Grubhub delivered my order with a dish missing. I ordered two carnitas nachos and only received one. We called Grubhub and driver said it was an issue with the restaurant. We called El Jinete spoke with someone and said we were on the way to pick up the missing dish. When I arrive, no one remembers the phone conversation with my husband. I show them a picture of the grubhub order. The man behind the counter tells me, that I need a receipt next time or he is not giving me free food. I call my husband and he sent me the receipt for 2 carnitas nachos along with the other dishes subtotaling $44.58 before taxes and other fees. I show this to the man behind the counter and he says well we did not get the money. I said "well I paid for it." I told him the problem is with Grubhub. He told me that they have bills and can't afford to give food way and pointed at envelopes on the wall behind the register. He showed me the receipt on their end shows one carnitas nachos. Which proves that I was right. The issue is with Grubhub and not me. So I guess me paying for food and getting nothing in return sounded like a better economical choice for his business and not for a customer of many years and that patronizes the business frequently. This business matter should have been resolved with Grubhub not with your paying customer. I have spent literally thousands of dollars at this business over the years and to have my integrity over a $10 meal or question if I could afford to pay is insulting to say the least. I drove in the rain to pick up the missing dish, after paying over $70 including delivery , service fees and tip for the driver. I finally offered to pay for the meal and to take the issue up with Grubhub, since I have always received exceptional service in the past, and then he refused to take the payment, after embarrassing me and suggesting in front of other patrons, that I was trying get free food or take money from what is obviously a thriving business. I got home with my carnitas nachos and needless to say, I received nacho chips with grease, pork, and peppers and onions without any sauce or queso. I have never had a bad dish until today. The dish looked nothing like the same dish that was delivered earlier today or in the past. I always brag on your service and food. Never again! Shame on you! The audacity to treat a paying customer with a receipt, that paid almost $25 to have the order delivered to their door would get in their car and drive several miles for a $10 meal is absurd and has some underlying stereotypical assumption that I could not pay the $10. Yes, racial undertones! I will never give this place my money again! read more