We spent over $5,000 replacing counter tops in three rooms in a house we were selling. The…read moreinstallers were responsible for reinstalling the faucet in the powder room which was an extra fee. They installed the faucet incorrectly and the drawer would not close because it hit the drain pipe. Which was never an issue in the thirty years we lived in the house. Notified Fireplace & Granite immediately and sent photos and then a video they requested because they were too busy to come see the issue. Days went by with no response. We ended up hiring a plumber to adjust the faucet drain pipe. Our salesman (Travis) instructed us to pay the bill and said they would send a check to cover the repairs. Then nothing but excuses when we asked about the refund. "Only the owner can sign checks and he's on vacation. He will send a check when he get's back in town." Months later and still and no reimbursement. Now they don't bother replying to inquiries. Buyer beware.

We had a wonderful experience with FPG. VERY PROFESSIONAL! Our kitchen was transformed and looks…read moreremarkable!

Amazing Experience! Everything went smoothly. If we had questions Francisco would say "We'll take…read morecare of that", or "we can do that" and they certainly did at an excellent price. Can't say enough about their professionalism, work ethic, and care for our property. They are a small business and it may take a few hours for them to respond but don't let that bother you. These guys are PRO !!! If you don't get a quote from them you're probably paying too much.

Excellent service with communication and home visit to take measurements. Francisco had suggestions…read moreand ideas that we could discuss and make decisions based on. He arrived with his installers and the job was complete in 3 hours. We were very pleased with our kitchen countertops!

Faustino Viveros and Elite Countertops & Stone are Awesome!! We were in a bind and thankfully we…read morefound these guys!! Greatest customer service ever!! Fredrico and his apprentice were fabulous on the installation! Faustino went above and beyond to get us taken care of! We give them a 10 Star rating!! Please call these guys if you ever need anything! They serve all of WNC!

Great experience from the beginning to the end!! Faustino was very friendly, knowledgeable and…read moreprompt. He came out to measure right away, gave me the best price straight out and even was able to assist in finding me the perfect quartz to fit exactly what I wanted. Installation was super smooth, everything done to perfection. I couldn't be happier!! Faustino even came out to be sure everything was completed and that I was satisfied! Thank you for being an honest and reliable company!!

My experience with Thomas at Carolina's Stone, Marble, and Granite was fantastic. My dad, a…read morecontractor, has known Thomas for many years and connected me with him to assist with a very special project to me -- I was looking for a piece to replace a marble table top that broke during a move. This table is so meaningful to me; it was a wedding gift to my great grandparents, and I was devastated when the marble broke. Thomas and his team not only helped me find a beautiful piece to replace it, but also cut the salvaged broken marble into four hot/cold plates, three of which I gifted to family. On top of an amazing experience, the price was also right! Thank you, Thomas and team! See before and afters attached :)

I chose the quartzite countertop and paid a premium price. The countertop was gorgeous. However,…read morethe installers cracked and chipped my expensive--brand new countertop. I was told the material was super durable! The countertop was damaged from day one. When I called and spoke with a rep I was told "that is not suppose to happen." Now the company is only willing to repair the damaged countertop which their installers damaged boring the hole for the hardware! I am not satisfied with their response. On top of that--their contractor that installed my tile backsplash damaged my kitchen walls. They tried to deny it telling Carolina Stone that the damage was already there. They are the one who put tape on the wall then carelessly ripped it off leaving damage which will need significant repair! This is unacceptable from a place of business to treat their customer so poorly!

Daniel was a pleasure to work with. He was good, fast and the price was right! Thanks for…read moreremodeling our showers!