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    El Paso Gun Exchange

    4.3 (30 reviews)
    ModerateGuns & Ammo
    Open 10:00 am - 5:30 pm
    Updated 1 month ago

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    Amos S.

    I have only been here once. So this review is not going to be the end all be all, and will need updating as time goes on and I frequent the place more. It's a nice looking place. Staff was friendly. They seemed to have a good selection of firearms, however, they also seemed to be kinda on the higher end of price ranges. But perhaps I'm spoiled. Because I buy most of my guns on the Army base. Slightly higher than average prices, very slightly, but being on the base, they have no sales tax, which saves ya quite a bit when buying firearms that are 100s or even 1000s. So why was I here? Welp, since COVID hit, ammo has been on a shortage dang near nation wide. And still, it's nearly impossible to find ammo at the store. You can buy online, but online prices have gone way up, because of the shortage. Well, for whatever reason, I needed some 9mm and .40c ammo like ASAP. I went to 3 different places, and all were sold out. So after that I started googling stores that sell ammo, and called each one. EP GE answered the call, and while they only had steel case 9mm, they still had it. This was for range use anyways, so I wasn't going to be to picky. So I headed out. Had to wait outside for awhile, since COVID they allow very few people in at a time. But after I was summoned in, they were friendly, helpful, gave me the ammo I needed and I was on my way. Once things ease up with this virus, I'd like to go back and see what all firearms they do have besides the ones I saw when I approached the counter. It looked like a nice, fully stocked store. So I'll go back for sure

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    Photo of Mark B.
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    10 months ago

    Great location w knowledgeable staff. If the selection was a bit broader this would be 5 stars.

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    1 year ago

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    4 years ago

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    2 years ago

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    Photo of Jay S.
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    2 years ago

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    Photo of R G.
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    2 years ago

    Great people with a good selection of stuff. I haven't spent a lot here but they have been still super helpful and friendly. Will go back.

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    Photo of Amos S.
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    6 years ago

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    3 years ago

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    6 years ago

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    4 years ago

    Very professional all the employees new exactly what a customer was asking for and seem to have lots of experience with firearms

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    7 years ago

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    7 years ago

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    Photo of Karla V.
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    6 years ago

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    4 years ago

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    8 years ago

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    4 years ago

    These guys have a great selection and honest prices! Most gun shops in EP try to price gouge but not these guys.

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    5 years ago

    Horrible. Took a working firearm in for service and was told it came in missing parts, B.S. !

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    7 years ago

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    9 years ago

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    8 years ago

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    9 years ago

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    7 years ago

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    8 years ago

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    Photo of Freh D.
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    7 years ago

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    6 years ago

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    7 years ago

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    11 years ago

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    10 years ago

    This place has great prices but a kinda small selection. They do offer the Glock blue label program for military and first responders.

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    Photo of Blake K.
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    9 years ago

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    10 years ago

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    Academy Sports + Outdoors

    Academy Sports + Outdoors

    2.9
    (35 reviews)
    10.1 mi
    $$

    Store on South Americas…read more To Corporate Management,I am writing to formally report an unacceptable and discriminatory experience at your El Paso location (201 South Americas Avenue). As a 28-year Navy Veteran and current high school teacher, I was treated like a criminal during a recent online order pickup.I arrived to pick up a shotgun and a pistol that I had already purchased online. I presented my receipt, ticket number, and debit card for verification. The transaction was handled by an elderly employee wearing a black mask. This employee demonstrated severe cognitive difficulties, repeatedly losing his pencil, misplacing my ID, and completely disappearing for 20 minutes. The entire process took over two hours.Despite successfully passing the federal background check, signing all paperwork, and verifying the serial numbers, the employee ultimately refused to release my firearms. His only justification was that I verbally confirmed I bought a shotgun and a pistol--the exact items on my receipt. When I escalated the issue to the store manager, Karla, she blindly sided with the employee's irrational decision instead of correcting the situation.This behavior is completely unacceptable, counterproductive, and disrespectful to law-abiding citizens and veterans. I request an immediate investigation into this store's management, the termination of the employees involved, and a resolution regarding my paid merchandise.

    The great improvement would be to close the store. Have been to this store several times now the…read morelast few years. If you order/pick up in your car, it's great! Inside the store is the horror story. They stand around, while looking at you, and not asking if you need help, or just looking at you. Gun side is not more too bad and you'd be better off just selling guns/ammo/permits. The rest of the store is empty most of time and prices way too high. So I get it

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    Academy Sports + Outdoors
    Academy Sports + Outdoors
    Academy Sports + Outdoors

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    Academy Sports + Outdoors

    Academy Sports + Outdoors

    2.1
    (20 reviews)
    8.3 mi
    $$

    Official Corporate Complaint (Recommended)Use this option to email Academy Sports corporate…read morecustomer service or speak to a regional manager.To Corporate Management,I am writing to formally report an unacceptable and discriminatory experience at your El Paso location (201 South Americas Avenue). As a 28-year Navy Veteran and current high school teacher, I was treated like a criminal during a recent online order pickup.I arrived to pick up a shotgun and a pistol that I had already purchased online. I presented my receipt, ticket number, and debit card for verification. The transaction was handled by an elderly employee wearing a black mask. This employee demonstrated severe cognitive difficulties, repeatedly losing his pencil, misplacing my ID, and completely disappearing for 20 minutes. The entire process took over two hours.Despite successfully passing the federal background check, signing all paperwork, and verifying the serial numbers, the employee ultimately refused to release my firearms. His only justification was that I verbally confirmed I bought a shotgun and a pistol--the exact items on my receipt. When I escalated the issue to the store manager, Karla, she blindly sided with the employee's irrational decision instead of correcting the situation.This behavior is completely unacceptable, counterproductive, and disrespectful to law-abiding citizens and veterans. I request an immediate investigation into this store's management, the termination of the employees involved, and a resolution regarding my paid merchandise.

    I went in to purchase a firearm. Keep in mind, I'm already a gun owner. I waited for an hour, and…read morewhen it was my turn, I asked to see the shotgun selections. Joe, the salesman, sarcastically pointed them out. I was going to purchase a shotgun and had the paperwork ready. Only for Joe to say he felt "uncomfortable selling me the firearm" and that I had to wait 30 days. I understand you can refuse service, but what was the point of having me wait for an hour and go through the whole process? VERY unprofessional

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    Academy Sports + Outdoors
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    El Paso Gun Exchange - guns_and_ammo - Updated July 2026

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