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    El Hardstone Granite

    1.0 (1 review)
    Open 8:00 am - 5:00 pm

    Services - El Hardstone Granite

    Countertop installation

    Countertop refinishing

    Countertop removal

    2 More Services

    Countertop repair

    Countertop resurfacing

    El Hardstone Granite Photos

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    1 year ago

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    East Coast Granite of Charlotte

    East Coast Granite of Charlotte

    (9 reviews)

    Word of caution before choosing this granite/marble company…read more We researched several companies in the area to find the specific color and slab we wanted for our replacement countertop. Our initial experience with the northern New Hanover County location was mixed. While we found the perfect color match, the customer service from Emily was disappointing. Despite that, we moved forward with the purchase because the slab met our needs. One positive aspect was the quick transition from purchase to installation scheduling. The installers were professional and courteous, but during the installation, the lead installer informed us that the slab had been dropped off balance, breaking a piece of our wall tile. He apologized and told us to contact the office to arrange a repair once we found a replacement tile. After several attempts to work with Emily, who claimed it wasn't covered due to fine print in the contract, we reached out to Constantine (the owner) directly via text. He instructed us to locate the tile and assured us they would send someone to fix it once it arrived. We informed him on March 29, 2024, that we had found the replacement tile, and he replied, "Thank you, please keep me posted." After receiving the tile, we sent follow-up messages on May 4, June 2, July 22, and finally on August 22, 2024--yet, we have never heard back from Constantine or the company. It's unfortunate that they didn't honor their commitment to resolve the issue.

    I went to East Coast granite in Indian trail on 1/29/25. I went early to make sure that all would…read morego well. I need them to come out and measure on March 3rd. Even though it was over a month away, Dawn would not promise that they could schedule it on March 3rd. She was rather cold and rushed threw showing me the granite available until I said I would put down a deposit. Then she was nice. Once March came, I told them they can come out anytime before 6pm but I need to leave at 6pm to go to work. So of coarse he showed up at 5:50pm and took 30 minutes to measure and argued that he thought it should look a different way. I ran out of time and so he had to go. He struggled with understanding english. I called the next day and told them to send someone that can measure correctly and they said a manager would come out. Another week went by and no one showed or called. I called and left messages several times but heard nothing. Finally, I got threw and a man named Mitched apologized that he lost my paperwork. I told them to forget it, just give me my money back. I didn't receive my money back for a few weeks after having to get my credit card company to dispute it. Plus they kept $200. I just relocated here from Cary, NC. I have been remodeling homes for 30 years and have never had issues with my granite guy in Cary. After this I went to Francisco Alegre. He came and measured my counter the next day and took 5 minutes without any arguments. He sent me to Easy Stone to pick out my granite. They had a much larger selection and less expensive. It was installed 3 days later. I am very happy with his work and will continue all my business with him. Sorry for the long review but reviews are all we have these days to protect us from crappy customer service.

    El Hardstone Granite - countertopinstall - Updated May 2026

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