The Manager Sprayed My Girlfriend With a Water Hose!
Yes, you read this headline correctly...
Let me also start this by saying that for the past two years, this was our favorite Mexican Grill, and we never had a single issue until now.
Last night, our group of 4 visited El Jarrito Mexican Grill around 9:25 pm to get some dinner before the restaurant closed. We arrived and were delighted when the waiter told us the kitchen would be open until 10:30 pm.
We ordered some drinks and they were awesome.
Next, we ordered food. We got a fajitas' bravas (30$ plate of chicken, steak, and shrimp fajitas), fish tacos, a chicken fajita plate, and one chicken fajita plate with added shrimp.
The waiter asked us if we wanted to make the fajitas spicy, and my friends said yes, they would like spicy fajitas.
We were confused when our food came out, as they brought us a giant plate of green chilies that we did not order. The waiter did not tell us that he would be bringing us 7$ worth of green chilies on the side; he only asked us if we wanted spicy fajitas.
We ate our food and asked to get the ticket. We were stunned because on the ticket, they upgraded the chicken fajitas with shrimp to the fajita bravas, which is a dish that has steak and is more expensive, also added a Coke, which no one ordered for an extra 4$, and also the 7$ of green chilies we didn't order. The whole ticket came out to around 156$
We asked to talk to the manager about the item discrepancies and were told no manager was available and that they were gone for the night. We also asked to redeem our military discount, which they said they would not honor because the manager was gone for the night.
Frustrated, we claimed that this was not acceptable to add items we didn't order to our ticket and asked to have them removed. They removed the Coke but refused to remove or rectify the upgraded fajita plate or the green chilies we didn't order.
We asked another worker in the area, and she informed us that our waiter was the manager, and he was trying to close the restaurant for the night.
Once this deception was realized, we informed the waiter that we would not be leaving a tip because this is bad business, upcharging and lying to customers, and making excuses to honor discounts.
We paid the 156$ ticket and stepped outside to gather our things and chat before we headed out for the night.
The Manager then came outside, furiously started throwing our plates and glasses as he was bussing the table. We were casually talking on the side when he came over, grabbed a water hose, and started spraying it in our general direction. We, of course, started to move out of the area. Unfortunately, my girlfriend was not so lucky and got her feet and shorts soaked by the manager, who was furiously spraying water so he could bully us into leaving faster. My girlfriend asked, "Why are you being so rude? Look what you did to my shorts?!" He simply replied, "Okay, have a great night, thanks for coming."
This behavior is unacceptable. It's one thing to scam customers with prices and lie to customers about discounts, but it's completely another to physically assault customers with a water hose. We will not be returning to this location, and we are taking steps to have this matter investigated and handled accordingly. read more