Had the pleasure to work with Lawrence, very professional and was able to make the process smooth .read more

Just working here as a technician and dealing with the warranty times it's just unacceptable. They…read moreexpect you to work like a slave and pay you dirt.

We are locals in The Cove here in PC. And locals know that You get what You pay for. It seems all…read morethe bad postings are perhaps they don't want Quality work. . "The Bitterness of poor-quality is Long Lasting after the Sweetness of a Cheap Price is Gone." Paul in the front of house is always informed & is upfront with pricing & details. James always test drives with You to make sure He can identify what it is You think You brought it in for. If there is something else, then it most likely needs to be fixed. You want low prices, go to that shade tree mechanic your friends recommend. Good luck. James, Ann, Paul & Team know how to do it properly to protect you and your investment. If You drives '96 Toyota Corolla, You might not need James to fix it. You should replace it. Yes they will fix any problem right the first time, but You will pay a Fair amount for this Team to warranty their work. Like anything, you get what You pay for. We choose James Auto Center for all our Preventative Maintanence & Repair Needs. You should too if you really want to solve the problem, not just band-aide the problem.

I cannot beleive AAA has this as a qualified reference. They are crooks, period. Needed a…read morethermostat installed. bought one with the aluminum housing at O-Rielly's for $29.95. I also purchased a ratchet socket 1/4" set for $19.99. Just for your information, you drain the anti-freeze, remove the hose and remove two TEN-millimeter bolts. Now they said i need to replace the radiator, put new wiring and sparkplugs in. They would not just put the thermostat in for they would not work on the vehicle without doing it all. They wanted $3004.00. Yes that's right Three Thousand and four dollars. I refused, so they charged me $180.00 to diagnose even though I told them what i wanted. Lastly, I picked my Suburban up drove it 35 miles to our rental house and not one issue. Plus, I have gauges so to identify any trouble prior to a problem.

After thousands of miles of travel, Ebony (2015 Expedition) needed maintenance. We are new to this…read morearea so I fired up Yelp looking for a Ford service place nearby. After finding Auto Nation, I made an appointment online and I was set. I arrived to my appointment on time, walkes in and was quickly greeted by Mike. He was polite and attentive. He got my car right in for diagsosis and directed me to their customer lounge, which had coffee, water and flavored drinks available. I sat down, put my tablet on their free wifi and did some work whike waiting. After about 20 minutes, Mike came back with a diagnosis and a price. I told him my extended warranty / service contract was going to cover it. I was going to call the company but he said he would take care of it. After about 5 minutes, that was all squared away and they were working on Ebony. It took about 90 minutes and Mike returned. He told me they did a multi-point inspection as well, no extra charge, and all was great with the car. He took me to the cashier, gave some closing pleasantries and he was on his way. The cashier was also polite and attentive. Within 4 or 5 mimutes I paid and was on my way. The whole experience was easy breezy and I was well taken care of. The only reason they do not get 5 stars from me is because they do not offer loaner cars. I would recommend Auto Nation and will use them again.

I had a good experience with the team at AutoNation, initially, but I have severe issues with the…read morefollow through on helping me get my trade-in paid off. I have called three times and they said no finance person is available. I left messages, and no one has returned my phone calls. I would go to another Ford dealership if you are trading in your vehicle, because they have promised me many things, but fail to follow through. Oh, make sure you check both of your FOBs before you take it. Come to find out that they probably gave me a different vehicle's FOB and they don't want to fix that problem either.

I called Honda and spoke to Damien. He was awesome, very polite and helpful. He got me scheduled…read morefor a service appointment quickly and on the day I needed. I brought my vehicle in and met my service advisor, Miera Braxton. She was quite knowledgeable and got me taken care of right away. I was also fortunate to meet the service manager while I was there, Mike Boatwright. All these folks really know there stuff and know what great customer service is. I got my vehicle back repaired, service checks completed and earlier then expected. They were very fair on the service charges as well! Also we were very happy with our vehicle so "Kudos" to the Technician for doing a great job as well. Thanks Bay Honda!

