Went in with no appointment on a Saturday afternoon for a watch resizing, was quick easy good job ,…read morewould return

Very friendly staff, only has battery replaced in two Hamilton watches. They treated me as if I…read morehad spent thousands of dollars

My husband's fifty old chain snap broke. He was extremely cautious on where to get it fix. After…read morespeaking to Ms. Donna on the phone he felt comfortable enjoyed knowing that she was knowledgeable in repairing his chain. We got there close to 6:40 pm, we were greeted with big smiles. Always a great way to make you feel like you are at the right place. Ms. Donna proceeded to explain the whole process of repairing his chain. She thoroughly inspected the chain and immediately picked up on the age and beauty of the chain. The second step was taking out the catalog with all the repair snaps, small ring to replace. Last step was typing what needed to be done to make sure it was done properly. What an amazing experience!! We will definitely be back. Thank you Ms. Donna.

My husband recently passed away and when I stopped into Brownlee jewelers today to have my watch…read morerepaired Lauren and Cathy were so kind! Cathy offered to clean my wedding ring while Lauren worked on my watch and I was thrilled with the results. They treated me like family and I'll definitely be back! Lauren and Cathy

My watch stopped working, and replacing the battery had been sitting on my to-do list. I normally…read moretrek out to SouthPark Mall, but I wasn't looking forward to making that drive just for a watch battery. I searched Yelp for watch repair and discovered Bailey's Fine Jewelry on Providence Road, just a few miles from Uptown. What a wonderful discovery. From the moment I walked in, this felt different from your typical jewelry store. Bailey's is a beautiful, spacious, family-owned jeweler, but what impressed me most was how welcoming and comfortable the experience felt. Bailey's has been locally owned in North Carolina since 1948, and the Charlotte location carries on the legacy of longtime Charlotte jeweler Morrison Smith. I was greeted immediately and escorted to the watch counter. The associate taking care of me offered coffee, tea, a soft drink or sparkling water while I waited. I chose sparkling water and was handed a glass bottle of Perrier tucked into a black Bailey's koozie. Now that is a nice touch. While they worked on my watch, I wandered around. The store is gorgeous and much larger than I expected, with fine jewelry alongside beautiful gifts, frames, crystal, jewelry boxes and other pieces. I also appreciated being able to browse without feeling followed or pressured. The clientele was equally welcoming and refreshingly diverse--different ages, backgrounds and styles. Nobody needed to look a certain way to belong there. For a high-end jewelry store, I found that especially refreshing. You can also see into the watchmaking/work area through glass, which I loved. Everything looked immaculate and organized, and being able to see the professionals at work added a sense of transparency. Eventually I settled into one of the big club chairs by the windows with my Perrier and a jewelry magazine. A gentleman brought my finished watch directly to me on a little velvet tray. Such an elegant touch for something as simple as replacing a battery. Then came the biggest surprise. I walked over to pay, and the associate told me there was no charge for the battery replacement. Instead, Bailey's asks customers to make a donation to a local charity. How fantastic is that? I later looked it up because I wanted to understand the program. Bailey's calls it "A Time to Give." Rather than charging customers for watch-battery replacement, Bailey's absorbs most of the cost and asks for a charitable donation instead. Each store selects organizations to support, and Bailey's says the program has now donated more than $1 million to the communities it serves. I happily donated $20. As I was leaving, I tried to return the Bailey's koozie and just take my Perrier. Nope. She told me to keep the koozie, too. From a customer-service and branding perspective, somebody at Bailey's understands hospitality. That little black Bailey's koozie is coming home with me, and every time I use it, I'll remember this experience. That's how you create a customer--and perhaps an accidental brand ambassador. My only caution is parking. The Charlotte store is directly on Providence Road, and the front parking area is tight. Pulling back into fast-moving traffic requires patience, so take your time. I'm going to investigate whether there's another parking option for my next visit. And there will be a next visit. I went to Bailey's Fine Jewelry because I needed a watch battery. I left wanting to come back and explore the store. That says a lot. So if your watch has stopped ticking, don't automatically head to the mall. Bailey's offers watch-battery replacement, and that simple errand supports something much bigger in the community. Life is too short not to sleep well, eat well, travel well--and now I'm adding shop well. Bailey's Fine Jewelry, you've officially made the list.

I recently brought in a small custom design order and was assisted by Ed (customer service…read moreextraordinaire). In the process of completing the order, an unfortunate miscommunication occurred which Ed handily addressed and resolved with real finesse, reflecting his years of experience performing effective customer interface in the jewelry business. Thank you for everything, Ed (and thank you Bailey's for recognizing Ed's talent and ability handling the inevitable glitches which can arise when serving the public). I remain a satisfied Bailey's Fine Jewelry customer---thanks to Ed's swift response and expertise.

They are amazing at helping you find exactly what you are looking for. They also resized my wedding…read morering & did a fantastic job.

Although the storefront is small and unassuming, the interior is a little haven of jewelry and a…read morefinite, but fine selection of watches. I just needed a replacement battery for my husband's watch. The lady behind the counter addressed me with every courtesy, telling me that the watch would be ready in just a few minutes, and that if I'd like to see anything, to just let her know. I appreciate the prompt and professional service I received!

