Christine the Administrative person is wonderful and very professional …read more She went out her way to assist my hearing impaired niece . Also Gail in the recreation Department is awesome. The Director and Social Worker do not respond to e-mails or calls . Professional training is needed and it is frustrating when you need information regarding your loved one . I have requested that they assist the Parent of the patient who is clearly dealing with Dementia and other MH issues .

From the owner: Brookhaven Health Care Center is a 122-bed skilled nursing and rehabilitation facility located in…read moreEssex County, New Jersey. We always strive to be a leader in providing the highest quality of health care services to area residents. We are committed to being the provider of choice in the sub-acute and skilled nursing industry. Our center offers comprehensive sub-acute care and rehabilitation services for those who suffer from a variety of medically complex disorders, including stroke and cerebrovascular disease, cardiac disorders, post-operative recovery and wound care.

ain't no way way bro... who's paying who to put these…read morereviews up here because it ain't no way. Oh boy I hate this but somebody gotta tell the truth around here first of all you can tell the difference between the clean nice facilities for those w/ a certain level of income versus this facility... I'm sorry but I'm an officer and been to the worst places in the city but I have a family member her at this "Whitehouse" and I'm trying to find the quickest way to get her out of here because she's only going to get worse. The moment we walked in the first this you smell is feces and piss just because there are people with ailments or certain conditions there is no reason why this place smells like this you can clean with WATER ONLY ! get some fabuloso or Mr. Clean or some of the other medically sufficient cleaning agents, this is the worst. It it wasn't just walking in while visiting my family member I walked down the hall and the floors were dirty and the sinks the bathroom in her room reeked of piss and my family member is bed bound so WHY, WHY does it smell like this in here !! So now I'm forced to go to the bathroom in the common area and.... Wait for it ‍ (see photos) the garbage can look like it hasn't been emptied in days take a look at the floor and this bathroom didn't smell any different from the bathroom in my family member room... This facility is predominantly African American people both the staff and the patients... and once again I'm not trying to make this about race but the facility is now owned by Jews and not one of them were doctors... They were walking in there like they was just there to see how much money was collected and from where for the day ( b/c you know that is all that they do actually care about) #1. They don't give a "F" about none of us I don't care what color you are if you ain't one of them #2. If you want your family member to stick around a little while longer DO NOT bring them here . And lastly on my way out of there, there was club music playing loud down one of the hallways like it was a party jumping off in this spot. There are elderly and sick people here and these people are blasting dance music in the hallways ‍ like why... This is a nursing home/ rehabilitation/ hospice care facility TF is going on here. This place made me mad as hell !

Absolutely 100 not recommended sad sad sad and heartbreaking. The staff not one of them were…read morewelcoming the nurses I'm speaking of. This was from years ago to now, years ago I visited this place for a loved one and decided 100 no way I could bring my loved one here or anyone not even someone I did not know but needed a place. The rooms some of them are 4 to a room that's a bit much for sick ones, they need space and comfortability not to be crowed to bring in money. Unfortunately, not under my care another family member was there, went to visit and the same crowded situation with the 4 in one room in some situations which was my loved one situation. You can tell nursing staff did not wash this family member hands and when asked for my other family member with me to clean them, I asked for hand wipes nurse staff they said we do not have wipes. Really in a rehab, nursing facility what? When speaking with 4 nursing staff all 4 of them were very and I extend very nonchalant, face expression less, did not ask who are you with a smile, who are you here to see, who's your loved one absolutely heart breaking. No kindness, communication, no joy or happiness in the atmosphere just blank no warmness. When asked a few questions like about dinner time, what's the bedtime protocol, and other protocol facility rehab interest it was as if communication had a Baria in language, facial, no eye contact. It was the worst I've ever seen literally and physically not that cleanliness it should have. Definitely no fresh aroma as most do not have sadly so and why? I can never understand this about rehabs, nursing facilities why? Two of the other residents whether temp or perm I do not know ask my assistance to help them with something I had to tell/get a nurse to assist this was not comfortable for me. For the elderly women or myself again heart breaking. How could this be, but it was, it is. I hope this place is shut down sometime soon and very soon and these individual person's all of them will have somewhere caring kind, safe, and secure to be taken and cared for. "They are human beings- for God's sake and need help.

Assisted living staff seem competent and nice; it's like a very nice hotel with lots of activities.read more

Excellent place! My father-in-law is here for rehab right now…read more Personally, I don't do good in hospitals or facilities like that, but this place is very very nice! The staff is very friendly and helpful. And the security in this place is top notch. Everyone needs to sign in, get a visitors pass, and sign out when they leave. Even if you are going to your car for a second. The grounds are very well kept. And the inside is just as nice. I don't think I've ever seen a place like that, that nice! I cannot describe how nice it is lol! My father-in-law is in a wing where the people don't stay, they are there for short-term rehab. That area is a little dated, and isn't as nice as the rest of the building.... It reminds me of a sterile hospital. But the rest of the building where the permanent / partial live alone residents live is very nice. It feels like a hotel lol! There is a common area/ living room? That we hang out in. It is Very well kept. A small issue is the parking lot isn't big enough if there are many visitors. I had to wait 20 minutes for a spot the other day.... While other people kept parking illegally! I didn't know that you could park across the street at aldi or dollar store. All in all, it is a very nice facility. Slight parking issue, older part of the building isn't as nice, but super friendly staff, you can tell that they care about their jobs and where they work! If you or a loved one needs to go into rehab, this is definitely a top notch facility.