I would not recommend doing business with Honda Group 1 aka Honda of Bay County. I have purchased 2…read morecars from the dealership and feel that I was lowballed on my trade in both times. The first car I purchased was great; just underwater. I ended up trading it in on a new 2022 model in February and in less than 5000 miles I had to replace the torque converter. After another 1000 miles it's back in the shop again with a malfunction on the camshaft position sensor. I am glad I did not purchase the warranty on it that Honda was trying to pressure me to buy since it already had a CPO warranty from the last owner which carried over and the torque converter was covered at the GM dealership. I am hoping this issue with the camshaft position sensor will be covered as well. The main issue is Honda did not do the complete inspection on the vehicle or at least the repairs needed as the stored codes are older than when Honda offered the vehicle for sale. This tells me they either didn't get the vehicle ready for sale or they ignored the codes or didn't inspect the vehicle. Now I'm about $8000 underwater on the vehicle and stuck with the repairs. I won't buy my next car from Honda after this experience. As you can see from the other reviews I'm not the only one that purchased a lemon from Honda of Bay County.

Just bought a aged car (2008 Chev Impala) but only received only one key. I almost fell over when…read moreI learned a duplicate key was $100. The kind service person then gave me a discount and only had to pay $70.

First, I want to say thanks to Tyler Smith. He really went above and beyond to help us out with…read morethe service of our truck. Its people like Tyler that make other "brand loyal". We had a small issue with our truck, but one that has been persistent. I cant say what a relief it was to have a service tech/rep as knowledgeable and hardworking as he is. I really think folks like this should be recognized. So I hope whoever is in charge of that service department does exactly that. If I was running my own business, I'd attempt to poach him in a second. You can teach skills, but hard work and professionalism are some of those intangibles you just dont get very often. Thanks again to Bill Cramer Chevy and to Tyler and the service department! We're up and running!

Out of state on vacation and brand new brakes on our car, I feel a grinding in one of the front…read morebrakes. A rubbing sound without the rotors being wet. 900 miles from home and two days into a week long vacation and it becomes an instant issue. Called my dealer and then John Lee Mazda service center and they fit me in on a stacked schedule no issues. They checked breaks, greased them and even washed the whole SUV. Even though they aren't affiliated with the Mazda dealership I had the brakes and rotors done, they still did all mentioned. Very kind and knowledgeable gentleman at the service desk and we learned a lot about the newest Mazda SUV's out today with friendly staff throughout the facility. We've owned 3 Mazdas from the Mazds2 ,3 and CX5. Another new CX5 or 30 is in the near future. Solid cars and a vary clean and bright dealership with no hassle showrooms. Thanks especially to the Service guy.

No different than any other dealer, in my experience, whose job it is to grab as much of your hard…read moreearned dollars from your pocket as possible. That's standard, hard sales & as a woman, I'm used to men assuming I know nothing about cars. Growing up with 4 older brothers, you've made a mistake in assuming that in my case, sir. I spoke to a young salesman, Ben, who didn't hear a word I'd said from the second we met. He was instantly dismissive for some reason. His replies to questions or responses to statements had nothing to do with what I'd said. He'd say, with fake exuberance & no eye contact, "Oh really?!" which wasn't any sort of response to the subject. Lol. I found it kind of amusing how I was looked down on so out-of-hand from the start, but that's fine cuz it only made me immediately decide that I'd go elsewhere. He either isn't knowledgeable or simply didn't care. Twice he said he didn't know when I asked q's. Huh? Then ask someone who does. When he was embarrassed that he couldn't provide answers cuz I pushed back, he left me at the desk for about 7-min, then shuffled back with a big sigh & even more disinterest & gave an "I think it's..." answer. Do women never enter your dealership? Do you feel you're wasting your time speaking to one? If so, then rally for a female saleswoman to be hired to deal with 1/2 the population, which apparently annoy you. I'd say don't waste your time, but in my experience, all dealers in any city/state are the same. They're a special breed, these salespeople. I'm not returning. Maybe he had a bad day, but who cares? I can't act like that at my job & still be employed & can find a dealer with employees who will at least look at me when speaking & don't act bored in the process. 0* out of 5, but I'd probably give that to most dealers.

