The polio bowl is good Best bang for your buck Get chips with and then bay the extra for tortillas It is so worth it Didn't have to wait too long The drive thru is also clutch as well Overall great place to go for chicken/mexican food read more

El Pollo Loco - Original Pollo Bowl - Fast Food Near Me - Cudahy, California

I came on April 1st to buy an 8 piece family meal leg and thigh may I remind you when I got home I got a whole chicken with the chickens tail like what the heck is this, the whole chicken looked like they cut it so fast they wanted to leave work early can't yall do the job right can't yall read what it says on the order screen how hard is it to do the right job. I also ordered a chicken bowl and my god they stuffed it with a lot of cilantro at the end like damn yall were in a hurry to finish making the food or what. read more

El Pollo Loco - The whole chicken was a mess they even included a chickens tail, I ordered leg and thigh not mixed or the whole chicken - Fast Food Near Me - Cudahy, California

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What a service!!!! I ordered a chicken quesadilla and was very disappointed. It was basically just a tortilla with a small amount of cheese and only one small piece of chicken inside. For the price, I expected a properly filled quesadilla, not something that looked rushed and barely made. The portion was unacceptable and did not match what is advertised. The service and food quality need serious improvement. read more

El Pollo Loco - I got an empty salsa verde quesadilla, they sold me just the tortilla with a little of cheese and 1 little piece of chicken for $15 !!! - Fast Food Near Me - Cudahy, California

Gross food. Reheated chicken- gas for 2 days. How could they serve that pig slop to people?

SHIT COSTUMER SERVICE ALWAYS SOMETHING IS WRONG MY ORDER ... i asked 3 times to check my order and they didn't do it ... my food was trash I CANT EAT BEANS im allergic how tho stupid people play with costumers life ?? I'm so pissed !! Dry chicken read more

Giving a 1 as i cannot give anything less unfortunately! This place never has chicken which is ironic being in the chicken business!!! Even checking if they have chicken ahead of time, once you arrive regardless of day and time they dont have chicken to serve. Would not recommend you wasting your time here! read more

The last time I went to this particular restaurant, I ordered a chicken burrito among other things and when I got home, the burrito was just full of rice with no chicken in it. I called the restaurant and no one answered the phone. I think people there are just having fun with their co workers and not taking care of the customers the way it should be. Thank you. read more

The employees are super rude and inconsiderate I ordered my food now on a self service device and waited for 30 mins with no one asking what I ordered while everyone after I ordered received their order and one employee was so damn rude asking with an attitude what's my number and rolled his eyes walked away and didn't even say sorry or anything. This location should be shut down immediately or change the staff asap I will never ever recommend coming to this location the best for me is the one in bell gardens! read more

Just because we order on Delivery apps doesn't mean you give us Dry Chicken, Watered down Salsa and old Mac n cheese. Sad i spend over 35$ for terrible food. Drop your prices if you're not going to care. read more

They did it again asked for 12 pieces leg and thighs got 8legs and 4 thighs will not go there again was going through the drive thru did not have time to check my order read more

Last time coming to this place ask for 3 pollo bowls n they just gave me the chicken crumps for all 3 so disappointed. read more

El Pollo Loco - Pollo bowl - Fast Food Near Me - Cudahy, California

I definitely recommend this location, food is good, employees are very helpful especially with the new kiosk and with fast service on my lunch !! read more

Great tostada chicken bowl. Get it every time. Good staff. Good food. Good chicken. Family enjoys every time we get

People here aren't kidding. There really is a 30 minute wait for chicken and they never have tea. Like, All the time! I started a game where I treat myself to ice cream every time they get my order wrong or incomplete. I hate ice cream now. It's dirty and sucks. I'll be back though. Strictly because of geographical convenience. read more

El Pollo Loco - The nozzle blew off on the VW - Fast Food Near Me - Cudahy, California

straight ass little quantity of food ordered the new mango habanero shrimp tostada and it came with only 3! 2 burrito chicken burritos and got straight cheese would give this a straight 0 ratings $44 for shit food!?? read more

Great customer service at this location! Staff were very friendly and attentive. My order tasted fresh off the grill!

First off tables all dirty then customer service bad sucked and manager got mad because i got a burrito with the chicken raw still and chewy i asked for a refund and they said no because i took a bit out of it!! They can keep the money but for sure never again will come here!! I do not recommend it. read more

Dining area, drink station and salsa bar very Clean! Cheerful and attentive staff. Very different experience from other fast food places I've visited recently. Chicken and sides were hot and fresh. Cashier Adolfo was very professional. He was patient while we decided on our sides. He was quick to acknowledge the rest of the waiting customers and assured them he would help them as soon as he'd finished with us. Excellent service from a very well trained employee, will be returning to eat here. Came back to this Pollo Loco after a couple of years. Nice to see it is still clean and staffed with enthusiastic workers. Maria helped us with our order. Same professionalism and service from her as other workers before at this location. It's nice to see workers here care about their job. They take it seriously and keep the seating area clean. Food is hot and salsa bar is fresh. I will be coming back. read more