My mom gave me a ring with my sons' birthstones years ago. At some point, a prong was bent and I've…read morenot worn it in ages worried I'd lose a gem. Mom passed away so I was determined to finally get it fixed. Did some research and decided to try here ~ as they have an in house jeweler. They fixed it on the spot no charge. When I need jewelry or repairs in the future, I'll definitely be back! Grateful!!

Sales and service are impeccable. If you want great jewelry and a great experience, got to Malak!read more

This is a lovely well respected jewelry store in Gastonia. There is a nice variety of items and…read moreprice ranges. They can find or make almost anything you can come up with. They are friendly and knowable. I go here to get my jewelry repaired and cleaned. They always give me the correct estimate so I'm never surprised.i have a ring that bends and needs to be brought back shape. I've had to get a diamond reset,and a pearl necklace restrung. They have always had it ready when promised A few years ago the store expanded into the store next door and that added a lot of space to shop more items. I like that they have some artsy pieces and not just classic stuff Good place to get birthday and anniversary pieces. Hint hint

I've been using FaceTime Foundry for decades. Brent & co. are the only people I trust to work on my…read morejewelry.

Worth the drive to Gastonia. I much prefer the personal service we received for our wedding bands…read moreand an engagement ring. My now wife had her grandmother's engagement ring. Morris jewelers too her stone and put it into a new setting. I will definitely be back for anniversary gifts. I saw a beautiful set of earnings and an anniversary band.

When I ordered my wedding band I told them it was too small and they wouldn't listen and ordered he…read moreband too small.. When I took it to get sized they were still hesitant to listen to my ring size. When I picked up the ring it wasn't even sized at all. I would rather pay someone to listen and fix it correctly

I highly recommend!!…read more Diamonds are a girls best friend! We set an appointment for ring selections and sizing, to find/create the ring of our dreams. Chaitanya provided excellent service and was thorough with our selection and made sure we understood our options and higher quality that we would prefer based on the value we make wish to seek comparing lab diamonds to natural diamonds. I can't wait to solidify my options and stare at my diamonds on my finger! I hope you enjoy their selection as much as we did.

Unreasonable to work with. You're better off working with a smaller jeweler unless you want…read morecorporate policy to trump real life situations. You'd think after spending thousands of dollars they'd want you to be happy with your purchase. Turns out they actually don't care once they've gotten their money.

I just made my 2nd Rolex Purchase with the incredible group of experts at Sumpter's Jewelers. My…read morefirst being 5 and a half years ago. There is no where else that even comes close to getting what you want in your hands any more efficiently than the Sumpter's. I walked in the store and didn't immediately notice the exact Rolex I was looking for, but I happened to notice the exact model was being worn by the Owner, which he takes off his wrist and sells me straight out at a great price. I can't wait to increase my collection via Sumpter's. I can't tell you how important it is to have a go-to location that I can trust instead of these online vendors in which you don't really know what you might be getting. These guys are the Best!!! Go see them, this is not a paid or compensated endorsement it's just a happy customer who really has been treated right, not once but twice now. All my best, Dr. Richard Dean Thomas

Apparently replacing a watch battery has become a multi-week engineering project…read more I dropped off my Tissot watch at Sumpter's Jewelry & Collectibles on July 21 for what should have been one of the quickest and easiest services a jewelry store offers: a simple battery replacement. Judging by all the glowing reviews, I expected competent service. Instead, I got an endless parade of excuses, contradictions, and complete silence. After waiting about an hour, I was suddenly informed that the "watch guy" wasn't there and was supposedly on his way. Strange how that detail only came up after I'd already been sitting there. Then the story changed again. I was told the technician had accidentally damaged my watch's seal and that it now needed to be replaced. So my watch somehow left my possession in working condition and immediately came back with more problems than it arrived with. When I offered to wait, they insisted I leave it because the watch technician wouldn't be available anytime soon. Fast forward to July 29. Eight days later, after multiple phone calls, repeated promises that someone would call me back, and absolutely zero follow-through, I finally got the "watch guy" on the phone. His explanation? In over a week, all he had managed to accomplish was putting the back of my watch back on. That's it. He hadn't even completed the pressure test to restore the watch's water resistance. Apparently, after eight days, we're still working on Step One of a battery replacement. The most impressive part of this experience wasn't the repair--it was the complete lack of communication. Not one proactive phone call. Not one update. Had I not kept calling, I'd probably still be wondering whether my watch was even there. At this point, I'm genuinely questioning whether all of the glowing reviews reflect the service I received because my experience couldn't have been more different. If replacing a battery turns into damaging a seal, leaving a watch untouched for over a week, and requiring the customer to chase down every update, I'd hate to see what happens with an actual repair. If you enjoy wasting your time, hearing a new excuse every time you call, and wondering whether your watch will ever be finished, this is the place for you. If you value professionalism, communication, and the expectation that a basic battery replacement shouldn't become an eight-day saga, I'd strongly recommend taking your watch literally anywhere else.