I own a 2013 Dodge Dart Limited that I've owned now for 13 years. I have lended this car to my mom…read moreto drive during a hard time. While she took it in to Bay Chrysler Dodge Jeep Ram located at 636 W 15th St Panama City, FL 32401 United States for an oil change, the mechanic performing the maintenance broke the dipstick off in the engine. The advisor Chad (who I've been religiously taking the car to since I've owned it) told her there was nothing they could do about it and sent her off the lot after paying for the oil change. I have faithfully stayed loyal to Dodge with my maintenance since I've owned this vehicle. There are maintenance records from Dodge from California all the way to Florida. I was in the Navy for 8 years as an aviation mechanic and this was my sole vehicle the entire time. THIS IS ABSOLUTELY UNACCEPTABLE AS A MAINTENANCE FACILITY FOR THE MANUFACTURER OF THIS VEHICLE. You will not send my MOTHER of all people on her way with a faulty, half-ass maintenance service. I do this for a living on things that fly in the air! I could not imagine doing a faulty maintenance job and having that product I put out fall out of the sky. This isn't an oopsie situation, this is flat out negligence and immoral as a maintenance team.

Kade Wooten sucks!!!!! Did nothing he promised while I bought a $30,000 car, it's now almost 50…read moredays later I still do not have my second key my detail, and just received my formats in the mail today. He has been fired if anyone got a car sold by Kade call the dealership and get them to make it right.

I had them install springs on my GMC. I took my car to his house and it took two hours. The…read morecharge was $225 for cash. I know I had spoke to a bigger garage that had lifts and they thought it would take one hour and their hourly rate was $125. So in the long run, if your car runs, you will save money if you goto a shop that has a lift since they both charge the same per hour and having the car on a lift will be done quicker.

I have a 2012 BMW x5 and most people outside of BMW dealers won't even look at one, let alone try…read moreand fix it. My son, who is also not a guru (when it comes to foreign cars) tried to explain issues that were going on. We called a gentleman who came and in minutes said it was the alternator and battery. My car would crank and stay on so there was confusion on my end. It then became a chain reaction one mechanic knew another and now They both said it was the alternator and the cost would be $900! I couldn't do that amount and decided to call another. I found JC Automotive. I texted and explained what I was being told. I sent pictures of what I was seeing. He immediately told me that it was not the alternator and why it could not be. I felt like he wanted to listen and understand what the problem was and how he could help. Three hours later he had my BMW back on the road and all codes erased. I am a customer for the long haul. Thank you Chris!

I would never recommend the Panama City / Lynn Haven Byrider to anyone. I bought my car August 1…read moreand it's already been in the shop THREE times in four months. Now the whole engine is gone and I just found out there was a factory recall on it that they never told me about. I've called over and over and kept being told "we'll call you back," and not one person ever did. When I showed up in person, I was met with attitude and rudeness. Francesca especially has been incredibly unprofessional and dismissive every time I've dealt with her. I'm stuck with no car, no rental, and still expected to pay for a vehicle I can't even drive. This place does not care about their customers at all.

Do not do business with this company. They completely blow you off and refuse to respond once they…read morehave your money. I have repeatedly reached out to get my issues resolved, but they completely ignore all of my messages and calls. Because of their deceptive practices, I have now escalated this by filing formal complaints with the Consumer Financial Protection Bureau and the Attorney General. Buyers beware--if you have a problem after driving off the lot, you are on your own. They limit your choice of vehicle and take advantage of desperation with their predatory sales practices. BEWARE.