Hidden little mexican restaurant. Bathroom was clean. Service was a little slow to respond to take our order when we arrived. They dont tell you, but they have a small sign that says they charge 3% extra for using your credit card. My chicken burrito tasted slightly better than good, but nothing I would go out of my way for. My wife's chicken quesadilla had good flavor but it wasn't ebough to fill you up. They BARELY threw in any lettuce. Would I return? No. read more

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It's been a minute since I ve been back. Still solid. For $21 you get a whole chicken that's well marinated and freshly grilled. And the house made salsa is excellent. Take this over El Pollo Loco any day. Save time by calling ahead. read more

El Pollo Amigo - Whole chicken with 3 wings - Mexican Near Me - West Hills, California

I've been coming to El Pollo Amigo for nearly 30 years, and I'll never forget meeting the original owner, Waldo (RIP), at 24 Hour Fitness and trying the Monster Neal burrito for the first time. This place used to feel like a West Hills staple. But lately, it feels like things have changed -- and not in a good way. When I ordered my usual BB meal with two chicken breasts, two rices, and tortillas, it came with just one small salsa cup. Back in the day they used to just give you an extra one no questions asked .... Now when I asked to get one more "Small" salsa, they told me they couldn't do that -- they couldn't give me one for free and they also couldn't even charge me for a small.... the only option was to buy a medium for $2. Why can't I get another small for a fair price ?? Most restaurants let you pour salsa yourself or at least offer a reasonable option for an extra small. I wasn't asking for something free, just fairness and flexibility. Then came the worst part. When I got home and started eating, I found a piece of metal wire -- like a bristle from a grill brush or cleaning tool -- mixed in with my food. It wasn't foil; it was sharp and rigid. I took pictures because it was honestly shocking to find something like that in my meal. Thankfully, I spotted it before swallowing, hopefully there wasn't any more .. but it's very dangerous. After 30 years of loyalty, I never thought I'd write a review like this. Carelessness in the kitchen and poor customer policies are exactly how long-time customers get driven away. I really hope the current owners take this seriously, both for safety and for the sake of keeping this local gem alive. read more

El Pollo Amigo - Mexican Near Me - West Hills, California

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Classic chicken is served here! Moist, rich, and delicious! Forgot about El Pollo Loco and give El Pollo Amigo a try. The sides were fine, we got the beans (3 stars) and the cole slaw (3 1/2 stars), but the chicken is the star here, solid 4 stars. Parking was easy with a lot in front, service was quick and easy, and the food is no frills and classic. Would definitely come back for take-out any day of the week! read more

El Pollo Amigo - The chicken is the star here, moist and delicious - 4 stars! - Mexican Near Me - West Hills, California

The chimichangas were gigantic and truly delicious. We'll be back to try more of the menu!

Amazing service and great food. Reasonably priced and I like that they treat everyone with respect. My boyfriend and I go here regularly and it never disappoints. read more

Waiter with the piercing is SO rude! We have gotten so much food from here, recommend so many people and have done large catering. Was trying to order a 4 piece, all dark meat and was told I can't, fine so I said sell m3 a 4 piece which ever way it comes and a side of 2 piece dark meat which is on the menu for $7.00 extra. She's say, "I can't guarantee that what you will get!" Like what??? Why have it on the menu or just say you are out. The entire time she had an attitude. I don't like their breast because they're always DRY! After coming here for 3 years today was the last. read more

What a rip-off.. $16.50 for 2 pieces of chicken rice and beans ? You've gotta be kidding me... I'll never come back.. read more

El Pollo Amigo - Picking up the goods!!! - Mexican Near Me - West Hills, California

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So unbelievably frustrating. If THEY mess up your order, prepare to lose the battle. I called and asked for a burrito. I called back, 5 minutes later, and asked for extra onions on the burger. They said no, it was already made. Um.... have you ever worked in a restaurant before? I told them to forget the order (LOL). I took my family to a much BETTER restaurant, El Tapatio instead. Don't waste your money here, the customer service is AWFUL. read more

hands-down, best salsa ever delicious chips. Food is great as well. Definitely is different from the update but quality is still great super friendly on the phone quick food. read more

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This review is for the takeout Peruvian pollo a la brasa. It's delicious and well-packed with all the spicy sauces. The service is always quick, and the place is clean. read more

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It has tremendously improved. I think it might be under new management. Food is fresher and orders are accurate.

