Great care team; everyone listened to what I had to say about managing my long-term chronic pain…read more Unfortunately, after only one office, it turned out the practice wasn't really in my insurer's network, so I had to move on. Drat!

This place is doing accchs scams. Kicked me off pain meds because "I don't want to get better" I'm…read morepermanently disabled, and this doctor JUST diagnosed me with scoliosis and then didn't even talk about my X-rays, decided to kick me off pain meds instead. Because I no longer have accchs. They are able to bill accchs $677 for every visit, but now that I pay cash they only make $179 per visit. They forgot to send in my drug tests multiple times! I knew I'd report them to the state board and accchs months ago. I've been talking about all the sketchy shit to my mom and disabled friend for months. So I knew I was going to report them from the start. I am apart of the reason the fbi shut down a ton of sober living homes for human trafficking and double billing. I hate when people break the law and don't follow rules! I'm autistic it's hard to ignore. It's very easy to see when an accchs scam is happening and I felt it happening the second he gave me 10mg oxycodone without starting me on 5mg first. And then he kept letting my pee tests expire and not send to lab. Today the doctor says he is cutting me off pain meds because they don't feel comfortable prescribing them long term. I asked them if I broke the pain contract, they said no. I later get an email saying I'm permanently discharged because I broke The pain contract. They kicked me out of their practice because I am self pay. Discrimination. They're also not billing using correct address' and he's practicing in multiple states with multiple address. I talked to my pharmacist right away and told them everything I experienced and they told me YES this doctor is doing illegal shit. 1/26/26 they said I no longer need to do drug tests to receive my meds, that's illegal. My pharmacist is helping me with filing the report to accchs and the state board. Oh yeah he also gave me a 14 day supply of meds but wrote on the bottle it was a 7 day supply of meds. So I felt like he was trying to trick me or something. I'm not a drug addict so I use my meds properly and this little weird shit he did, did not affect me, I never took more than I was supposed to. But prescribing meds wrong on purpose is illegal as well, malpractice. I've been on prescribed controlled substances since I was 8 years old, I am well aware of how it all works. I've been permanently disabled for 12 years also. And then he tried to get me to do as many x rays as possible before my insurance cut off. He found scoliosis and then cancelled me as a patient immediately. Why would someone do that? He wouldn't even discuss my imagining he ordered. He made me pay $179 to get discharged today. So yeah I knew immediately the second he prescribed meds wrong and gave me 10mg oxycodone right away that he was crooked and I WAS FUCKING RIGHT!!!! If you ever feel weird at pain mgmt ask the pharmacist about it. They can definitely reassure you if you experienced something illegal. Other than that, while I was being prescribed oxycodone for a few months, the appointments were fast and scheduled normally. Just nothing the doctor ever did was normal. Letting my pee tests expire multiple times, writing wrong medication information. Accchs would only allow a 7 day RX and he gave me 14 days and put 7 days on the bottle, so that's called LYING. Lying about how much you're prescribing. All I see is red flags at this place.

My primary care physician gave me a referral for pain management for my back pain and diabetic…read moreneuropathy he recommended Elite Pain and Spine Institute. I must say that my previous encounters with pain management have always left me feeling uncomfortable and uncertain about getting help for my problems, but Dr. Ankit Patel's staff was so friendly and welcoming that I immediately felt at ease. His physicians assist took a detailed medical history of my pain and information on x-rays and imaging that I may have had. We discussed my current medications and the reason for my visit, and that the doctor would be in shortly to review my information. Dr. Patel was also very friendly and patient he listened to my pain issues and offered viable solutions and a treatment plan going forward. In my case, I it left me feeling good about my decision to seek help. So, if you are in need of help for your type of pain , I recommend Dr. Patel's practice please support them.

Dr Patel is the best pain management Doctor in Arizona.Always professional and caring.I recommend…read morehim to anyone suffering from pain and looking for positive results.

I have been seeing Dr. Nassar for more than a decade. His bedside manner is excellent. He's kind…read moreand thorough and takes all the time you need to explain things. He's never pushy or arrogant.