$350/ day, $10,500 per month is what these folks charge for your relatives health to decline. Don't…read moreexpect much from this poorly managed, low IQ facility. They don't return phones calls. All they do is collect money every month. They don't know much about Rehabilitation, exercise, proper diet. They give too much Sugar to their patience and won't allow you to provide real minerals and nutrients for your relatives. They are extremely shady and not to be trusted.

Was told to come in to sign some papers just for the papers not be available to sign and was told…read moreto make an appointment to see the family member. The appointment day came and they weren't ready for the resident to be seen so what exactly is the point of making an appt? I brought clothes to the facility but they don't dress the family member. Family member has bruises. I called and emailed them twice from their website portal and the email shown on their website to ask about the bruises but received no response. They also left the dialysis bandage on for several days. I literally just called to ask to speak to a nurse to notify them that the dialysis bandage shouldn't be on for longer than 6 hours and the operator patched me over to a former patient who complained to me about their lost of clothes, leaving the facility with nothing on their back, their lost of expensive bras and ended the call with calling ME a C*NT. I think she was confused and thought I was a representative for the facility. She was just so heated that I didn't interrupt her so after her complaining and cursing me out she hung up so I couldn't clarify the situation. Maybe the patch over displayed the facility on the caller ID so she just exploded on me but we're in the same predicament. How this place patched me over to a former patient instead of a nurse who knows but yeah this place is very dubious and don't trust the staff reviews. Had to called multiple times to try to reach anybody. I was on hold for more than 40 minutes on my cell phone at which time I decided to call again from the house phone without hanging up my cell phone to ask to speak to a nurse. Its convoluted the hoops. I'm fearful.

Colleen is the best. She is knowledgeable, pleasant to work with, and thorough. She spent all the…read moretime necessary with me to ensure that I chose the plan that would best meet my needs, including going over mulitple scenarios with different combinations of drugs.. As it turned out, she pointed me to a plan that was her company didn't even sell, which means that she made no money on the deal. Clearly, she put my interests first above her own profit. I can't ask for more.

Andrew is awesome. In these days of salespeople with absolutely no follow up skills who make…read morepromises that are never kept, Andrew stands alone as the exemplary exception to this new norm. From our first contact, Andrew sent what he promised, followed up on every call, walked us through the maze of uncertainty in the world of Medicare and recommended what we agreed was the best Medicare Advantage plan for us. Before you just buy something you saw advertised on TV, call or email Andrew. You will not be sorry.

Care quality at Complete Care Summit Ridge is very poor. Recently discovered family member has a…read morebedsore. Office management experience is also very poor. Met with supervision/ management about bedsore concerns management uncaring about concern/ complain. We are so disappointed about the poor level of care we are taking our family member out of the facility. We are also making complaints with all officials agencies we can. Advise: Avoid Complete Care Summit Ridge. If you have family at the facility always document at every visit, including taking pictures so you have adequate proof of poor care.

My husband was admitted to this facility on 11/17/26. When he first got the he was not in Sub Acute…read morecare even though he was there for rehab. I was very disappointed when I went to visit and found him lying in the bed in a dam diaper! He was able to go to the bathroom himself! the rehab was sparse and they kept him in a wheelchair!! Once he was moved to the subacute side they got him up everyday and dressed. My husband said some of their exercise machines didn't work!! But the managing nurse Michelle was wonderful and Carla social worker. Bottom line my husband was released from this facility on the 8th of Dec and now he can't walk as well as he could before being admitted to the facility. All in all I wouldn't sent my family membe there . Yes when you walk in looks amazing but the PT was shitty to say the least.

I'd use this company as my go to with everything elder care related! From start to finish, they're…read moreconfident, know their stuff and even offer classes which is great in an economy where you need something flexible and recession proof. Good location.

From the owner: We are looking for licensed and Certified Home Health Aides. We provide number of benefits such us…read morehealth insurance, free dental, vision and life insurance. Call us to get more information.

Great place to work. The office staff and management team are all nice and do their job well.read more

From the owner: For over 25 years, Preferred Home Health Care & Nursing Services, Inc. has been providing…read morecompassionate and dependable medical and non-medical home health care services throughout New Jersey and Pennsylvania. Through our quality care, we help our clients with the medical, physical and emotional strain that comes when home health care is needed the most.