For choices on this end of the valley it works Give them a shot and see for yourself. When I want something fast and local I'll stop by fersure. For quality choices they have slipped up a bit over the years. But still worth the time and location. 6.5/10 read more

If anyone were to ask me, what would be the only food I can eat for the rest of my life, it will definitely be the chips and salsa from El Pollo Amigo. Salsa is chunky, lightly spicy and full of flavor. Chips are thick and crunchy and I can get a big scoop of salsa. I wrote a 5 star review for El Pollo Amigo seven years ago. Cannot believe I have not been back till now. The only way I remembered was that I recently went to a friends birthday party and she had food catered from El Pollo Amigo. The next week I took my kids there and fond memories came back. Unfortunately I did not take pictures of my delicious food because I was so hungry but Ildid take pictures of the delicious chips and salsa because I ordered extra. I've had their cheese enchiladas, beef tacos, carne asada tacos, carne Asada fries and carne Asada nachos. Great flavor, great portion, very reasonably priced. Friendly staff, all five stars for me and my family. My kids and I went to do this a bi-weekly thing. I said, absolutely!! Just give me my chips and salsa and I'll be happy and I'll chase it down with cheese enchiladas, and carne Asada nachos. read more

El Pollo Amigo - Best chips ever!! Thick and extra crunchy! - Mexican Near Me - West Hills, California

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Excellent hidden hole in the wall restaurant! Everything is great but I love their tostadas . Real fresh shredded cooked chicken.

Best fire grilled chicken in the valley. Been coming here a few times and never disappoints. Prefer this over pollo loco a more clean and homestyle taste. read more

We have been customers of El Pollo Amigo for more than 20 years and keep going back. From the breakfast burritos to the chicken and ribs combo, it's all good. Great casual spot tucked away in the corner of a little strip mall. Hit them up on Taco Tuesday! read more

The best chicken place! Please add chips and salsa as a side for delivery orders. Thank you

Small hole in the wall taco shop with yummy food. I really like their shredded chicken street tacos and usually get them on Tuesdays when they're on special. They are really small and the prices have gone up, but still a good deal and very tasty! They also include a small bag of chips with salsa with your order. It can be hard to get through by phone when they are busy so you're better off just going in to place your order. read more

Consistently delicious and fresh. The amigo does not disappoint. The food is always fresh and delicious utilizing authentic ingredients with that homemade touch of love. read more

Juicy, flavorful chicken, well seasoned sides and the shrimp cocktail was very tasty full of shrimp and perfectly sweet. The drinks were delicious and well balanced in sweetness. The service was sweet, great and fast. read more

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Don't online order here or eat here if theres any chance you'd have a mistake in your order that you'd want to have a reasonable response to, like giving the missing item or a refund... i eventually after a crazy and frustrating experience conversing with the cashier, was able to get a replacement for the missing item from my order because the female cook got involved and made it for me. But the cashier was the definition of unhelpful and would have had me walk away $9 short with no food item if she hadn't gotten involved (thank you to her). Apparently there is absolutely no way to contact an owner or manager too if the employee is being unreasonable. read more

Don't be crazy, check out El Pollo Amigo in West Hills for some delicious homemade food at a pretty good price. Located in a crowded strip mall with limited parking, this chicken friend is ready to serve up some delicious grub at a pretty good price. On this particular visit, I went in for a Carne Asada burrito. A pretty good size for under $12, the burrito was packed full of delicious ingredients and the carne asada was marinated well. I also picked up a medium bag of chips and salsa. Plenty in the medium size for two people, and is a steal at less than $2. The staff are very friendly and welcoming. A few indoor and outdoor seating options, or you can simply grab a go. Definitely one of the tastier Mexican food options in the area. Would return! read more

It's like El Pollo Loco but way way better. They make everything with fresh large chickens roasted to perfection (not those mini ones from EPL). They also have a wide variety of traditional Mexican food which is excellent. read more

The girl at the counter is rude and very disrespectful. She needs a new job! Never going here again. Save your money. Chicken is not that good. Very dry, like the attitude you get when you walk thru the door. Hot tip! Answer your phone. read more

This place has gone down hill since they changed ownership. The chicken is so dry! The 8 piece meal has side so small that you can't share it with a family of 4. The part I can't get over is how dirty it looks now and the dryness of the chicken, the only thing that was worth the drive here. It also smells like bathroom sometimes. read more

I've been going to the spot a little over 20 years. This food is amazing. I'm probably the best Mexican food in the West Valley. Chicken tacos, I'll meat burrito with Carne Asada, shrimp plate, you name it, they got the best. I don't know why it's taken me so long to review this place, sometime good restaurants, and great food you just take for granted. I highly recommend this spot if you're ever in the neighborhood. I live over 30 miles away now but sometimes it's worth the drive. I swung by yesterday because I was in the neighborhood and it was just as good as the last time i ate there a year ago. R.I.P. Waldo. read more

I heard from my roommate that they were now open at 6 AM for breakfast. So I decided to swing by and pick up breakfast burritos for my coworker and I. While it was filling and did the job as far as feeding me, it was VERY bland. Even with sausage and chorizo in it, it had very little flavor. My coworker commented that even the salsa couldn't save it. I'm thinking maybe some onion / bell pepper, a little salt & pepper. On the other hand, the service was awesome! I was warmly greeted as soon as I entered. The clerk was very friendly and conversational as I waited for my order. read more

This place is always prompt and easy to pick up from. The owner is a real nice gentleman and friendly. The grilled chicken, Spanish rice, beans are really good. The grilled chicken with the house salsa is really the tastiest option on the menu. The tortillas were sort of cold and not placed on the grill it seems like. Overall not a bad place for take out. I think they need to also work on the interior to make it more up to date so we can eat there as well. I think they would get a lot more customers if it was modern and up to date in there. read more