The staff are very helpful, friendly, and everyone there is discreet with your information. I've…read morebeen there for injections, and physical therapy. Their aftercare treatment is great they really listen and care about you.

liz and caitlin are awesome.. the company specifically office at metro don't waste your time going…read moreanywhere close to this company advanced pain management is a horrendous place! twice now they've cancelled my appointment with no notice. i took the day off as well as my driver and when i got there they didnt see me. and i drove to different offices in the valley to fit to their schedule so is not just the office down the street we have to drive 40 minutes to get there. i was 10 minutes after the time they wanted me there which i wasn't even aware i had to they never told me. they keep calling an old old number even though ive updated my number with them several times, they couldn't even call me to inform me i had to be there 30 mins before and in the confirmation email doesnt state anywhere i had to be there 30 mins before but i was 20 minutes before my scheduled appointment. the manager was very unprofessional doctor didnt even take the time to talk to me. my appt was 1245 i got there 1225. no where did it state for me to be there 30 minutes before i even have my confirmation email. dont waste your time. find another doctor that can help you..is sad because us as patients take the day off work and our driver too we loose that money and to the staff means nothing. is very stressful because you already dealing with pain and then this happens..

We saw kaitlyn today and wow she is amazing! You guys as…read morealways have a incredible team of caring professionals! If you are truly in pain and are truly open to different avenues to relive the pain look no further ! They actually care and will provide a detailed care plan to get you relief ! Thank you to the team and especially kaitlyn the nurse practitioner for seeing my wife and helping today !

This smile was brought to you by Mountain View, headache and spine. Scottsdale, Phoenix, & Peoria…read more I'm only hustling them because I like them so much. These vitamin IVs are worth their weight in gold! Dr. Gupta is my fabulous pain doctor who hooks me up (because I have free state insurance) with a Vitamin IV every month, tried ketamine infusions for free (not for me), heard about lidocaine infusions (which I can try), chiropractors to put my sciatica back, figured out that I needed a lower lumbar epidural AND doesn't freaking sedate me while he does it! Knock it out with a little injectable lidocaine and let me get on my day, thank you. No twilight nonsense. Hell, he even put up with my ass running late today and was still nice about it. I can't always get in if I'm running late but they're always nice about it. I freaking love this guy and that I have so many options for my pain care and so many options for where to set my appointments. Thanks for keeping me mobile and active. I'm not done yet.

I would not recommend going to this doctor. I was referred to this physician by my knee specialist…read morefor pain. Within the 10 minutes of speaking with Dr. Gupta, he pushed me into a ketamine treatment program, advising that this you be beneficial. I went ahead with the treatment but quickly realized that this was not the right option and actually did more harm than good. I had a total of 3 treatments with very low doses of the medication. Once I pushed back on the Ketamine, he suggested a nerve block, which I am still dealing with the side effects from After the last treatment, the doctor advise that he will not be able to help any further, and recommended me to see a "hypnotherapist" Now, almost 2 years later he sends me the first bill, claiming I owe thousands of dollars, despite advising my insurance was covering the cost. I believe this Dr. is pushing treatment to make money from the needing patients, or maybe patients that don't have any other options. My suggestion is be very careful when dealing with this office. Poor patient management, and billing practices.

