Cancel

Open app

Search

El Pollo Loco

3.1 (36 reviews)
Closed 10:00 am - 10:00 pm
Updated 2 months ago

Order El Pollo Loco Takeout or Delivery

El Pollo Loco Mexican Restaurant Photos

Business Info

EL POLLO LOCO ATMOSPHERE

What's the vibe?
Good for kids
Good for groups

You might also consider

Recommended Reviews - El Pollo Loco

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Chicken quesadilla combo, charged $11.49 instead of $5.99. Otherwise it's usually a great deal!

Super super nice, hard working staff. Decent food. Unfortunately they've gotten my order wrong or missed an item the last three visits (usually forget a drink or side item). This current visit, I ordered a shredded chicken quesadilla fire grilled combo. There must've been a miscommunication as our receipt showed chicken nachos + a combo. They corrected the food at the window but we were still charged $11.49 for nachos rather than $5.99 for the quesadilla and they didn't refund the difference. This $5 quesadilla is in no way worth $11.50. Again, super friendly staff. I can tell they care about their job. But maybe they just need to slow down as they've forgotten items 3/3 visits or overcharged. And we've only ever ordered food for two people so it's a bummer something is always missing. Honestly I'll still go back, hoping the fourth time is the charm for the perfect order because I like their shredded chicken and sauces, and the staff! I want to support them. If everything is right my next visit, I'll edit my review :)

a restaurant counter with menus
Emily H.

It was nicely decorated with holiday decorations. I went to order tamales with chicken but she misheard me. After I saw my receipt I told her that messed up my order. She quickly corrected my order. The chicken tamale was good. They give little chicken, I was expecting more chicken though. The other locations definitely gave a lot more. I would definitely go to a different location. The location was conveniently next to Walmart. It was nice going shopping after eating here.

Black things are ants, it's hard to tell, but they were still moving

Just left EL Pollo Loco in Jordan Landing. The lettuce in my salad was completely wilted and after my husband finished his soda, the cup was full of ants! we called and they refunded our money, but I'm not even sure why they are serving food that looks like this. When we called they said the ants were in the syrup. So, if you went there today and got a coke, chances are u got ants with them!!

Mac n cheese
Emeri H.

After a major disappointment from a different restaurant that I won't mention, we decided to give this place a chance! I do not regret that one bit! The drive through experience was so so. Not great, not bad. The menu is fairly simple, we decided to go for a family meal with legs and thighs with a side of Mac n cheese and rice, with flour tortillas. I feel like I didn't wait too long at all. The one woman employee we saw was nice. It was a Contactless interaction. The meal was very good. The chicken had so much flavor and was so juicy. It felt like plenty of food, which felt like a great value for the price. The rice was very good, the salsa they included was very very tasty. The flour tortillas are wrapped 2 per plastic covering, which made saving them for later easy. The Mac n cheese was delicious and exactly what I was craving at the time. Honestly this place will likely be one of our new go to places to eat and everyone should give it a try!

The drive thru
Scott H.

Love el pollo Loco and this location is no different! I've been here a bunch and it's usually spot on. Good chicken, decent sides, great sauces, good stuff. Go here and get you a family pack. Then make a bunch of chicken tacos.

Churro with No cinnamon sugar.  Who messes up something so simple.
Gee G.

This is the worst Pollo Loco location. Service is horrible. NOT friendly...They don't seem very happy. They always get your order incorrect ! The only thing that's ever good is the chicken. The Sides are horrible. Rice is always bland and over cooked. Beans are bland and the Mac and cheese is waaaay over cooked. I Don even know why I buy sides here, They just go to waste. Today I waited 20 minutes for my order in the drive thru They forgot my Churro and I didn't get any Salsa with my family meal. I went back for my Churro because it was for my little girl. When I got home they forgot to add the cinnamon and sugar to the churro. Who does this ?

See all

2 years ago

Business owner information

Photo of Olivia R.

Olivia R.

Helpful 2
Thanks 1
Love this 0
Oh no 0

10 months ago

Business owner information

Photo of Olivia R.

Olivia R.

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Alicia has great customer service and has a very great attitude and recommended some good food.

Business owner information

Photo of Olivia R.

Olivia R.

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 months ago

Business owner information

Photo of Olivia R.

Olivia R.

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 2
Thanks 0
Love this 2
Oh no 0

5 years ago

Business owner information

Photo of Jessica B.

Jessica B.

Helpful 0
Thanks 0
Love this 0
Oh no 1

2 years ago

Never really understood the hype about this place. The food is flavorless... the service is never great. Did not like it at all.

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 2
Thanks 1
Love this 3
Oh no 0

2 years ago

Disappointed about beans and rice, they change recipe. No variety of salsa and no tortilla chips with our order

Business owner information

Photo of Olivia R.

Olivia R.

Helpful 1
Thanks 0
Love this 0
Oh no 1

7 years ago

Business owner information

Photo of Jessica B.

Jessica B.

Scott, thank you so much for the kind words!

