We used this service over the summer for a family reunion and I'll tell you,"never again"!For one,they say they clean the vehicles and they charge a cleaning fee,which I was OK with BUT whoever does their cleaning does a POOR job!They obviously just do a quick "wipe down" because these Rv's are filthy.We rented the class "c" and I was sleeeping on the bed over head and I sleep "belly down" and I could just smell the dirt and filth on the matrress(my sheet did not cover the matrress fully)Two-they said "they take care of the "dumping" not to worry about that".B.S.! as I was driving the RV to our destination we could just smell the ODOR coming from the holding tank as it was being "sloshed"around by the movement.A clear sign they did not dump the tank from the previous renters and they did not have chemicals in.Absolutely discusting!We made an agreement that we would not use the bathroom in the RV-we would use the facilities in the park-A slight pain especially at night because of the distance and trying to avoid the "skunks"(yea,never again at that place)On top of all that,Randy never really did a "complete"walk-thru,was not very informative,talked very fast and was what appeared to be in a hurry to get this thing rented and get you gone!A nice enough guy but just not professional.Three-the RV was a rattle trap! Could use a complete "maintenance walk-thru" to include shampooing of the carpet and paddings and matresses and a full bottle of "pinesol".
I feel bad because I recommended "Bates" to other family members and found that their experience was "just as bad"! We've never rented an RV before and out of curiousity asked the "older" guy when we would get our deposit back?I detected a "serious attitude" with his answer as my dad did and he was not happy with that "old guy"to put it nicely.........They don't belong in business! I've been here in the "high desert" for almost 50 years and know alot of people here.I will not recommend BATES to anyone! read more