

I bought an Acoustic Solid 113 table from these guys, but rather than the the Rega arm it was…read moretypically sold with, I was recommended and chose a Jelco 850S. Upon preliminary set-up in their shop, Greg and I noticed we were unable to achieve the Jelco recommended 214 mm pivot to spindle distance. In fact we were out by 10 mm. This was because the The Audio Room or TriCell (distributor) drilled the three arm collar holes into the wrong location on the aluminum arm board. With the arm collar mounted to the board, it didn't matter which way we rotated, we couldn't get anywhere near 214 mm. I asked Greg if being out by 10 mm would impact or impede sound quality, and he said "no, that won't make a difference". Also, achieving anything close to correct VTA was impossible because of the platter height. They failed to research this compatibility. Two months later I sourced out a company called Ammonite who designs spacers specifically for Jelco arms ($100). Not sure how The Audio Room failed at all this, as they knew what arm I was buying, and it clearly states parameters within the specs. During setup at my home, Greg used a spirit level on the platter and that seemed fine. However when cuing, the arm drifted inward. He suggested "placing the cuing lifter into a vice and bending it". I felt this was the wrong approach, especially on a new $1,700 tonearm. I took the spirit level and placed it on the plinth. Turns out it was on a different plane than the platter. Greg said this didn't matter, and all that was important was the platter being level. I felt he was wrong, as the arm board is mounted to the plinth, and this may effect cuing if the plinth and platter didn't share the same plane. Sure enough, after looking under the platter I noticed the platter mounting plate wasn't sitting flush with the plinth. This is because whoever drilled the holes into the wooden plinth didn't use a proper forstner bit, which allows for clean drilling of holes into wood. The end result was large lumps around each drill hole, causing the plate to sit unevenly, making it impossible for the platter & plinth to share the same plane. Standing back, you could see how uneven the patter to plinth was. I suggested we use a file and some sand paper on the large bumps around the drill holes. After that, we remounted the plate and now it sat perfectly flush. I placed the level on both the platter and plinth, and now they shared the exact same plane. Also, our drifting cuing dilemma had been resolved. Gee, I wonder why? Greg had forgotten certain tools upon this first visit. He said he'd return a couple days later. Upon returning he forgot his eyeglasses that he said were essential. Regardless, he adjusted a few things while trying different geometries with his protractor. I could see he was upset and had a heck of a time achieving any sort of accuracy due to the fact he couldn't see very well. We got things sounding so so, but there was still distortion. This had nothing to do with cartridge break-in time. I knew it was related to set-up. He asked me to listen for a few days, and he would return (with his glasses) to fine tune things. Upon his return he forgot his reading glasses again! He left and came back an hour later (w/ glasses) and rechecked the set-up. I asked him about being out by 10 mm on our pivot to spindle, and that maybe it was causing the distortion and sibilance we were hearing. He again replied with "no, that won't make a difference". With that I could tell he was really out of his element, and getting frustrated not to mention embarrassed. So, that was it. Greg felt there was nothing more he could do, and after forking out over $6,000 for the table, arm, and cartridge it was goodbye. I emailed him, to which I received a nasty reply. No more support from The Audio Room, helping me obtain the Jelco recommended pivot to spindle distance of 214 mm, or achieving proper VTA because of platter height (see aforementioned Ammonite spacer). I was stuck with a new turntable and unable to enjoy it. I really needed to find someone with a tap and die set so I could drill and thread the holes into my arm board allowing me to achieve the correct 214 mm pivot to spindle distance. After Googling, I found a machine shop that would drill & thread the holes for $75. I then contacted an audio tech with a protractor. He came to my home (for a fee), we set the measuring arm on the protractor to 214 mm and rotated the arm board until it was dead center on the template affixed at the top of the arm pivot. I marked where the holes should be drilled, took the arm board to the machine shop and had it back the next day. The audio specialist was a great deal of help to me, and together we set things up correctly (for a fee). After putting up with The Audio Rooms failing on many levels, I was finally able to enjoy my turntable. The Audio Room should have offered support and done this work for me. Why am I responsible for their incompetence?

I contacted Supreme to inquire about moving my existing system/equipment over to them. They sent a…read moretech to inspect my house, he said they would contact me shortly with a quote. Fast forward 8 days later Supreme called me to ask if I still wanted to transfer over to Supreme. They FORGOT they were already here! Not the kind of organization you probably want from your security company.