Helpful 1
Thanks 0
Love this 4
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Gee G.
16
47
15

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Drew B.
2427
1002
9360

8 years ago

Helpful 9
Thanks 0
Love this 8
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 2
Thanks 0
Love this 3
Oh no 0
Photo of Wes W.
61
32
0

5 years ago

Business owner information

Photo of Jessica B.

Jessica B.

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Lily R.
43
8
10

6 years ago

Business owner information

Photo of Jessica B.

Jessica B.

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

why they don't have the salsa bar anymore?they just gotten lay, we need the salsa bar back , please.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Rob G.
8
40
8

7 years ago

Business owner information

Photo of Jessica B.

Jessica B.

Helpful 1
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of D M.
0
21
3

7 years ago

Business owner information

Photo of Jessica B.

Jessica B.

Thank you so much for sharing your wonderful experience with us!

Helpful 0
Thanks 0
Love this 1
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

6 years ago

Business owner information

Photo of Jessica B.

Jessica B.

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - El Pollo Loco

Review Highlights - El Pollo Loco

Very friendly, smiling, and made us feel special, .....so rare in this day and age!

Mentioned in 2 reviews

Read more highlights

You might also consider

Verify this business for free

People searched for Mexican 20,457 times last month within 15 miles of this business.

Verify this business

KFC - Famous bowl

KFC

1.7(50 reviews)
0.9 mi
$

The food is as expected each time - the undeniable taste of KFC chicken and biscuits, Pepsi…read moreproducts to keep us refreshed, and A&W options in case we didn't make a turn to a burger spot but then decided on one when we pulled in. This is the saving grace of this location for me - my food is hot and ready to be eaten each time. Rarely have I had anything from here that was inedible or stale. It is unfortunate that this is the closest location to me. Is this fast food? Yes. Is this a 5 star Michelin restaurant? No. Do I still want food that takes care of what I'm craving and service that is polite and efficient? Yes. I don't know why that's so hard at this location. My recent visit was placed through the app for pick up where we have to go inside to get our order. The doors were locked and the place was not closed. No signage to advise the inside closes at a certain time, no "go through the drive thru" sign. Just me getting moded when I tried to open both doors. If annoyed was a person, it was the person on the intercom when I said I had a pickup order. The outside of the building seems to stay clean but the parking lot is never full when I've been here so that may help. Unsure of inside since I haven't been inside for a while and the doors were locked the last time I was there.

Just give me what I paid for! Not, "the only thing we can do is give you a voucher for what you…read morehave already paid for". Great! I can enjoy my food 4 days later! Thanks....... I guess!

Photos
KFC - Not what I ordered.

Not what I ordered.

KFC - Tuesday special and a KFC bowl

Tuesday special and a KFC bowl

KFC - No utensils stocked!

See all

No utensils stocked!

Pretty Bird

Pretty Bird

3.8(121 reviews)
3.6 mi
$$

Sadly I cannot recommend this place at all. I'm not typically a complainer at all but I have…read moremultiple complaints. I'll start with the food, my nuggets were dry, cold,old and hard as a rock! Could easily chip a tooth. My husbands sandwich was the same. The flavor was good but the chicken breast was about 2 inches thick which apparently makes it hard to cook making the outside really hard. So they should probably use smaller pieces of chicken so it can cook evenly plus it's pretty hard to eat when it's that huge. My husband just didn't eat it actually. I will say the fries were really good. We also ordered the extras for his sandwich "on the side" this was obviously sitting there for several hours because the pickles had turned purple next to the cabbage for so long. So that's how the food itself was. Experience: also not great. You walk in a nobody greets you at all- you are supposed to order on a kiosk thing which was not user friendly at all. We had to start our order over because it would save and it asks you about sauce multiple times and then doesn't seem to save what you picked. Visually: restaurant was dirty and nowhere to sit because all of the tables were dirty. We sat at the table with least amount of crumbs. Price: pretty high for what you are getting. 2 meals and drinks were $30.00- the machine asks for a tip. I did not tip considering I had to be an employee of the restaurant for 10 minutes while I struggled with the ordering machine. I also ordered a side of ranch which turned out to be horse radish sauce so maybe they could think about labeling their sauces so they know what's going on. Employees: there was a very nice girl that swapped my nuggets for me and said goodbye. There were only 3 employees in the entire place on a Saturday night, probably why they had no times to go wipe tables down although eventually the lady did do it. She said the line cook was supposed to throw away those old nuggets and he grabbed the wrong ones. I personally will not be returning but I hope my review can help them make some changes so that their business can survive. My overall experience was not a good impression on any level.

Looking for a quick bite before golf…read more.. Ordered the Chili Garlic Nuggets... next time will get the string beans. They were very good. You can order different levels of heat. I chose the medium but next time I will try hot. Medium was good but I could stand more heat. I liked my meal. The food was brought out to me. Very nice customer service Will try a chicken twitch string beans next time.

Photos
Pretty Bird
Pretty Bird - Yummy sandwich!!!

Yummy sandwich!!!

Pretty Bird - Tender Rolls - sooo yummy !!

See all

Tender Rolls - sooo yummy !!

El Pollo Loco - mexican - Updated May 2026

Loading...
Loading...
Loading...