El Pollo Loco - Clean! - Fast Food Near Me - Cudahy, California

They never have breast and wing ....never ....i don't know why ..and I don like leg and thigh so that's read more

El Pollo Loco - Fast Food Near Me - Cudahy, California

Wow ty Jessica for answering and reading comments. I went back today and gotta say it's been a great improvement. I arrived and hit the app letting them know I was there and they immediately came out. I wasn't expecting such a fast turnaround but I thank you for listening to your loyal customers. read more

El Pollo Loco - Was a little disappointed to find sticker with avocado skin on my Nachos. - Fast Food Near Me - Cudahy, California

On 5/28/21 at approximately 2pm I went through the drive thru to order a double chicken toastada.... first the waiting time was around 15min....I was waiting on the window that long to just get my order wrong. The customer service was bad....guy just told me my total and didn't even say anything else.... a "give us a moment " would of been nice. So I waited.....once I got home I noticed a little bit of chicken! And all beans no RICE! What happened? Super bad service unbelievable! read more

El Pollo Loco - eans no RICE! What happened? Super bad service unbelievable! - Fast Food Near Me - Cudahy, California

This pollo loco is a joke employees have no customer service are rude lazy and have their bitch face on I ordered two drinks a kids meal a burrito and a taco lady gave me one drink I asked where my other one is she said I didn't order it I showed her the receipt she then proceeded to give me a drink that looked like sprite but had no flavor or carbonation I should've thrown it at her face but I was on my way to work never again am I going to get food from there read more

Awesome service and great quality, they have the best chicken and always fresh. i've noticed they all help eachother when needed and always get a greeting as soon as entering the store. Happy to come here and recommend it to every chicken lover in the world :) read more

I ordered a family meal & I was gonna use a coupon so they told me that I had to wait because the chicken was different ,I asked "why is it different aren't they all the same" & the cashier replied with "no it's just different" okaaay so I didn't make it a big deal & I waited for 20 minutes. Brought it back to my house & when I opened it I was missing 2 pieces & the chicken wasn't even cooked right,what was the point of me waiting then. Nasty ass chicken,rude service & this is all I got as a receipt. read more

El Pollo Loco - Fast Food Near Me - Cudahy, California

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Is ok , came in for the first time to this specifically one. Place my older . And waited for 25 minutes for my older , Costumer Servieces 8-10 i give . read more

Super slow, a hour to up to hour and 30 for family meal of 12pc. Super crazy and top it off dude at the cashier was a little d bag lol took like 10 mins to take my order and the next ones up were two women and he took even longer. I mean if your crew and you don't like your job don't do it lol Poor customer service at its best for sure read more

The food quality is amazing, specially their customer service, their employees always create and initiate a conversation and make you feel welcomed. Loved Going There!!! read more

Ugh this place is nasty, and all the workers didn't even acknowledge us, for a long time. Never said hi, give is a minute, nothing. Bathroom should be cleaned read more

El Pollo Loco - No one greeted us.Omg it was nasty . We stood at the counter with 2 other customers, still no one acknowledged us - Fast Food Near Me - Cudahy, California

Disgusting. At my visit to pollo loco it had already started bad. They completely took a long ass time to attend us. When they did they didn't manage to listen to our order. When we got our order not only were we missing the mashed potatoes but they had completely got our order wrong. I said cabbage, no pico, no beans YET that's what they exactly put ! I was enjoying my guacamole until I realized there was a bug, as show on the picture. Absolutely horrible service, disgusting food. They don't deserve an A because who knows what else goes on at that pollo loco. DONT COME HERE, they need there license taken away. If I could rate 0 I would. DONT COME HERE. read more

El Pollo Loco - Disgusting - Fast Food Near Me - Cudahy, California

I'm gonna start this by saying I'm a pretty lenient customer and don't usually leave reviews because I don't want to mess with someone's livelihood. With that being said, I don't get why it's so difficult to fulfill an order to its entirety when someone pays for it. Out of my last 10 orders from this restaurant, I can't remember a single time when they've fulfilled my entire order. Weather it's missing salsa, salad dressing, side orders, or tortillas. I know it may not seem like a lot but if we're taking the time to pay for an order the least I would expect is it to be fulfilled to its entirety. I hope you find this review helpful read more

The only reason i came here to complain is that I couldn't do it on a survey. But this restaurant is shit (and I'm not talking about the food)! Every time I come here I have a problem with my order--as if the line cook is not reading any of the orders or details. I only come here for convenience (on my lunch break) and every time that I do, there's a problem with my order. I am dissatisfied that every time that I want my order to be correct, I have to personally go inside and review my order before taking it. Make your employees get their heads out of their asses, will ya? Thanks. read more

Worse pollo loco! 1. Drive thru is always closed on lunch hours. 2. Customer service is not great. 3. Employees have piercings, when that's a Food safety concern. 4. It took me nearly 20 min to get my order taken. Honestly, management needs to improve their store. read more

