Complete indifference to a problem he helped create My experience similar to many below. Called twice before I went to see if he could help me with a bad tube in my fat tire bike. No one answered. When we bought a few hundred dollars of accessories from him for our e bikes he expressed his disdain for fat tire bikes. Since I could get to Kevin's shop with my slow leak I went there. He was just sitting staring at a computer screen. He looked at my bike, made it clear he didn't like it, and said he would check the valve stem. In the process he greatly worsened the crack and the tire lost all air. He attempted to fill it but it wouldn't accept any air. Left with the prospect of pushing my bike home I asked him if he would order the tube (said he doesn't carry fat tire tubes). He said he didn't want to and if he did, it would be at least a week and a half to get to fixing a flat tire. Should he have said if he touched the tube it could lose all the air and be unrideable, I think so. Since he was trying to help me am I ok with what happened. Yes. Not at all ok with him watching me push my bike up the steep hill behind his shop after he let the air out of the tire. This to a local who has spent a few hundred dollars there. read more

For those of you who may be interested in buying an electric bike, I found a rare opportunity to buy Yamaha bikes right now at up to 60% off. We were looking for electric mountain bikes to play aggressively on the canyon trails with less effort, and stumbled on this crazy promotion by Yamaha who is liquidating current inventory to make room for the next generation of their bikes. Yamaha generally requires their bikes to be sold through their website directly to consumers, delivered to a local dealer for pickup. If you're interested, visit their website to figure out what you want at www.yamahabicycles.com. Since I couldn't get the website to transact the purchase, I called Kevin Penrose, the owner of Electric Cyclery in Laguna Beach. Kevin has been amazing to work with. If you're interested and you know what you want, give Kevin a call 949 715-2345. read more

Called many times trying to PURCHASE a bike from them (Aventon). Nobody ever answers the phone. Left a voicemail days ago, which was never returned. Now even their voicemail says it is full... so it seems they don't bother checking that either. Tried to buy local. You blew it guys. Ordering from Aventon directly. read more

I called looking for a fat tire ebike - and the guy who answered (Kevin?) said those bikes are "dumb." He went on to say that riding on the beach or on snow is also "dumb." I told the guy that my family gets a lot of enjoyment from riding in those conditions and that insulting customers is...DUMB. Must be a good time to own a bike shop when you can be rude to potential customers and get away with it. What a jerk. read more

I bought an Aventon Pace 500 from them. Battery had sparking issues. Aventon replaced battery but issues continued. I called Electric Cyclery and spoke to Kevin who sold me the bike. Told me I should go back to Aventon since I had already dealt with them. Then proceeded to get a very rude tone with me. All I wanted to do was have him look at it. Shouldn't he be the one taking care of my problem, or at least trying to help? Won't recommend that business. read more

Electric Cyclery - Sparks fly from battery. - Bikes Near Me - Laguna Beach, California

Called to ask about a specific style of bike (Fat tire) and was told he doesn't carry them because he thinks they're 'Stupid". Then went on to tell me why their stupid. Lol Interesting way to call a potential customer stupid and loose business. Guess his shop is killing it, so what's a lost sale. I would guess their after sales service would be similar so dodged a bullet buying anything there. Maybe in the future explain the shortcomings and strengths of a product to a customer and try to help them make an educated choice rather than calling them stupid. Perhaps it wasn't the only style of bike I was looking at and if you weren't so rude and aloof, you may have been able to sell me on another more suitable bike. Just my two cents, there are plenty of bike shops and they all carry the same stuff more or less, so customer service should be your selling point, unless you don't need the business then carry on! read more

Bought a new Yamaha Moro pro from them over the internet .. I've owned many Yamaha products so didn't expect any issues but 20miles into first ride the freewheel locked up. I took it apart showed that the hub retainer ring and backed off and ground into the back of cassette sent pics to Kevin who I dealt with over email. He stated he would get me support from Yamaha under warranty then he just ghosted me. Never responded to multiple email or called back. If you need any support don't deal with this shop. Quick to take the money but worse than no support is the lying to and ignoring of customers. read more