Not impressed - the sequence of incompetence has been astounding…read more Had a full home security system put in my home by Supreme. This is not a cheap endeavour (especially considering the 3 year contractual commitment you must make which seems market standard in the industry based on my research) so had diligenced various security firms. I read a lot of negative things re the "big boys" (ie. Telus, Liberty, Vivint, ADT, etc) so I focused on smaller, local firms hoping for a more honest and reliable service. I told Supreme these very concerns at the onset and they said all the right things. I was naive - seems like you get the same problems but they don't seem competent to resolve them (maybe it's the same at the big firms too). Issues from day 1. System was installed in June late. 1st visit they sent a junior technician by himself but I sent him away as I did trust his competency to do the job solo (the next visit was 2 technicians who were here from 9am-5pm so imagine what this lone new guy would have done). They also realised they made errors in the original quote as more items needed to be changed and they did not have all the eqt we agreed to (tho to their credit they did not increase my costs for the additional eqt they missed in their quote). After the installation, parts of the home security system did not work. To me, that is not a success. They have already come back to try to fix but items are still not working. Then they started mentioning extra charges for visits. At this point, I was annoyed and angry. As I am travelling my wife has been dealing with them and is not happy with them (OR ME). She warned me not to use such a small and unknown company for something so important as our home security and safety. She just shakes her head when she looks at the non-functioning security camera and panel. Attempt/visit nu4 is next but I have low expectations now. The owner has reached out to me and is apologetic which I appreciate however he does not seem to have the full details from his staff which isn't confidence-inspiring. I will be posting timely updates to see if they actually care or are just like the big security firms and I end up stuck with a super expensive 3 year contract of non-working security devices. Update as of July 12 2023: another security panel is no longer working.

First and foremost, I'm a total analogue nut. I've been collecting records since the mid 1970's,…read moreand during the whole CD buzz of the late 80's/90's I never deterred. I frequented K&W Audio for all of my turntable needs, parts, accessories, servicing, etc. Hey, that's not to say I don't do digital either, as I bought my current Arcam CD player from Darren at K&W a few years back, and prior to that two or three other CD players. Since then I've dropped by numerous times for various parts and accessories. I was saddened when K&W abandoned turntables/analogue during the 1990's, but I suppose that was understandable and a common theme within the industry. Good to see K&W are now stocking a variety of turntables and cartridges, and have knowledgeable on site technicians to perform set-up. Even though I'm not purchasing a $50,000 home sound system or anything near that level, the staff at K&W Audio have always treated me with respect and provided top notch service and knowledge. Here's but one recent example; Yesterday I was looking for some right angle 90° RCA connectors or adapters. I phoned over and spoke with both Jeff and Andrew. I did my best to explain what I was looking for, and they went so far as to provide me with the manufacturer, part number etc. This enabled to me find an image online to see it fit my needs, and the clearance required in a tight fit application. All checked out, and I dropped by the store to purchase the adapters. After some friendly conversation I was off to install these RCA adapters on my tone arm. Given the confined space beneath my turntables arm-board, regular RCA plugs would not work very well as they would have been seriously crimped/bent at the connection. Not good for the tone arm input or the cable. Now things are back up and running! Thanks guys!

These guys are just awesome!…read more I came in with my Paradigm Subwoofer shorted out and they fixed it up within 15 minutes and at zero charge! When it comes to customer service their Integrity 100%. Grateful for the kindness, excellence of service and looking forward to having my home wired by these pros. Dr. Mark Bajramovic, B.Comm, MBA, PhD

I've had two TVs installed by dB Audio Video in the last year…read more I would highly recommend them for any of your tv or home Audio needs. Very friendly and knowledgeable. Will definitely be using them again.

From the owner: Home Automation Specialist Servicing Calgary and Surrounding Areas. We Specialize in Audio/Video…read moreDistribution, Home Theater, Home Automation, Lighting, Blinds, Structured Wiring. Our Knowledgeable Team is excited to help you select the proper audio video products to suit your needs. Our Installation Team will provide the highest quality Installation/Programming for your home in Calgary and surrounding areas

Very pushy sales people wearing Telus jackets, they do not work for Telus they are salespeople for…read moreSmart Haven security company out of Calgary.

After AlarmTec decided to renege on promises I looked at Telus again. Since buying out several…read morecompetitors they are really the only game in town. I much prefer their open attitude and ability to service what they sell. Pay per month no contract. Works for me.

A great company providing friendly prompt service. I will definitely call them for any electrical…read moreservice needs in the future.

From the owner: Gentlemen Electric is committed to providing the highest quality electrical services to homes and…read morebusinesses in Calgary, Okotoks and the surrounding area.

Booked an appointment to have a tv removed from the wall, transported to the new house, and…read moreinstalled at the new place. Nobody showed up, and didn't bother to return my calls until about 2 hours after the appointment. This service was booked around movers and packing, so it was terribly inconvenient and a total waste of my time. the only reason I'm giving a one star rating is because it won't allow me to leave zero stars.

Very professional person.I got my 65 inch TV install. He showed up on time and did great job.very…read morereasonable price.highly recommended.