I have nothing but good things to say about everyone here. I had several phone conversations with…read moreJanice prior to my mom's passing to ask questions that would pop into my head because I like to be prepared. She was genuine, kind and so helpful even telling me to call whenever I wanted with whatever questions I had. My sister and I met with Robert who treated us like family as opposed to clients/customers. He was through and explained everything - all our options, pricing, insurance matters and even timing. We already have a history with Triska who took care of my dad's funeral back in '94. I was very glad to find out that the promise made to us then would still be fulfilled now: that my dad's crypt would be opened in order to place my mom's ashes with him. Everything from the mass to the entombment went smoothly, and my mother was placed with my father right before our eyes with much honor and dignity. I am ever so grateful for the service they provide with much compassion, understanding and professionalism.

Outstanding, amazing professional-down to the very last detail. They took care of everything with…read more100% accuracy and grace from the very beginning to the end. They know exactly what needs to be done and they expertly guide you through the entire process. This we appreciated immensely during this difficult time. They have a brand new building with all the amenities one would expect. They're completely responsive to family emails and calls. There's ample parking. The cost, I'm not sure if it's comparatively high or low, but it's worth every penny. Sherman is absolutely amazing. So kind, so helpful and calming.

No matter where or when you call. They will always respond with professionalism. So. When's the…read morenew place going to ready? Let's see the pics.

Services are fine. They don't keep up with the maintenance of the graves and the grass or bushes…read more Every time I visit, I'm pulling up weeds. Literally pulling out dozens of clumps of grass because graves are so covered by grass you can't even see them. It's not that hard to pull out a weedeater every now and then. Please try to do better.

I ordinarily don't post ratings but wanted to share about the excellent service we received from…read moreRestwood/Dignity in Lake Jackson TX. Our father recently passed away at home and Jonathan and Madison came and handled things very professionally yet sensitively. Then when it came time to arrange for the funeral Jonathan and Marcus allowed us to choose the specific services that we wanted and did not pressure us in any way. The price was very fair and they took care of the logistics involved in out-of-town burial. These gentlemen served in my father's burial, dressed in suits on a hot August morning in Central Texas and presented us with remembrance roses as well. Thank you Jonathan, Madison, and Marcus for treating us like family. Your kindness is treasured.

I recommend this funeral home because Felicia went out of her way to make sure everything was in…read moreorder. Tracey pulled the obituary together without a hitch. I received excellent service during my time of bereavement. Tracey called me several times to verify before printing. Felicia worked with me on the price of the arrangements and was very thoughtful and professional. Thank God, Ms. B. Hughes

Please save yourself a lot of frustration. It's the last thing that you need to have to go through…read moreduring times like these. The services of this business are unprofessional and of poor quality. Tracy who was in charge of putting together the obituary doesn't seem educated and it shows in the quality of her work. Our family had to pretty much rewrite the entire thing. No thought was put into it. Family members were scattered about the obituary and not even listed with their immediate relatives. The sons of the deceased was not list as honorary pallbearers and when we told her to add them she put them at the bottom of the list. Names were spelled correctly in some areas and then misspelled in other areas. She even abbreviated the state of Arkansas as AK! Absolutely no thought was put into the creation of the obituary. The wording read tasteless and tacky. To make matters worse she left me off the email to review the obituary before she printed them. You can image how upsetting this was since I was the one who was requesting the changes to be made and since I was obviously working with someone unprofessional, unthoughtful, and uneducated. I called the funeral director and left a voicemail and never received a returned phone call. She also knew via text that I had not received a copy of the obituary before it was printed. I thought as the director and a business owner that she would have looked into why I hadn't received the revised copy but she didn't. Now I see why her staff members are the way that they are. It starts at the top. It's a shame!

Rudest man I've ever met. You need a different line of work as you obviously don't have to…read morecompassion for this profession. After my mom who is grieving the LOSS OF HER SON talked to him, I followed up to get some more information, and he said he had no idea what/who I was talking about. Ok, my mom is grieving, maybe she told me the wrong place. After triple-checking, it wasn't the wrong place, and when we called him back, he was being very rude, and we pointed it out and he told my grieving family, "I said I'm not helping you, F** you b****."

