Once again they saved the day! Hubs and I are doing a major remodel and we had to fire our GC…read moremidway through. We had a shell of a master bathroom that needed all the things...cabinets, toilet, tile, paint, countertops...all of it. When it came time for countertops I hoped that Imperial Stone was still around and was so happy to find out that they were! Same easy going gents Tony and Sammy who are amazing to work with. Met with them, and it took 5 minutes for me to pick out a slab. White Quartz and an AMAZING price. Also got the same on my shower curbs and bench. Looks amazingly beautiful. Thanks again Sammy and Tony!!

Sam, Tony and staff were fabulous to work with. Superior customer service, all of our questions…read moreanswered promptly, and great pricing to boot. Upfront and honest. Install was quick and super smooth. Our new quartz countertops look absolutely beautiful! Thank you Imperial Stone!

Faustino Viveros and Elite Countertops & Stone are Awesome!! We were in a bind and thankfully we…read morefound these guys!! Greatest customer service ever!! Fredrico and his apprentice were fabulous on the installation! Faustino went above and beyond to get us taken care of! We give them a 10 Star rating!! Please call these guys if you ever need anything! They serve all of WNC!

Great experience from the beginning to the end!! Faustino was very friendly, knowledgeable and…read moreprompt. He came out to measure right away, gave me the best price straight out and even was able to assist in finding me the perfect quartz to fit exactly what I wanted. Installation was super smooth, everything done to perfection. I couldn't be happier!! Faustino even came out to be sure everything was completed and that I was satisfied! Thank you for being an honest and reliable company!!

Robb and Krissy were wonderful to work with. They remodeled our master bathroom and I still can't…read moreget over how beautiful the new version is, one year later. Robb really kept everything on track, kept an eye on costs, and kept us fully informed and involved each step of the way. We would definitely work with them again.

The owners are Charlotte's own version of Joanne and Chip Gaines! Though I didn't have a wild…read morebudget to spend on an entire kitchen renovation, they treated me as if I did. I wanted to upgrade a hideous backsplash in a Foreclosure home that I have purchased. They listen, but they don't hesitate to offer insightful feedback from their years in the industry. Additionally, the area didn't end up being level and they took the time to make necessary adjustments and educating me on how the additional steps UNDER the project will preserve it for many many years into the future. My white subway tiles with the perfect gray have made this space so light and beautiful! Thanks Laying it Down!! Now for the Master Bath!!

I needed a quick fix to my quartz countertop and Timeless Countertops responded quickly and price…read morewas very reasonable compared to other companies I inquired. I highly recommend them for any countertop needs.

Great company to work with. Very responsive, fairly priced, and they do great work. From the…read moreinitial appointment until the final clean up we were very satisfied. Would definitely refer them to family and friends.

Neil was great! He fixed a chip in our quartz countertop. Couldn't tell where the chip had been. I…read morehad two other estimates, and his price was less than half. Definitely recommend.

From the owner: With nearly 30 years in the countertop industry. Weather, it's granite, quartz, acrylic solid…read moresurface, or laminate. We have the training and experience to see to all of your repair, refinishing, sealing, and restoration needs. We at RockSolid Granite Repair believe it's much more environmentally friendly and cost-effective to repair and refinish rather than replace. Give us a call today.

We spent over $5,000 replacing counter tops in three rooms in a house we were selling. The…read moreinstallers were responsible for reinstalling the faucet in the powder room which was an extra fee. They installed the faucet incorrectly and the drawer would not close because it hit the drain pipe. Which was never an issue in the thirty years we lived in the house. Notified Fireplace & Granite immediately and sent photos and then a video they requested because they were too busy to come see the issue. Days went by with no response. We ended up hiring a plumber to adjust the faucet drain pipe. Our salesman (Travis) instructed us to pay the bill and said they would send a check to cover the repairs. Then nothing but excuses when we asked about the refund. "Only the owner can sign checks and he's on vacation. He will send a check when he get's back in town." Months later and still and no reimbursement. Now they don't bother replying to inquiries. Buyer beware.

We had a wonderful experience with FPG. VERY PROFESSIONAL! Our kitchen was transformed and looks…read moreremarkable!