This is only about Electric Cyclery refusing to take a return of the unopened box containing a Luma Street MIPS helmet, black U 56 - 61cm that we ordered by mail order from them. As soon as we opened the shipping box and saw the helmet box with a photograph of the helmet on the outside, we realized that this was not what we wanted. Including shipping from Laguna Beach, California to Fallbrook, California, the cost to us was $294.35. Since our request to return the helmet was denied, our only recourse was to offer it for sale on eBay. We are not stating that any claim of return policy was made before we placed our order with Electric Cyclery. We are simply stating that in this era of merchants advocating for customer satisfaction with a return policy, this merchant did not accept a return. read more

My husband & I went here & purchased two electric bikes from Kevin totaling over $6000. We only had the bikes for a few months when one of them started having mechanical issues. We took it to Kevin twice and he made adjustments both times with an attitude that we did not detect when we were purchasing the bikes. Each time after Kevin would attempt to repair the bike, we would take it home & have the same experience which was a hard breaking effect while riding up hills. Riding up hills was our whole purpose for purchasing these powerful electric bikes in the first place. After our third conversation with Kevin he acted very annoyed & threw his hands up. We didn't appreciate the attitude we would endure each time we would have to call him & tell him his repair did not fix the problem. We didn't feel that we deserved this so we decided to look for other options. We took the bike to another bike shop in Laguna and explained to them the situation.... they worked endlessly for a year with the bike company directly trying different repairs, none which ended up fixing the problem. They eventually were able to get my bike completely replaced with a brand new one! This is the kind of service I expect when making a large purchase & it failing after only a few months. Do yourself a favor & go down the street if you want service & expect them to honor the warranty & help you through the process! read more

Dang, customer service on the phone was really poor. I feel terrible after calling this business, what a shame. I have quite a few friends in LB that were eager to see what I thought and they'll be disappointed as well. Maybe don't put such a rude guy on the phone calls if you actually want new business or partnerships. ‍ read more

they don't even sound friendly over the phone. i called to see ask about options, pricing etc and Kevin didnt even sound like he wanted to be on the phone. one word answers and seemingly trying to rush me off the phone. surprised this is how they do business! read more

This is an amazing shop. I purchased an Aventon Level there last year. Kevin was very helpful in helping me decide which model would be the best fit for what I was looking for. My bike was mid-level in pricing & performance. He didn't try to push me into more bike than I needed. Also, after about 7 months of riding the bike, I had a very minor issue with the battery, and Kevin was amazing in helping me get this repaired under warranty. His customer service is seriously outstanding. I would highly recommend this shop. I'm saving up for another bike for my son now, and will definitely be buying from Electric Cyclery. read more

Visiting from Texas. I wanted to take in the local sites on a bike. I rented an electric bike and had a blast. Thank you Jim for all the recommendations and the great service on my rental. I'll be back!! read more

Great bike shop! I agree with the other review - the owner, Kevin, is a wealth of information and very helpful. This is a great place to check out and test drive Bike Friday Folding Bikes. Kevin has a lot of experience with them as well as the better Dahons - so it will be an education. I highly recommend. read more

Drove hour and half to try out their Onewheels. Got there right at 6pm when they were supposed to close. Daniel waited around and was willing to take time to show me how to use board. Didn't feel rushed whatsoever and as helpful as anyone. Spoke with Kevin over phone as he was just as helpful as well. Great selection, great service! read more