My dad recently died of cancer on April fools day. We thought he was cancer free according to MD…read moreAnderson's cancer screening in September, but apparently the cancer metastasis into his bones. We were trying to find out from the local Oncologist how bad and how much time does he have. To our surprise, he never made it in to see the doctor. He started having seizures so ambulance took him to the hospital. The bone was deteriorating into his system causing him to seizure. We did not know what to do. Hospital would not admit him because none of his local doctors could/would help. Instead of sending us to hospice, they shipped us off to Houston hospital. Houston hospital could do nothing but try to kill him. So we finally found out about services hospice provided and they could help him, but the hospital in Houston would not discharge my dad. We finally got him to hospice and he died in less than a few hours. We had no idea death was coming that fast or maybe we didn't want to know. So hospice told us about Adrian Fulton at Victoria Mortuary and that he is a nice guy. Adrian calls my mom that same day and my mom had no clue what he said. She was in shock and her blood pressure was high. She kept calling her doctor and made an appointment for the next day. My sister and I were in shock/exhausted also, doing busy work trying not to think about what just happened. We worked on dad's obituary (We forgot to mention our husband's names in obituary. Good grief!) and even emailed Adrian several times and he never mentioned that he was waiting for mom to come to his office. Next day, I hear nothing from Adrian about waiting on mom. I take mom to her doctor. Adrain calls upset mom will not answer her phone and when is she coming to the office. I explained I had no clue he was waiting on her and we would come right after her appointment. I thought it was about money and he was worried he wouldn't get paid. So I take mom back to the house so she can get all of dad's important papers and we head to the mortuary. Adrian explains everything and tells us to carefully proofread dad's information for the death certificate. Mom gives him my dad's birth certificate and military dd-214. I looked over the information and I told Adrian that the date of birth was not correct. The day was wrong. He told us that he got that date from forms sent over from Hospice. I said well if you look at his birth certificate and driver's license etc. They have it wrong and this is wrong. I asked if I could cross it out with his pen and correct it on the form he gave me. He said I could so I did. Adrian said it was no problem he would get it corrected. He did not. The death certificates came back with the wrong date of birth. At first, Adrian blamed Hospice. With Hospice, he claimed my mom did not proofread the form. He absolutely refuses to admit/apologize the mistake was made by him. We both told him we were angry about his actions. He told us it would take 9 months for the state to fix this error. I told him this is NOT acceptable. I told him I was going to report him to the Better Business Bureau and he just replied, "I do not care, go ahead." It takes 9 months and hung up. I called Austin, Texas the state office that handles death certificates. The lady told me it does NOT take 9 months if we expedite. She said that my mom was listed as the informant and my mom can expedite an application for the DOB correction on my dad's death certificate. She emails me all the instructions and application for the correction. We are going to take care of it ourselves. The lady also gave the information to report him to the Texas Funeral Commission. I have not heard anything back from them. So Adrian also completes the application form for correction even though we tell him 9 months is not acceptable. He claims he has to by state law. His response to the BBB is that my mother and I threatened him. He also said that he ran my dad's DOB in the system and the DOB was correct. Still to this date will not admit the DOB was not correct and he made a mistake. How is this guy a funeral director and why is Hospice recommending him to people as a nice guy? Instead of giving support and helping with the grieving process, he did the complete opposite. He just keeps causing more pain. So now I do not trust this guy, why would he not correct the DOB? Is he trying to do something crooked? I do not feel secure at all. I added my dad's information into my lifelock account. Hopefully, if anyone tries to do anything funny with my dad's identity, they will alert me immediately. What a crying shame! What is happening in this world?

My mom passed away after a short illness. Picked this chapel based on recommendations of mom's…read moreminister. Their services were very profession and economics. They were extremely helpful in making the tough decisions that have not been planned for.