Avoid this company. God forbid you try to get a hold of them. You cant talk to any supervisor on the phone. You have to email them and they don't respond in a timely manner at all. From the minute I got to our camp site in this RV, it was a complete nightmare. The bathroom sink and toilet were leaking, the slide-out didn't work until a tech had to show up, the fridge wasn't cooling, and the window handles were literally falling off. Day two, I wasted over seven hours driving to El Monte for repairs -- ruining my family's plans for the second time. Day three, we came back to no power at all. Everything in the fridge -- over $300 worth of food and meat -- was spoiled and trashed.
This RV should've never been rented out in that condition. It ruined my daughter's 9th birthday -- we spent her actual birthday stuck at a service center instead of celebrating. My entire "vacation" was spent on the phone with customer service, sending pictures and begging for help. I drove over 200 miles trying to fix your broken RV. That's not my job -- that's yours.
You handed me a defective, unsafe RV and didn't take responsibility for it. Since getting home, I've tried reaching someone, but all I've received is one automated email. That's pathetic customer service.
I'm asking a full refund and reimbursement for the spoiled food. Your RV and your customer service completely failed my family. You ruined our trip, my daughter's birthday, and any trust I had in your company. This was the worst experience my family ever had, as a father and husband I am ashamed to put my family thru this and I expect it to be made right -- immediately. read more