I don't understand how people have positive feedbacks about this shop and it's owner in particular to be honest. Last year we bought a bike for my husband as a birthday gift. First of all the guy at the counter (Kevin-who we learned later on that is the owner), greets you as if you're bothering him. We somehow made the mistake of buying an ebike and we were his best friends from the moment we said "we'll buy", until we left the shop with our new ebike. When you need service, you can actually never reach the shop. Once you reach, you're again greeted as if you're bothering them. The service is terrible and you're getting charged extra for everything. We've been charged $60 for a new inner tube, where the actual cost is probably $5! They even charging for broken parts which should be under warranty as well and once we refused to pay the amount he requested, he declined to repair the bike or supply the parts which are under warranty terms! We had a controller problem and had to contact Bionx ourselves and they've pointed us to another retailer for fixing the issue. If I'm gonna be charged extra and not get a service for the product that I buy, I'd rather buy it online. At least I wouldn't be treated as bad as I did here. Now when we have a problem we either go to Laguna Beach Cyclery, or Ebikezzz at Dana Point. Couple of weeks ago we actually saw Kevin on the road using an electric scooter. As far as I'm concerned, you're the product that you sell. And if the guy doesn't use an ebike himself in his daily commute, that should tell something about him! read more

We stopped in here to inquire about electric bicycles. Kevin was so kind and gracious. He answered every question we had and let us try out several different bikes all while helping us entertain our two small kids. He took his time and didn't rush us. Highly recommend! read more

The old gentleman at the shop was rude and argumentative. We didn't have a mask to be fair, but he was incredible condescending, and stated that "we don't rent out bikes during a pandemic". He has every right to refuse as a business but you don't need to be a jerk and impose your false beliefs. He wasn't even wearing the mask properly and it was not an n95. Even if it was an n95, I highly doubt that he was properly fitted for it, thus making useless. read more

Started looking into electric boards (OneWheel) recently and went down the list of dealers. After reading a couple of by appointment-only signs after driving to them, I decided to lookup websites before anymore visits. I found the Electric Cyclery website, and drove to them in Laguna, very close to Newport. Kevin was working and welcomed me in, asked about my needs. Very shortly after he handed me a helmet and walked me to an empty lot next door, and put me on a demo board. After some instruction and his shoulder to start from, I was quickly on my own in the parking lot. I will definitely be going back when the new board (Pint) becomes available and looking for him, thanks Kevin. read more

Ordered a rack for my bike online and it was the worst process I've been a part of with online ordering. First, the racks took over two weeks to mail from Laguna to LA. Then, all the parts to fasten weren't in there. When I called, guy was like "ohhh dude... totally forgot to put them in there." Then asked if I could buy them on my own (really?). When I told him no, he said he would send them out, another week plus and he sent only half the parts. Gave up after that. read more

OMG the owner Kevin is extremely rude! Our suggestion is do not go there! When we were in the market to purchase the Aventon bike we were impressed with the product but he was out of stock so I had to purchase from another shop completely out of the area. When it came time to buy a rack and basket my husband went in to purchase it and Kevin behaved as if he was bothering him. No one else was in the store. For convenience only, my husband purchased the set up that Kevin recommended would fit my size and style of bike. Then when my husband brought it home to put on my bike, the darn thing would not fit. So my husband went back the next day returned the product and Kevin had the gall to say why did you buy that one. My husband calmly said because you recommended that size for the bike! He reluctantly gave him the refund and my husband left. He could also overhear Kevin talking rudely to other customers that stopped by. I don't understand this guy and all the other positive reviews. They must be fake or he's only nice at time of spending $2k on a bike. Once you go back, forget it. Do not go there!! read more

Amazing adventure, highly recommend!!! We were able to explore so much of the area on our electric bikes. Hills were no problem. The owner was super helpful in suggesting routes. We rented for two hours but could easily have gone longer if our schedule allowed. read more

Rented a couple bikes today here. The man working there was awesome. He was super friendly, funny, and informative. The price was great, 25 for a couple hours. The bikes were awesome too. They make it feel almost effortless to cruise around. read more

