This is a pretty good emergency room to come to if you don't want to wait hours like at others…read more They hardly get any patients coming in! I'm going to say 4.5 overall but round up to 5 stars. They may perhaps be El Paso's best kept secret! It's a good place to bring kids since you don't have to wait that long. I've already come here a couple of times due to having pain, etc. The staff is really kind and professional. They help you into a room within 5 to 10 minutes. It's even like this on weekends! That's pretty impressive if you ask me. I've gone to UMC and it typically takes at least one hour but usually longer to be seen. Forget about going on a weeknight at around 8 pm! You won't get out of there 'til the next morning! Here at Las Palmas, you'll be out within 2 or 3 hours! I sometimes forget they're an ER facility! It sort of reminds me more of an urgent care center due to it not being so crowded. The place is always super clean inside and outside of the rooms. This also includes the restrooms. It's definitely cleaner than other places I've seen. They also seem to have the latest technology here. They can also do ultrasounds, etc. in the comfort of your room! I'll have to take photos whenever I go back. I have zero complaints. Check them out, especially if you don't want to wait hours to be seen.

They would've let me die because back in March of 2021 I didn't have health insurance and I didn't…read morelive in that state because I am a long haul truck driver and I got sick quickly and was on my way back to the state where I live to drop a load off and to be treated. My symptoms got very bad by the time we were coming to El Paso so my co-driver stop and dropped the trailer at Loves and he took me to this hospital and 2 nurses had to help get me off the truck. When they got me situated in the ER then the registration guy came in and told me that I had to pay $250 in order to be seen by a doctor and to have the CT scan done. So I told him here's my bank card take what is needed for the doctor to see me because my kidneys were failing. I was admitted as an inpatient then I asked the nurse am I in Mexico or USA because they didn't serve healthy food they feed me a one slice bologna sandwich 3x a day. Again I asked are you sure this hospital not in Mexico. Then to be released from the hospital I had to pay cash or they wouldn't release me because the financial lady came back up and said we tried to withdraw the money and it declined so I had to call my boss to see if they had transferred the money into my account and she said oh I'll go to the bank right now bcuz where I'm from there's a 2 hour difference. So it got paid and I was released late that evening. That's when I learned that every state is different and the state of Texas will let you die they will refuse you if you have NO INSURANCE. Which after 4 years ladies in my Ostomy group chat told me I should've sued this hospital because I was in Renal Failure and if I hadn't had the money they would've let me die. My daughter is a nurse here in Washington state and she said mom here at the hospital we can't turn anyone away we treat everyone the same insurance or no insurance. If you don't have insurance beware they will make you pay upfront because it happened to me. THIS IS HOW MEXICO RUNS THERE HOSPITALS AND DOCTORS OFFICE.. Patients have to pay upfront to see a doctor and also for treatment or hospital stay...Also patients family has to provide the patient with 3 meals a day... In Washington state there's a law and a sign as you enter the hospital stating that if you have insurance or no insurance medical treatment can not be refused... This hospital I give a rate of 1

I have been here half a dozen times since it's usually an emergency (not for me). Each time there…read morehasn't been any serious problems dealing with the staff, nurses, nurse practices, or doctor. I recommend visiting if needed. Sometimes medical care is needed to diagnose a problem.

Dr. John Short is an Amazing Doctor! He is extremely knowledgeable, kind and attentive.read more

Terrible! Listed to close at 9, walked in 7:45, doors unlocked, walking in with my sons EVIDENT…read morebloddy head only to hear, "we took our last patient" with a stupid smirk while walking away

My dad died after being treated at Providence Sierra, and I will never forget how everything…read moreunfolded. After being transferred from Grants, NM, to Las Cruces, NM, and then to El Paso, we were told they would better manage his condition. He had a serious mass in his throat that was a huge issue, and he was struggling, but he was still fighting. The night he arrived, I was informed that he became very irate and agitated and that the staff told me that they were going to be releasing my father, against the doctor's recommendations. After calling two security guards and then strapping my father to his hospital bed, they decided to administer medication to calm him. I was later told that shortly afterward, his heart stopped, CPR was performed, and he was intubated, despite the fact that he had a DNR in place!!!!!! I can't for the life of me, EVEN BEGIN to wrap my head around how he went from being so full of life, causing so much chaos, to being put on life support not even 8 hours after arriving at this hospital!!! (WHO WAS MORE EQUIPPED TO HANDLE HIS CONDITION!!!!) As his daughter, trying to understand the sequence of events and the decisions made has been incredibly difficult. We have not yet received a clear, detailed explanation of what occurred in his final hours. Losing a parent is devastating. Not having clear communication or a full understanding of what happened makes it even harder. I am currently requesting his full medical records in hopes of getting answers. I encourage other families to stay involved, ask questions, and advocate for their loved ones' care and wishes. Furthermore, I ONLY GAVE THEM 1 STAR BECAUSE IT WOULDN'T LET ME NOT GIVE THEM ANY!!!!

I was admitted cardiac bypass surgery, and received very good post surgery care. However, in the…read morerecovery room a hospital employee caused a tear in my urinary tract trying to install a urinary catheter, contributing to contracting a urinary tract infection. I had to be re-admitted to clear up the infection. Additionally, the food was very bad. As a result, I will not go back for any future care at the Sierra Campus.

