I was seeing by a physician who was excellent. Only waited about 10 minutes and everyone there was…read morekind and attentive.

While there was no wait on a Wednesday afternoon, Dr J Wolgast was not very sympathetic to my UTI…read moresymptoms and kept insisting it was common after menopause to have these symptoms. Unfortunately I have had many UTI infections so I know how they feel. She sent me home and told me to take Tylenol, even though the home test showed positive UTI. Two days later the culture came back positive, so I was right! Luckily I managed to see my urologist in the meantime, and had started antibiotics or I would have ended up in ER. The rest of the staff was pleasant enough.

I am writing to file a formal complaint about my recent experience in the emergency room at your…read morefacility. I visited while in severe pain and in need of urgent medical attention. Instead of receiving professional care, I witnessed behavior from several employees that I found extremely inappropriate and disturbing. While many patients were waiting in pain, staff members were laughing loudly, talking among themselves, and using unprofessional and offensive language. I clearly heard words such as profanity being used in a public patient area. This created an environment that felt disrespectful and chaotic, especially for people experiencing medical emergencies. When I asked the staff to be quieter because of the situation and my condition, I was told to leave. One employee also spoke to me using inappropriate language. Being treated this way while seeking emergency medical care was humiliating and unacceptable. As a San Mateo County resident and taxpayer, I expect public healthcare facilities to maintain professionalism, compassion, and respect toward patients. What I experienced did not meet those standards. I am requesting that this incident be reviewed and that appropriate action be taken to ensure other patients are treated with dignity in the future. Thank you for your time and attention to this matter. Sincerely

Its sucks. it takes forever before they can assist you specifically theyre ER its takes forever…read more i don't recommend it to anyone specially those whose needs medical attention right away. enter at your own risk. not unless you have a death wish.

Highly recommend for after hour care! They don't see patients after 9:30pm, we got there at 9:28pm…read moreand they got us in! My child had respiratory issues , proper diagnosis was done, first dose of medication was given at the clinic and monitored her until her stats were good enough for us to take her home and advised accordingly. It was late and they didn't rush anything until they felt confident about my child's stats. Appreciate the staff so much, grateful for the care we received in time.

Highly recommend. Sick kid on a Saturday night. Was seen quickly. Proper diagnosis and first…read moredose of meds given at the clinic. No need to drive to a pharmacy and wait. Saved us an hour. Hopefully, won't need to come back but would do so if needed again.

If you have lots of time to spend just trying to get past their robotic push 1 for whatever, push 2…read morefor this and that, you should be fine. Yesterday I spent a good half hour pushing this digit on the phone keyboard and that digit only to be met with a human person who insisted could not hear me and hung up on me. Went through the same gates of hell procedure all over again to finally connect with a human who gave completely different information than they had to my husband that any and all requests by phone take 48 hours to 72 hours to process. So...you don't call in the lab orders like you said you would and confirmed a month before the lab appointment, we get to the appointment only to find out the orders were never called in and then spend half a day trying to get expedited lab orders for an upcoming appointment only to speak to six different people, all of whom (except for the last call where they FINALLY informed us of the 48 to 72 hour policy) listened, said they'd get this taken care of and then did....nothing, leaving husband to attend his appointment to go over the lab results with no lab results at all to review.

The internal medical office is borderline negligent. There is no accountability for errors, no…read moretraceability, substandard medical recordkeeping practices, insufficient staffing levels, and generally poor patient communications, and no internal quality program to ensure that mistakes are not repeated. Quality of care takes last place behind any other metrics that you might use to measure how well a medical office performs.

I spent several days in this hospital. The entire staff treated me well. Today I will be moved to a…read morenursing & rehab center. I am grateful to all of the nurses and other staff members who took such good care of me. Highly recommended.

Sharing for awareness regarding the care I received during an MRI on 2/19/26 with a technician…read morenamed Mark, avoid if you can: Description of Incident Upon arrival, I informed the staff that I am a "hard stick" and required specific care for IV placement. Despite this: * Substandard Technique: The technician, Mark, failed to examine both arms for viable veins before attempting to prick me. * Physical Harm: Mark made 3 unsuccessful attempts. When I requested he stop after the third painful prick, he was dismissive of my concerns, stating, "I've been doing this for 24 years." This resulted in significant bruising on my left arm. They finally brought in a PICC nurse after that. * Procedure Failure: During the scan, the contrast administration was extremely painful because of contrast flow not being adjusted properly. Furthermore, the contrast did not appear in the initial images. Because of this technical failure, I was forced to return for a second MRI.

Bothered by this! Is it just me? Sutter Pediatrics 50 south San Mateo floor 3 - After an office…read morevisit, prescribes an inhaler for a child to go back to school. In order for the child to use the inhaler at school a form must be filled out by the prescribing doctor. Sutter Pediatrics takes 3-5 business days to sign the form, but if you are willing to pay $18 they will have it in up to 24hours. Kid has to stay home from school or go without a need inhaler at school because Sutter can't put a signature on it without making you way up to 5 days or paying them. Irritating.