What a great experience. Kevin matched us up to bikes based on our needs. He mapped out routes, and turned us loose with fresh helmet liners, locks and panniers. We had a blast. We returned about an hour early before our four hour rental ended, and we tried some other bikes in the shop. We are considering upgrading existing bikes versus buying dedicated Ebikes. The Elby bikes Kevin has in stock are great. They have been the most stable but high performing Ebikes My wife and I have tried. While we were chatting, a man rushed in asking if we had seen his wife who wandered off 10 minutes prior who has dementia. Kevin ran out the door and he and I jumped on bikes to help search for the missing woman. My wife's mom passed from dementia, so we are familiar with how dangerous it can become when they wander away. This woman could walk into traffic and be injured or killed at any moment. Within minutes, the lady was found and safely escorted to her husband. I was so impressed that Kevin dropped everything and left his shop to help. He also gave water to some young men who stopped by asking to purchase drinks. . read more

I highly recommend Kevin at Electric Cyclery. I recently purchased a Yamaha ebike and I love it!!! Exceptional bike for the value, and ebiking has changed my entire riding experience. Living in South OC, I was a slave to those hills, but no more. My ebike has taken the edge off those climbs and I ride now more than ever. Kevin is passionate about biking and provided great customer service. He also supported my recent charity, bike MS, by donating comp rental time. The biking community is better off for Electric Cyclery!!! read more

bought an aventon bike. best electric bike i've ever ridden. great service, answered all questions, very caring. i would recommend highly

Best bike shop. I love going here, Kevin the owner is the friendliest and most helpful fellow. They also have a large selection of bike accessories and rent bikes out in Laguna Beach. Trust me you will need an electric bike to ride around in Laguna Beach . read more

I woke up at 730am with Onewheel fever.. This shop was set as a local dealer. I called, expecting to leave a VM and Kevin answered! I arrived at opening and was greeted by Kevin. He showed me how to ride the Onewheel and let me take it for a spin. He was very informative and passionate about his craft. I'm excited to be a new customer and look forward to my next purchase!! read more

I purchased two ELBYs based on Kevin's recommendation and I'm thrilled with the bikes. Kevin assisted me in getting them shipped to Hawaii and they are the perfect Aloha Bike! I appreciate Kevin's candor and assistance. I always found he was accessible via phone or returned my call immediately at times when I did need to leave a voicemail. I will definitely do business again with Kevin at Electric Cyclery. Mahalo to Kevin. read more

Excellent Smaller E-Bike store in Laguna Beach. Searched all over for a good e-bike and just so happen to see this spot as we drove by. Turned around and ended up getting lots of info and bought a new Stromer! Great service, better worker personality. Happy customer here. Thx! read more

After the key to my BionX system snapped in half, I looked for a place from which I could order a replacement. The first one I found was Electric Cyclery, so I placed an order with them. I was promised delivery within two weeks of ordering; nearly four months later I still have not received the key. I understand that there are occasionally delays in processing an order, but the owners of Electric Cyclery (whoever they are) have chosen to ignore me completely. I get no response by email, and no answer when I phone them. Since I live in Washington State, it isn't possible to stop by the store to check in on my order status. I don't know how these people are about in-person customer service, but if you are looking to order something from them and you do not live in the Laguna Beach area, I strongly recommend going with another vendor. read more

I saddens me that I have to downgrade the Electric Cyclery's rating. Ever since I purchase my electric bike here. I never receive the type of customer service care from Kevin anymore. During my research phase, I wanted to purchase my electric bike from a store locally and establish relationship with them. During my initial few phone calls, Kevin was a bit slow on returning my calls but I never expect just a disappearing act from Kevin. Once I gave Kevin my credit card to make my purchase, everything started to go down hill from here. It all started when I placed an order for an extra battery charger so I can extend my riding distance. It has been more than 9 months and still no call back from the store about the status of my special order. The only time I get any type of status is when I have to initiate the call myself. I also understand that being an early adopter on new technology will also bare limited supplies but 9 months from a major manufacture from Sanyo? I am not buying the blame game from the store's sorry excuse. Had I known this is going to be the type of service I would expect. I would be more than happy to take my money to another bike store to purchase my bike with caring and sincere customer service. Seems like I am not the only customer with this sorry ass service from Kevin. Yelper Laurent R. also has problem with Kevin as well. So be warn if you plan to make a major purchase at this store. read more