Worst service ever!!!!!! Waited 25 min for burnt chicken! Really? Then after I complained about it they said that if I wanted none burned chicken I had to wait another 15 min. AVOID THIS LOCATION IF POSSIBLE!!!! read more

Stopped in here when I saw a sign on their window for $1 taco - taquito. I had to stop in here. The door I open seems to be cranked a little heavy so it seems like I couldn't open the door. I walk right up to the counter, haven't been in an El Pollo Loco for quite some time. I was greeted by the manager with, "Hola, como estas? May I take your order." I asked about the $1 taco and the manager asked me what kind. I was like, you serve only chicken here so just a chicken taco please. He further explained that there is the al carbon or the taquito which is a rolled taco. I wanted the al carbon for sure. I then saw the $1 shake/malt on the menu board. Sounds like a deal but then was pointed out that it's only $1 when you order one of the combos. So I got 1 al carbon and 1 chocolate malt. Waiting for my order and watching this guy waiting for his order. He's like building a model of a house or something with loads of salsa. Covers it with a napkin like no one sees it at all. His order is ready so the one thing he does is grab his order and fills another container with chopped onions. He calls the manager and asks him in Spanish for cilantro since the salsa bar was out. While the manager was taking care of that, it's like he wanted his back turned and quickly grabs a stash of napkins. It just seemed so funny. Well, after the people watching, my order is up. I woof down the taco and try to suck up the malt. It's like it's almost solid but will be good when it softens up. Place was empty by the time I was rolling out of there. Seems like a quick stop for a byte. Salsa bar somehow screams trouble to me so none of that for me. read more

If it was up to me, your business wouldn't even get one star!! This is not the 1st or 2nd but the THIRD times this exact same thing has happened. I ask for a chicken burrito..ONLY CHICKEN AND RICE! What I got in my burrito was only rice. I just don't understand how hard it is to make a simple order. Not only that, I refrained from ordering a Chicken bowl due to the fact that their employees do not know how to follow simple directions. Numerous of times I've ordered a pollo bowl, ONLY CHICKEN AND RICE NO BEANS! apparently who ever is preparing the food does not know how to read. Pollo Loco needs to get it together ! We're limited on time during our lunch and this is the BS we get. Your costumers deserve better!! read more

El Pollo Loco - Ordered a chicken and rice burrito, and all I got was rice! SMH! - Fast Food Near Me - Cudahy, California

I mean come on !!, So I drive through and ordered a 2pc meal breast and wing which is 7 something , about a dollar more then the 2pc leg and thigh , the damn chicken wing is larger then the chicken breast, I mean I just feel like I was totally robbed, is just insane for these guys to think is ok to put in a chicken breast that's the size of a chicken wing. I mean the fact that someone in thins kitchen said "yeah it's ok put it in the tray, " simply means these people need some training . Just feel like I was completely robbed, also I didn't feel like wasting my time and gas to spend another half hour just to finally get a proper a read more

El Pollo Loco - Chicken breast next to chicken wing - Fast Food Near Me - Cudahy, California

This place is straight up wack in all aspects. Customer service sucks, the employees are rude to all customer, and they have no sense of urgency. Food is never ready on time and I'll give you an example. Today I placed an order at 6pm for pickup at 630pm. When I arrived I still had to wait 25 minutes to get my ONLINE ORDER. People there were waiting over 30 minutes for family meals. There's always a big line to order. Employees don't help each other out. There was a new employee asking other employees for help and they were just ignoring the new guy at the register. Very bad service, I wouldn't return. Beware if you decide to place and online or I. Person order ensure you have 30 mins to spare for this fast food restaurant and ensure to take patience for the rude customer service! Before I forget I paid for a side of guacamole and chip and since that wasn't ready and I had already waited over 20 mins for an order that was suppose to be ready at 630p, I just left and lost my money because I had to wait an additional 20 mins just for a small side of guacamole and chips. That's pathetic. read more

Trittia was the most AMAZING, FRIENDLY, Thorough customer service I have received at this location! She was not stingy with the requested salsa or the tortillas! Great job Trittia! You should be employee of the month! read more

This is my first review ever and I hope the owner of the franchise see this at 4:45pm today I went through the Cudahy drive through I was told there was NO chicken for 30 minutes so I decided to order a lunchbox combo also with my moms tostada salad. I got to the window and the guy only had my moms order, my lunchbox combo hadn't been taken! The one taking my order was a girl who was rude and didn't even take my order down. I decided to get my moms salad and I left and went somewhere else for my food. It's not the first time something like this has happened at this location and I am someone who visits pollo loco multiple times in one week after today's experience I am turned off and not wanting to go back. I am not expecting to receive anything but as someone who works in the customer service area I just thought the owner should know. read more

Horrible service! They had me waiting like 15 minutes before the cashier finally decided to acknowledge me. Everyone in line were upset because they were acting like we weren't even there. When I told him I wanted to used a coupon I had on my phone he told me I had to wait 40 minutes. From reading other yelps reviews it seems like it is something they do to discouraged customers with coupons! read more