My God. This place is horrible. Sandy Gallo NP, was my provider at this facility. By far she is the…read morebest Practitioner for pain that I have ever seen. Compassionate, empathetic and understanding. So here goes my reasoning for the 1 star review as I am unable to give negative stars: 1. You have a better chance of being struck by lightning than getting someone on the phone. 2. Your medical records will never be received when sent here. 3. I have PPO medical insurance and don't need a referral to go anywhere. However, I was rudely told several times i needed one. I did as I was asked while my insurance and primary care provider did not understand why and thought it to be foolish. 4. When Sandy Gallo left this practice and I asked where she went so I could follow her, I was told they had no idea and that she just randomly left. THIS WAS NOT THE CASE. I FOUND HER. I have never come across a place that openly and directly attempts to discredit another medical Practioner. 5. Martha at the front desk was amazing at helping me schedule appointments. This is a plus. THE ONLY ONE. 6. The staff is full of the most disgruntled employees ever. They are slow. Very slow. 3 out of 4 appointments I was forced to wait with no answer as to how much longer I would have to wait. When I say wait, it isn't like 30 mins extra. When I say wait, I'm speaking of several HOURS more. I had my 2 year old with me and that is probably my fault, but she was losing her patients, haha. My first appointment was a 3 1/2 hour wait. UNACCEPTABLE. 7. My wife called, WHO IS DEFINITELY ON MY HIPPA FORM AS AN AUTHORIZED PERSON TO ASK ABOUT MY STATUS AND FURTHER HAS full access to my record. My wife asked for my medical records and she was told in a highly rude and unprofessional manner by Maria (front desk), that she was not on my release of information list. I live 26 miles away. That's how much I love seeing NP SANDY GALLO. Additionally I was told that I needed to come in person, fill out a new form, and that it would take 3 weeks or longer to receive my records. The following is the actual rules about medical records: CFR, Which is the Administrative Committee of the Federal Register, rule of law regarding what I previously mentioned is as follows: (note: I am not an attorney, but I am excellent in research and finding rules and laws) ----------------------------------------- Title 45: Public Welfare  PART 164--SECURITY AND PRIVACY  Subpart E--Privacy of Individually Identifiable Health Information §164.506   Uses and disclosures to carry out treatment, payment, or health care operations. (c) Implementation specifications: Treatment, payment, or health care operations. (1) A covered entity may use or disclose protected health information for its own treatment, payment, or health care operations. (2) A covered entity may disclose protected health information for treatment activities of a health care provider. Here is the link to the information: https://www.ecfr.gov/cgi-bin/text-idx?SID=7a76846e7aa7284ba0e5cb99dcdea8c4&mc=true&node=se45.1.164_1506&rgn=div8 ----------------------------------------- Now, to quickly summarize, they lied. They could have disclosed the information to the new office and not violated any laws. When they told my wife that they could not do anything unless I came in, she asked the records to be faxed to the new office i was planning to attend. IMPORTANT!!!! SANDY GALLO IS NOW AT THE FOLLOWING LOCATION!!! One Health Medical System Urgent Care 901 E Jefferson St, Phoenix, AZ 85034 (602) 833-3199 https://g.co/kgs/iN9SiW I encourage you all who were a patient of Sandy Gallo to call your insurance company to let them know where Sandy is now and should you feel the way I do, please let them know. It is real easy and is mostly easy to in very few steps. I was previously and work comp insurance adjuster and flagged plenty of shady or fly by night types of medical practices and very often those providers and practices were dealt with accordingly. It is very important to speak your mind. There are many more of you out there. Make your voices heard so that something may be done. I will end this review here. If i were to actually write done everything I experienced for nearly half a year, I would be writing this review for weeks. Feel free to reach out to me should you have any questions regarding my experience with this horrible facility. I implore you all, DO NOT GO HERE. Thank you for taking the time to read my experience.

I was a patient at both the pain clinic and the primary practice. I had providers who were…read moregenuinely caring and good at the practice of medicine. The other staff however, were consistently horrible. The support staff was always rude and committed several HIPAA violations every single time I was there. The person at the front desk loudly called insurance carriers, announcing the date of birth, full names and addresses of the patients in the waiting room. We all would sit there and listen to her. On several occasions I brought it to the office managers' attention, however, nothing was ever done. Their very low standards are represented in their Yelp profile. The website is a bad link and the CEO's bio was clearly not proofed for errors. Don't trust your health to someone who can't even copy and paste their own website's link adequately. I no longer receive treatment from these facilities, as the providers I grew to love have now discontinued their employment there. Without those providers, it is not worth it to frequent those facilities. There were some pretty funny moments of possible malpractice; once a nurse practitioner told me that she was quite perplexed as to my diagnosis of a yeast infection, because only promiscuous women with multiple partners got yeast infections and since I was not sexually active, I should not have a yeast infection. Not only is she immensely mistaken, but she also failed to realize that a side effect of the antibiotics she prescribed is yeast infection. Don't go to a health care provider in which their combined knowledge of medicine is less than that of which you learned in high school health class.