Vitaliy and Josef were a pleasure to work with on replacing our old counter tops with high quality…read morequartz for the best price around. Their attention to detail and ability to get the job done quickly really stands out from the competition. We'll be recommending them to all our friends in the area. Check out our before and after photos!

From the owner: Charlotte’s premier custom counters fabricators read more

If you want to load here, it is better to refuse, because you can lose a lot of time. I was loaded…read morefor about 11 hours

Very helpful and nice designer Angela. They take awhile responding but that is because of all the…read moreCOVID restrictions. I was all set to have a granite remnant installed with tile backsplash. They want half upfront, 25% at template, Remaining 25% at install..........ok, hesitated a bit because they wouldn't put a time limit in contract. so, technically they could keep 50-75% ad infinitum without doing a thing....."trust us", well ok, because I did trust Angela. But then the kicker. The contract stated ALL STONE SOLD "AS IS'. Angela said well, that is because it is outside and something could happen to it. Right, so they would install scratched or chipped or unfinished or dropped piece and too bad, so sad for me. I did not sign it.

Amazing Experience! Everything went smoothly. If we had questions Francisco would say "We'll take…read morecare of that", or "we can do that" and they certainly did at an excellent price. Can't say enough about their professionalism, work ethic, and care for our property. They are a small business and it may take a few hours for them to respond but don't let that bother you. These guys are PRO !!! If you don't get a quote from them you're probably paying too much.

Excellent service with communication and home visit to take measurements. Francisco had suggestions…read moreand ideas that we could discuss and make decisions based on. He arrived with his installers and the job was complete in 3 hours. We were very pleased with our kitchen countertops!

Word of caution before choosing this granite/marble company…read more We researched several companies in the area to find the specific color and slab we wanted for our replacement countertop. Our initial experience with the northern New Hanover County location was mixed. While we found the perfect color match, the customer service from Emily was disappointing. Despite that, we moved forward with the purchase because the slab met our needs. One positive aspect was the quick transition from purchase to installation scheduling. The installers were professional and courteous, but during the installation, the lead installer informed us that the slab had been dropped off balance, breaking a piece of our wall tile. He apologized and told us to contact the office to arrange a repair once we found a replacement tile. After several attempts to work with Emily, who claimed it wasn't covered due to fine print in the contract, we reached out to Constantine (the owner) directly via text. He instructed us to locate the tile and assured us they would send someone to fix it once it arrived. We informed him on March 29, 2024, that we had found the replacement tile, and he replied, "Thank you, please keep me posted." After receiving the tile, we sent follow-up messages on May 4, June 2, July 22, and finally on August 22, 2024--yet, we have never heard back from Constantine or the company. It's unfortunate that they didn't honor their commitment to resolve the issue.

I went to East Coast granite in Indian trail on 1/29/25. I went early to make sure that all would…read morego well. I need them to come out and measure on March 3rd. Even though it was over a month away, Dawn would not promise that they could schedule it on March 3rd. She was rather cold and rushed threw showing me the granite available until I said I would put down a deposit. Then she was nice. Once March came, I told them they can come out anytime before 6pm but I need to leave at 6pm to go to work. So of coarse he showed up at 5:50pm and took 30 minutes to measure and argued that he thought it should look a different way. I ran out of time and so he had to go. He struggled with understanding english. I called the next day and told them to send someone that can measure correctly and they said a manager would come out. Another week went by and no one showed or called. I called and left messages several times but heard nothing. Finally, I got threw and a man named Mitched apologized that he lost my paperwork. I told them to forget it, just give me my money back. I didn't receive my money back for a few weeks after having to get my credit card company to dispute it. Plus they kept $200. I just relocated here from Cary, NC. I have been remodeling homes for 30 years and have never had issues with my granite guy in Cary. After this I went to Francisco Alegre. He came and measured my counter the next day and took 5 minutes without any arguments. He sent me to Easy Stone to pick out my granite. They had a much larger selection and less expensive. It was installed 3 days later. I am very happy with his work and will continue all my business with him. Sorry for the long review but reviews are all we have these days to protect us from crappy customer service.