Please save yourself a lot of frustration. It's the last thing that you need to have to go through during times like these. The services of this business are unprofessional and of poor quality. Tracy who was in charge of putting together the obituary doesn't seem educated and it shows in the quality of her work. Our family had to pretty much rewrite the entire thing. No thought was put into it. Family members were scattered about the obituary and not even listed with their immediate relatives. The sons of the deceased was not list as honorary pallbearers and when we told her to add them she put them at the bottom of the list. Names were spelled correctly in some areas and then misspelled in other areas. She even abbreviated the state of Arkansas as AK! Absolutely no thought was put into the creation of the obituary. The wording read tasteless and tacky. To make matters worse she left me off the email to review the obituary before she printed them. You can image how upsetting this was since I was the one who was requesting the changes to be made and since I was obviously working with someone unprofessional, unthoughtful, and uneducated.
I called the funeral director and left a voicemail and never received a returned phone call. She also knew via text that I had not received a copy of the obituary before it was printed. I thought as the director and a business owner that she would have looked into why I hadn't received the revised copy but she didn't.
Now I see why her staff members are the way that they are. It starts at the top. It's a shame! read more