My referral was originally for specifically Dr. Nasser, however I was sent to a different doctor at…read morethis practice due to my old practice deciding to do away with their pain managment specialty all together. I understand that they have questions they need to ask as per their job and state/federal regulations on pain managment, however, Dr. Glenn sounded VERY accusatory from the git go. And i get it to some degree, I CHOSE to be on a medication that's typically given to people struggling with dependency/addiction, but id hope a doctor would be able to set their preconceived notions aside to effectively and correctly do their job and thats not why im on this particular med, im on it cuz It works better than traditional opiods and my prior pain managment doctor boasted about how its safer and id agree. But from the moment he saw my charts, things were off. I didn't realize right away that he didn't have ALL of my records, so when I was begrudgingly asked if I used recreational drugs, I said no, thinking that my open Marijuana usage was listed and he could see it, Dr. Glenn clapped back with "you've never done recreational drugs" (as if I was lying) I responded with "I mean as an adult, no. As a teen yeah, what teen doesn't" and Dr. Glenn asks what i tried as a teen (my last teen year was 13 years ago mind you) I gave him the information he was asking for. We move on to him asking if I'd ever received surgery for the things im complaining of, answer was no. Then I get told "well if I had been told I have significant narrowing of the hip space joints, I'd have gone and got surgery" i interrupted at that point and said "today's march 11th, I wasn't told about the hip space issues until february 25th... there hasn't been enough time to figure things out". Which i would assume, if he had access to that specific record, he likely had access to see when imagining was actually taken, but maybe im wrong. He asks me to take UA as normal for pain management and told me he wasn't gonna have me sign a pain managment contract "in case things didn't work out"... fast forward to march 25th, my next appointment with him (he wanted to see me when I was supposed to have a refill of meds) I drive the hour from my house to the facility (which Dr. Glenn was made aware in march 11th appointment that I lived an hour away) once i make it inside im told that they cant complete the appointment because they dont have my records. To which they send another request and ask me to reach out to my pcp, which I do before leaving the parking lot on the 25th. 26th I hear from my PCP that records were already sent, 27th I call az pain treatment to set up a new appointment, while on the phone with the receptionist, i explain that the doctor canceled my 3/25 appointment because he "didnt have all my records", to which the receptionist informs me "i must have misunderstood because they have all my records from what she can tell", i explained thats verbatim what the lady at the front desk said, my husband was standing right there when it was said, definitely not a misunderstanding" and she said "hmm thats weird, you chdck all our boxes for setting up an appointment so we will go ahead and set one up for you". The appointment was set for March 31st. The 31st rolls around and I at least got a phone call this time, telling me not to drive the hour away, because "Dr. Glenn thinks you're not fit for our practice, and that you need to go to orthopedic surgery" Being that my pcm used to be a pain managment doctor, they found that odd as they were trained to avoid surgery unless absolutely necessary, especially for someone in my age group. That being said, I feel more so that this doctor thought I had other issues, and wrote me off from the git go and if that's not the case, then his bedside manner is seriously lacking. Even if I had a drug dependency/addiction issue, being accusatory isn't actually helpful. But aside from that, ive been in therapy over 10 years and continue to go because of the addiction that runs heavily in my family, I wanted to make sure to never be like my parents and ive done a really good job at that, and I'll be damned if I get accused of anything im not doing let alone something ive actively worked towards avoiding my entire existence. Needless to say, im thankful it didn't work out and that I didn't sign a pain managment contract with Dr. Glenn. I do wish I had been given the opportunity to see Dr. Nasser, I hear he's nice and who I thought I was seeing until I spoke with my PCP again today. This review was left on Google with some parts missing because Google only allows so many characters.