Extremely knowledgeable, attentive, compassionate alongside an immensely helpful staff,…read moreI found a Doctor who changed my life forever, As I suffered from an undiagnosed disease, Dr. Nichols was able to solve that mystery for me and help me get back to living a normal life, My experience has been nothing short of a blessing with him and his staff, And for that I'm forever grateful, I went from spending weekends in and out of the emergency room, Weekly procedures from 5 different "specialists", And an amount of blood work that is sickening for anyone, Now I enjoy weekends with my family in a state of health I once believed impossible, I can't speak for all, But I'll refer any one and every one to Dr.Nichols and his amazing staff

Dr. Nichols it's an AMAZING Doctor. He is very accurate, He listen and understand the problem. He…read moretake his time to explain the problem and gives you the solution and his best recommendations. His staff are very kind and professional people. They always answer my questions and help me on what I need. I rather coming here 100% than an urgent care location. I definitely recommend his office.

Since I moved to this pediatrician it has always been a great experience. Never have to wait for…read morehours and hours like other offices. Dr. Nassar and staff are very professional, and caring.

If I could rate this doctor nothing I would. Called the emergency help line because he has seen my…read moreson in the past and the guy was extremely rude and said he couldnt help me. Even seemed like he had a smirk on his face. Absolutely disgusted with humanity these days. After I said he had seen another pediatrician, he immediately cut me off and wouldn't even hear me out. I wouldn't bother with this doctor and find another genuinely helpful pediatrician in the area. I regret even wasting my time thinking he would be of help.

I was waiting for 2 hrs and the doctor never saw me. it was only me and another person…read more I will never return.

Had an appointment in May 2024 to have my meds refilled the same meds I have been getting for 10…read moreyears. Now over a month later they still have not called them in to my pharmacy PATHETIC SERVICE. I have been happy with Mr. Larsen but they need to re-evaluate the staff. I'll be finding a new health care provider!

I have to say . The billing department , The office so called manager .. MADE ME CRY . I huge mixup…read morewith my co - pays ( in which I'm supposed to to be "0". ) It was the insurance mistake .But they all told Too bad .. I have to pay . and I cannot get my blood clot results until I do . my insurance is working on fixing this headache . The OFFICE manager said . If you think you are going to die . go to the emergency room. because It's not our problem . your insurance made the mistake .. JUST PAY .. and do not show up for your results .. .. Pat W.. was even worse .. The eastside never treated me bad .. BUT THE WESTSIDE OFFICE, and Narcissist Office manager .. Wow .

From the owner: As a board certified vascular specialist, Dr. Emmanuel Anekwe and his staff are exceptionally…read moretrained to get you to help you need in treating your varicose veins in El Paso, TX and Las Cruces, NM. We strive for excellence in patient care from the very start of your relationship with us. Our goal in treating your venous disease is to restore the function in your legs to get you back to living an active life. Visit our 3 locations: All the vascular services you need. Three convenient locations. Arteries & Veins has the region's most comprehensive vascular services available.

Dr Robertson is the BEST!! I just had surgery on 2 trigger fingers on my right dominant hand. I am…read more77 years old and didn't want to spend the rest of my life with a crippled hand. I am 1 week post op and my hand is already 100% better. The surgery went quickly and the recovery has been easy. So glad to have her to take care of me. Highly recommend her and her wonderful staff to take such good care of me

In October 2022, my son, who was 13 years old at the time, had a freak accident and slit 3 of his…read morefingers on his left hand. I took him to the Emergency Room right away. The ER doctor took a video of my sons hand and sent it to an Ortho doctor, Dr. Kathleen Robertson. She told the ER doctor that my son needed surgery immediately due to the severity of the cut and him being unable to move his fingers. She said to have him transported to the hospital and she would do the surgery when he arrived. I didn't have time to research an orthopedic surgeon and I was so scared that whoever did the surgery would mess something up and my son wouldn't have function in his hand. My son is an ice hockey goalie so having use of his hand is crucial. When we arrived at the hospital and met Dr. Robertson she was this amazing person. So down to earth and comforting. Before she took my son to surgery she said she wanted to say a prayer together. Dr. Robertson, my son, myself, 2 nurses and the anesthesiologist all held hands while she said a prayer. I had this feeling come over me, both more anxious but comfort at the same time. My son was truly blessed to have Dr. Robertson as his surgeon. She saved his hand. He has full range of motion and is able to do everything again that he could before the accident. Had she not have responded so quick to the ER doctor my son more than likely would not have had such an amazing outcome. During all of my sons follow-up appointments she never rushed us. She always explained everything completely, just like before and after his surgery, and she answered all the questions we had, as well as encouraged my son by being so optomistic. She spoke with him since he was the patient but would also speak with me, his mom. Most surgeons just want to do a surgery and move on but Dr. Robertson is not one of those. Besides being an amazing surgeon she is an amazing person. She is compassionate and truly cares about what she does and her patients. She always made my son feel like he mattered. Even though he was 13 (10 days after surgery he turned 14) she spoke to him professionally but used terminology he would understand. And she thoroughly explained what she was telling him. She always greeted my son, as well as myself. After the surgery, she also acknowledged and greeted my mom who was waiting with me during the surgery. When my son had follow-up appointments she asked how we were doing, including my mom. She remembers everything that occured in previous appointments. When my son was going through Occupational Therapy, she was constantly in touch with Noah, my sons OT. She stayed on top of his treatment and progress. She is truly one in a million. My son, as well as myself, adore her and will forever be grateful to her. She was in El Paso when she treated my son but she is now the hand surgeon at Mountain View Regional Hospital in Las Cruces, NM. If you need a hand surgeon look no further! You have found her!