If I could give zero stars, I would.
My family and another family stopped here after a softball game while traveling through town, and it was one of the worst restaurant experiences we've ever had.
When our waitress brought our drinks, we told her we needed just a few more minutes before ordering. Instead of checking back on us, she sat down at a booth with a coworker and talked for about 10 minutes. Eventually, my husband had to get up and walk over to tell her we were ready to order. She seemed annoyed that we interrupted her conversation and didn't even get up right away to help us.
When she finally came to take our order, my daughter asked for steak tacos. The waitress asked, "Which kind?" We said steak. Again she asked, "What kind?" Confused, I politely asked what she meant, and she finally clarified that she meant flour or hard shell. A little communication would have gone a long way.
Then things got even worse. The family dining with us wanted to order chicken tenders and fries for their 11-year-old daughter because she doesn't eat Mexican food. The waitress asked how old she was, and when her mother said 11, the waitress flatly replied, "Oh no, she can't have that." We assumed she meant the kids' meal and politely asked if she could order an adult portion instead. The answer was still no.
Trying to help, I explained that my daughter is 10 and could order the chicken tenders, and the girls could simply swap meals. The waitress actually told us we couldn't do that either!
So let me get this straight: a CHILD wanted chicken tenders and fries, and this restaurant was willing to lose an entire table's business rather than serve her the food she wanted? Everyone else at the table was ordering Mexican food. We weren't asking for anything unreasonable.
At that point, we decided not to order and asked for our check so we could leave. To top it all off, we were charged for chips and salsa after eating only a few chips each. I've eaten at countless Mexican restaurants and have never been charged for chips and salsa without being informed beforehand.
The entire experience was unbelievable. The waitress was unfriendly, unhelpful, and seemed bothered that we were even there. Customer service was nonexistent, and management should seriously reconsider policies that result in turning away paying customers--especially over something as ridiculous as refusing to serve chicken tenders to an 11-year-old.
They clearly don't need customers or their money. We certainly won't be back. read more