I appreciate that they listen and are not close minded. The experience from the initial phone call…read moreto a new patient screener to the first appointment was exceptional. My complete history was documented and the physical was thorough. My experiences elsewhere were full of expectations that devices would be implanted as I was handed brochures to read up about them so that when the sales pitch came, I was somewhat knowledgeable about what they had planned for my treatment. Although I had been diagnosed with Neuropathy, I wasn't diabetic. They only assumed how they would treat my pain without an exam and just using the BUZZWORDS, my cure was in the brochure (which included surgery, physical therapy and THOUSANDS of dollars). The entire office staff were kind, courteous and pleasant to work with.

I do not recommend this practice, particularly for patients with complex conditions such as POTS or…read moreEhlers-Danlos syndrome (EDS). The provider appeared ill-informed--or unwilling to engage--in managing pain for these populations, despite CT and MRI imaging clearly confirming bulging discs and pinched nerve. Pain management was extremely limited: only five days of pain medication were provided, followed by a follow-up appointment scheduled 14 days later, leaving no plan in place to manage pain in the interim. The injection appointment itself was horrific. The provider did not use the medication specifically recommended by the neurologist for EDS patients. Additionally, my support person was initially not allowed in the exam room, despite clear instructions related to my child's POTS. Those instructions were not followed by the medical team, and I subsequently passed out. Rather than providing appropriate care once my child lost consciousness, staff discussed calling EMTs instead. They ultimately left the appointment with another 14-day follow-up scheduled and still no effective pain management plan in place. Overall, the experience felt dismissive and unsafe. Patients with complex or chronic conditions deserve informed, coordinated, and compassionate care--this office did not provide that.

I paid $2500 cash on my AMEX card for a procedure that insurance would not cover. Now nearly a year…read morelater, Billing is still harassing me for illegal double payment! I just had my knee replaced after two surgeons I went to said this Provider took my money for a procedure that would not and could not possibly work when I needed a new knee and that cartilage cannot be grown back as I was informed! The current bill totals $3,122.04 for a procedure on 4/11/24 which they state I owe $1,388.93. I paid in full cash (AMEX) of $2,500. If one can do the math, that leaves only $622.04; however they cash charged me and I paid in full! The office manager said last summer in a phone call (as I moved across the country) that she would take care of this when their billing company (who comes up as spam) couldn't process my account correctly! Now I am being harassed to pay nearly double because after cash pay they submitted illegally to insurance! DO NOT GO to this office! The procedure I had done was a scam, and they have illegally hunted me down across the country to continue paying monies I do not owe!

Dr Minkley and his team have been awesome to work with. I have some joint issues and he knows…read moreexactly how to help. His back office team is also fantastic working with all the different insurance issues (thank you Melanie!) to help you get thru all the red tape. Dr Minkley is thorough, is a good listener and he builds the plan that is right for you.

I am doctor and these guys have failed to give my partner proper treatment. They are a terrible…read moreoffice to deal with!! I have been trying for 5 days to get a call back from a Andrew Minckley. If I treated my patient's this way I would have been sued. I guess they just expect to be sued for incompetence

It really bothers me that I am seeing all of these negative reviews. I have been going to this…read morelocation for 3 years. While I was a little put off at first, and felt like this was a little assembly lineish, I have found that the results have far exceeded any from the numerous other treatment results from Orthopedists, "Knee Specialists", or others who have often created more pain than relief. I have a bad.... really bad knee and because of circulatory issues caused by frostbite, I am a poor candidate for replacement. Coming here, I have, 3 times, been given a series of injections (5) and this provides me with 6 months of relief. My appointment on December 3rd, will begin my 4th year of injections, and if I was 20 years younger, I would look into opening an office because I believe they provide a valuable service. My results were best when I followed their recovery directions, such as icing and being patient about testing the results. Not everything works for every one, but having been injected by half a dozen doctors these people are #1 in my book. Going just one visit and complaining is unfair when the real results require time and participation by the patient. This is one of the few medical procedures that I look forward to!

very nice and helpful I got my x-rays. They explained it to me. They talked to me about a brace…read more They were not pushy at all. They have pretty good prices offered me the gel injections and offered.PRP