I usually come here for their chicken vs. going to El Pollo Loco. It might be more expensive, but the flavor and quality is way better. Plus, I like their salsa and rice more. This time I came for their all meat burrito. I got the asada and at $14, I thought it was a little small for what they were charging. The burritos I get from Zamora's Taco Truck is bigger and heavier. But when I bit into it, wow!!! The meat was so flavorful and juicy. It actually caught me by surprise because I didn't think it could have tasted this good. Definitely will be back. You might want to call in your order, because it took about 10 minutes for it to be ready. read more

El Pollo Amigo is located in the corner of a small strip mall of sorts on the corner of Vanowen and Platt Ave. I'm usually able to snag a spot, but the parking may be tight as there are other businesses like a 7-11 and donut shop here. It's a small joint with several tables. Service is friendly. I usually do takeout here and you can order on Yelp which has a great ordering system. They have some various foods here: charbroiled chicken entrees, Mexican fare (burritos, tacos, tortas etc), salads, burgers and wings, various sides, and some bbq meals. Body Builder Meal - Two charbroiled chicken breasts, served with two small sides, tortillas, and salsa. Definitely enough for two people or two meals and the chicken has a nice flavor with the spice used. I usually go with rice and beans for the sides. I love the rice! It's so good. The beans are good as well but the rice is the better of the two. Love the small kick in the salsa which seems freshly made. Chimichanga Combo: Rolled flour tortilla filled with chicken and cheese, deep-fried and served with rice, beans, salsa, sour cream and guacamole. Chicken Strips- Served with fries and coleslaw. Good size whether for kids or adults! Hungerbuster Burger - Burger with lettuce, tomato, onion and a thousand island spread. Served with fries and coleslaw. A good backyard style burger! Reasonable prices $10+ read more

El Pollo Amigo - Chimichanga Combo - Mexican Near Me - West Hills, California

Over cooked you can see the cook adding oil all over the chicken. I thought this would be a healthy meal. If I wanted fried chicken I would go to the Fried Chicken Place read more

I was looking for BBQ and tried this place but overcooked and they kept adding oil to their chicken. I wanted BBQ chicken not fried. Won't be back going to try the place across the street they have charcoal pit out side read more

Amazing Pollo. Reminds me of 80's El Pollo local (when it used to taste good). Fresh tortillas, amazing salsa, what more can you ask for ‍‍ read more

This was my absolute favorite Mexican place to order take out since 2010 when the original owner owned it. New owners took it over and although it wasn't the same it was still good. Since then, I moved away from this area but every time I come to visit my family I have to order some food from this yummy place. I guess new owners have once again taken over. It's been about 6mo and I was soo very disappointed with my order today. Last time my Bean and Cheese Burrito was $6 bucks, twice the size and came with chips and also no longer whole Pinto Beans just your typical salty refried beans. I understand prices are going up for everyone BUT seriously??? Two Bean and Cheese Burritos at $9 a piece super small, salty typical refried beans and no longer served with chips? Sadly, will no longer patronize a long time favorite. read more

El Pollo Amigo - Mexican Near Me - West Hills, California

This place is a hidden gem! Strip mall chicken joint on the corner of Platt and Vanowen and man oh man once you find it, it's the only place to go. Parking can be a challenge, but there's street parking nearby. Don't think this place is only a chicken joint, while they do chicken and do it well, this place does fish tacos, this place does a VERY decent hamburger, and this place does ribs. Yes RIBS. Great ribs. Get the ribs. They also have fantastic sides, the fries are AH-MAZE-ING. Crispy shoestring fries that are perfectly seasoned. The coleslaw is wonderful. Everything is hot and delicious. Service is friendly and they offer online ordering for pickup or delivery. If you live in West Hills, Calabasas, or Woodland Hills this place must be on your list. read more

I have tried so hard to be fair to this establishment. I was there last week on Monday. Food portions are smaller. Simply, they are super cheap. Ask for extra napkins? They're looking at you like you're crazy. Ask for extra sauce? Either they can't give you any more or they want to charge you. Every other local option gives you unlimited sauce. Simply, go elsewhere. read more

What happened? New ownership has changed the food so much it's dry and bland. The burritos used to be juicy and flavorful. Now they're mostly rice and not much else. Even the great pico de gallo is gone. Bring back the old menu! read more

Love the food. Love the employees. Love their ability to always have speedy turn around time- something so important with hangry kids

KRAFT CHEESE ON CHIPS AND CALL IT NACHOS!!! A true abomination, I tell you! An affront to any place that sells Mexican food! This place usually has great food. But this last visit was a disaster. I usually get the chimichangas, but went for the enchiladas instead. They didn't put sour cream on them. I mean, that's just standard. And then those pinches nachos was the last straw! These people have the gall to have their restaurant name in Spanish and then actually charge people for nachos with KRAFT CHEESE SLICES on top! Really!? Taco Bell has better nacho taste and presentation. Pongansen las pilas. read more

El Pollo Amigo - Nacho abomination - Mexican Near Me - West Hills, California