I haven't written many reviews lately, but after trying this new local restaurant, I felt compelled. In a word, the entire experience was terrible, and I won't be going back. I went with my husband and our two sons (15 & 13 years old).
Thoughts:
ATMOSPHERE- It looks like a nice place from the outside. When walking in, the bar is on the left and all the tables (maybe 16 total?) are all on the right. I thought the set-up was awkward, because the tables are set up like a cafeteria (no dividers, just an open area with lots of high top tables). The lights were bright and everyone looked at my family when we walked in. It wasn't awful, just awkward. The bar area looked nice, though, and they have a full bar including Michigan beers on tap.
SERVICE- If not for the service, I would probably give El Maguey 3 stars. Firstly, nobody greeted us when we entered. I waited at the hostess stand for about five minutes. I was being patient , knowing it was new and I used to be a server as well as a hostess, so I know that it can be busy at times. The phone rang and the hostess came over, took the phone, didn't say a word to me, and walked away. A couple of minutes later, she came back and wrote our name on a list. My family sat on a bench that runs along the window for about 20 minutes while we waited.
We were finally sat, and then found menus ourselves. A family was sat behind us a couple of minutes later, and they had drinks and chips before we ever saw our server. She did apologize for the wait (15 minutes), and I was still trying to be understanding (even though we were starving!). She took drink orders, and brought us our drinks (no straws, we had to ask later). About 10 minutes later, she took our order. I ordered a large guacamole with chips as an appetizer ($7) for the table, and when she eventually brought it out out, there was only about 1-1/2 ounces of chips (for my family of four). We inhaled them, but there was still a lot of guacamole left--it took another 10 minutes to find our server and ask for more (then 10 more minutes until she brought them).
About 40 minutes after we'd ordered, we got our food. The restaurant was full, but not super busy and our server did not seem rushed. There were several servers and a host, so I had no idea why the service was so slow). It seemed like nobody knew what to do or how to run things. They need a manager out on the floor.
We didn't see our server again until we were finished eating. As I said, I am very understanding when it comes to service, and I don't expect perfect service--but it was SO BAD that I felt compelled to review.
FOOD- The food was okay, but definitely not worth the price, which I'll write about later. The guacamole appetizer was very bland (the whole family said it had no flavor) so I just added some table salt and stirred it in, and it was much better. It is made from scratch though, and the chips are made on site, which is always a good sign. My younger son and I ordered flautas, my older son got chimichangas, and my husband got the Cali burrito. We each ordered a side of beans and rice ($3 extra per side).
The flautas were pretty good, although small (I ordered three). My son liked them too. You could barely see any sour cream or guacamole on them, however, so I would ask for extra when ordering. My husband loved his Cali burrito. My son hated his chimichangas, and after tasting it, I agreed it wasn't very good. None of us cared for the rice, which was clearly convection rice and undercooked to the point where it was slightly crunchy inside. Flavor was mild. We thought the beans were just okay--your typical retried beans at most Mexican restaurants.
Prices- I couldn't get over the prices, though, when we got the bill. For a beer, water, two Cokes, side of guacamole, and our dinners, plus 15% tip (I NEVER tip less than 20%, but this service was that bad) the total was $80! That's a LOT for a family of four. I felt sick about spending so much on so-so food and bad service. (My son didn't even eat his chimichangas or sides--he's not a picky eater, but he didn't like any of it).
OVERALL- The slowest service imaginable, despite it not being very busy and having enough servers (we were there for two hours). Decent food. Very expensive for the experience. Not worth the time or money. I'm bummed, because I love Mexican food and this is just a couple of miles from home! If you're looking for good Mexican, try Amigos in Woodhaven, Angelina's in Wyandotte, or El Camino in Toledo. I would skip El Maguey. read more