I was a patient here from 2003 to 2018 (I was born in 2000) and had nothing but positive…read moreexperiences. Dr Chapman was the best doctor you could ask for and was incredibly attentive to my eczema, asthma, and various allergies. I always felt safe and cared for as a child in this office, and I really loved all the paintings and decor in the different rooms. The giraffe, train tracks, hanging monkeys, and tree painting will always be etched upon my mind! All of those fun touches really make it so much more comfortable when you're a kid. And of course I absolutely loved the reef tank in the waiting room. Here or there you might deal with a bitter receptionist but you'll find that everywhere. My mother really loved Dr. Chapman and this office as a whole and again, I couldn't have had a better childhood doctor. They were always on it and we never ran into any issues with incorrect or late prescriptions, inaccurate advice, etc. For the sake of transparency, I haven't been a patient here for five years so I can't speak to how the office is currently, but they deserve the five stars from a previous patient who is a happy and healthy adult. I will always be grateful for Dr. Chapman and ABC pediatrics.

I've been sick for 10+ days, and didn't have a great experience visiting Carbon…read more Most importantly, I had to correct them on what swabs to take to test me for flu. They were going to use a throat swab and flu doesn't often come up in a throat swab as the viral load is too low in the throat. They then did a nose swab, but really they should have done a nasalpharyngeal swab. No apologies and they seemed peeved at me pulling them up on that. They also had me me stand at the front desk for 10 mins answering questions when I was feeling very bad to begin with. Also, some may appreciate knowing they will not meet with an MD during their visit. I met only with a PC. I don't think I'll return - I'll stick to Sutter urgent care in downtown San Mateo.

Absolutely worst, most horrible experience at this clinic. I went in for an annual health check,…read moredecided to get my blood draw done on site since I thought it would be convenient - worst decision ever. Their MA couldn't get my blood draw after poking me twice with a lot of painful probing. For the background I've never had issues with blood draws in my 20 years of adult life. Their manager came in and told me I had to come back for the blood draw the next day and promised a quick and hassle free drop in visit for the next day. Then the next day when I called the office they say the waiting was long and I had to come at a specific time later. Eventually when they were able to admit me for the blood draw, they still didn't have someone experienced enough. I got completely traumatized from not only the pain and failures in blood draw, but also frustration caused by their poor management and process. What is even more ridiculous, is that a few weeks later they send me a bill for my second trip to the office which was to complete my bloodwork, as an "office visit" and already charged my insurance. I had to deal with the hassle of disputing the bill and make them void that fraudulent claim.

This place is a total scam. I accidentally booked my appointment under the wrong code and they…read morewouldn't recode it for my insurance to fully cover. They charged more than $900, of which my insurance allowed $400. $400 for a 15 min appointment out of pocket - that's more than a CEO makes. That's absolute insanity. Do not recommend! Update: so far One Medical has refused to recode my visit to comply with my insurance coverage. You would think that a subscription service would at least try to minimize your out of pocket by taking a look at your insurance and suggesting which appointment type to book under.

Love this location. Love the two Doctors and three NPs that have helped me. Love that they offer…read moreurgent care hours and extended lab hours - so incredibly convenient. I have been here five times and have had a wonderful experience every time - from the check-in desk to the actual Doctor or NP visits. This review is specific to when I sliced my ring finger. I highly recommend Dr. Sach Takhar. He has such a lovely, calm and engaging manner - even in moments of crisis...sliced finger! He was able to see me within 30 minutes of my "accident" and was gentle in his treatment, brilliantly distracting me with conversation. His care enabled me to fly internationally, as planned, within less than 24 hours. He made time to see me the following week to check on the healing and am so grateful to Dr. Takhar - my finger has healed like brand new! Free parking along the entire street also makes things so convenient. Grateful One Medical exists and that they have such amazing teams at both their San Mateo and Burlingame locations.

We have two very reactive rescue dogs (Lucky and Romo) and vet visits are always traumatic for them…read more(and us). Dr Park was so incredibly patient with them both. Between her calm demeanor and yummy treats she got Lucky to actually like her. I can't recommend her highly enough. Shots and exam all sorted out and the dogs are all good. Our last mobile vet retired and I was nervous at finding a new one. So happy we chose Dr Park Thank you!

Kind gentle empathetic service. Could not expect anything better than Dr Park. She provided a…read morebeautiful transition for our dog in our home.

Came in clutch for me on a weekend. GH-UC provides efficient and friendly service, making it an…read moreexcellent choice for those in need of urgent care. Staff are very professional and strive to make the process of check-in and treatment as smooth as possible. They have a user-friendly online booking system, which allows patients to reserve their spot in advance, minimizing wait times. Of course, this doesn't mean you get to cut to the front all the time! Urgent is relative, so bleeders and seriously wounded to the front! The folks working this weekend were awesome and very helpful with the insurance tidbits (apparently mine doesn't like to play nice with others). The clinic is clean, modern, and well-equipped. Marc is an outstanding provider - thanks for the great care and advice!

Complete waste of time. After waiting 50 min. to talk to the doctor a nurse practitioner showed up…read more Wanted to speak with a real Dr. because she cant and won't prescribe medication.