9/19/2018
I read a similar review to the one I am about to write. My wife had stayed there with her late husband a number of times in the 2000's, and she told me they had beautiful rooms, with fire places, comfortable chairs, opera music was played throughout the grounds and breakfast was served daily by a wait staff. It was the first time in Santa Fe for me, so we were both excited to stay there while we visited Santa Fe. We checked in and the room we were given was very small and the queen size bed was right underneath the large window, length wise, not the headboard against the window but length wise, totally unacceptable. We were told we could switch rooms, so we checked the rooms toward the back, and found one and got the key, and began moving in. We were halfway moved in when I began to notice, there were no pictures/art on the walls (blank), no coffee maker, no clock, there was only one chair and it was a desk chair on wheels, no refrigerater. I attempted to use the phone, but it was not working. When I reported the phone problem, I was told they would make out a work order on it, and then was told the next morning, they did not have any phone repair folks and it would not be repaired during our stay, because the phone repair company was not available. Breakfast was not available, except for a coffee pot in the lobby.Since we had driven from Atlanta, we were in no mood to switch to a third room, and since we had our cell phones we could do without a room phone, but really!!!! There were no curtains on the single large window, only a large shade, which means if you pulled it up, you were exposed to the world. It would have been nice to have just curtains to filer the sun light from the beautiful Santa Fe mornings, instead of cutting it off completely with an ugly brown shade.
We needed to wash some things in the laundry room the following day. Washing machine, no problem, but the dryer was not working due to over use for the day, and was told they needed to order a part. But was told there was another laundry room on the other side of the hotel. So later that evening as we were trying to locate the "other laundry room" I inquired in the office and was told they only had one laundry room. As I was walking out of the office, another hotel employee had escorted my wife to "the other laundry room" which was on the other side of the motel grounds. When I told the employee what the office told me he explained "oh, she is new".!! I also learned ownership had changed hand (twice) and they were renovating. And was it true pool memberships were available to the local populace? The maintenance men should be wearing some sort of uniform to identify themselves, I noticed one individual riding around on a golf cart, who looked like he may have just escaped from a chain gang. Lastly although we did not spend a great deal of time in the room, it would have been nice to have watched the news, but the tv picture was distorted and the people appeared short and fat. The staff were very friendly. I had made a list of issues, such as this review and took them to the office the morning of checkout and ask they be given to the manager. When I checked out there was even a note from the manager addressing any of my issues. I will mention that thee staff were very nice, even apologetic. My wife and I can make the best out of anything, so we didn't let motel issues keep us from having a great time in Santa Fe read more