I bought a bike from the owner of Electric Cyclery in 2009, Kevin was supportive at the time. Today, I called in and he says to bad your outta luck. If his tone and voice were pleasant I would not be writing this review. He was one of the worst people who owns their own businesses that I have ever worked with. Do not spend your money unless you want to be treated poorly after the SALE (given that it has been sometime) no one deserves to be treated that way! Additionally, although I called in the morning get an answering service I just wanted to get your hours of service. Poor Poor Poor Customer Service!!!!! read more

Here's the deal. I'm really upset because a good friend of mine bought an awesome yet over-priced electric bike here because of the professional service he expected from Kevin. He could have saved 400 bucks and just bought it on-line but he really liked Kevin, wanted to establish a relationship with an actually shop and wanted to support local business. Now my friend's bike was stolen and called Kevin to ask him for a copy of the serial number for the police report. First of all Kevin is difficult to reach, but when he did finally reach Kevin he said, "No problem it's on file... I'll email it to you in few minutes." Hours went by and no email and Kevin wouldn't answer the phone. Finally at the end of the day Kevin picks-up the phone and says, "Sorry I spaced....But no problem I'll sent it now." He sends over basically a blank receipt with no serial number. My friend has to call and call until Kevin decides to pick-up again and says, "Oh you want the serial number...Yeah sorry buddy we don't keep those file." I'm gonna save $400 bucks and buy my awesome electric bike online where they have proper records. read more

I can't say enough good things about this shop ! Kevin is the man !!super helpful knowledgeable affordable and great selection of bikes

Didn't actually go there for an electric bike.. but I did stop in since I was riding through town and my mountain bike broke. They fixed my bike at a reasonable cost and had plenty of neat accessories to check out while I waited. Ended up getting a rad helmet and some tubes too. read more

This is indeed a "hole in the wall" bike shop! The owner, Kevin, reminds me of an old fashioned village blacksmith whose been there for decades. Very friendly and knowledgeable. I've been having problems with my BionX system for the past 2 years, and through a recommendation from Bent-Up-Cycles in N. Hollywood (great outfit!!!), I went down to Electric Cyclery to see if my trike could be fixed. Believe me, they would NOT have recommended Kevin if he was a total zero. You don't steer valued customers to jerks. Bad for anyone's business!!! Kevin went through his procedures, screwed in a missing bolt on my trike, checked the wiring, and did a computer diagnostic. Then I took it for a spin, and BINGO! Everything worked! The repair bill was very reasonable and I gave him a big tip because I was deliriously happy!!! I'm very puzzled that he is mostly rated 5 or 1 star! It doesn't make sense. Since he sells high end electric bikes, he depends upon word-of-mouth advertising and return customers to stay in business. If he is as bad as some people say, he would NOT be in business today! I won't do business with rude people. Customer relations is a 2-way street. And I use YELP all the time. Electric bikes are not cheap. If you want a "Made in China" quality bike, go to Wal-Mart. If you want a high quality electric bike, visit this establishment. read more

Fantastic electric bike ride experience ever in Laguna Beach. I forgot to ask his name... but he always answers phone and questions. The best and fun experience really do be around the area with hills. I loved it. We are now thinking seriously to get electric bikes. He and thus shop is the one to go for electric bikes. read more

Kevin Penrose, the owner of this shop, does not even deserve one star. I had an interaction with him that left me shaking, I was so furious - he is the biggest retail jerk I've ever had the misfortune to interact with. I ordered some bike parts to give my son for Christmas, and was promised on the website that shipping would take "3-5 days." Shipping is now taking 9 days and will not be here on time for Christmas. I explained to Kevin that these are my son's main gifts, and asked politely if there was anything that could be done. He immediately became belligerent and escalated to yelling at me. I won't buy anything from him again. Highly recommend you STAY AWAY from this ignorant owner. read more

I went to Kevin yesterday for accessories for my new Elby. Super cool shop, great bikes they stand behind and support, and a good guy. I'll be going back for our next electric bike. read more