Had the pleasure to work with Lawrence, very professional and was able to make the process smooth .read more

Just working here as a technician and dealing with the warranty times it's just unacceptable. They…read moreexpect you to work like a slave and pay you dirt.

We are locals in The Cove here in PC. And locals know that You get what You pay for. It seems all…read morethe bad postings are perhaps they don't want Quality work. . "The Bitterness of poor-quality is Long Lasting after the Sweetness of a Cheap Price is Gone." Paul in the front of house is always informed & is upfront with pricing & details. James always test drives with You to make sure He can identify what it is You think You brought it in for. If there is something else, then it most likely needs to be fixed. You want low prices, go to that shade tree mechanic your friends recommend. Good luck. James, Ann, Paul & Team know how to do it properly to protect you and your investment. If You drives '96 Toyota Corolla, You might not need James to fix it. You should replace it. Yes they will fix any problem right the first time, but You will pay a Fair amount for this Team to warranty their work. Like anything, you get what You pay for. We choose James Auto Center for all our Preventative Maintanence & Repair Needs. You should too if you really want to solve the problem, not just band-aide the problem.

I cannot beleive AAA has this as a qualified reference. They are crooks, period. Needed a…read morethermostat installed. bought one with the aluminum housing at O-Rielly's for $29.95. I also purchased a ratchet socket 1/4" set for $19.99. Just for your information, you drain the anti-freeze, remove the hose and remove two TEN-millimeter bolts. Now they said i need to replace the radiator, put new wiring and sparkplugs in. They would not just put the thermostat in for they would not work on the vehicle without doing it all. They wanted $3004.00. Yes that's right Three Thousand and four dollars. I refused, so they charged me $180.00 to diagnose even though I told them what i wanted. Lastly, I picked my Suburban up drove it 35 miles to our rental house and not one issue. Plus, I have gauges so to identify any trouble prior to a problem.

After thousands of miles of travel, Ebony (2015 Expedition) needed maintenance. We are new to this…read morearea so I fired up Yelp looking for a Ford service place nearby. After finding Auto Nation, I made an appointment online and I was set. I arrived to my appointment on time, walkes in and was quickly greeted by Mike. He was polite and attentive. He got my car right in for diagsosis and directed me to their customer lounge, which had coffee, water and flavored drinks available. I sat down, put my tablet on their free wifi and did some work whike waiting. After about 20 minutes, Mike came back with a diagnosis and a price. I told him my extended warranty / service contract was going to cover it. I was going to call the company but he said he would take care of it. After about 5 minutes, that was all squared away and they were working on Ebony. It took about 90 minutes and Mike returned. He told me they did a multi-point inspection as well, no extra charge, and all was great with the car. He took me to the cashier, gave some closing pleasantries and he was on his way. The cashier was also polite and attentive. Within 4 or 5 mimutes I paid and was on my way. The whole experience was easy breezy and I was well taken care of. The only reason they do not get 5 stars from me is because they do not offer loaner cars. I would recommend Auto Nation and will use them again.

I had a good experience with the team at AutoNation, initially, but I have severe issues with the…read morefollow through on helping me get my trade-in paid off. I have called three times and they said no finance person is available. I left messages, and no one has returned my phone calls. I would go to another Ford dealership if you are trading in your vehicle, because they have promised me many things, but fail to follow through. Oh, make sure you check both of your FOBs before you take it. Come to find out that they probably gave me a different vehicle's FOB and they don't want to fix that problem either.

I called Honda and spoke to Damien. He was awesome, very polite and helpful. He got me scheduled…read morefor a service appointment quickly and on the day I needed. I brought my vehicle in and met my service advisor, Miera Braxton. She was quite knowledgeable and got me taken care of right away. I was also fortunate to meet the service manager while I was there, Mike Boatwright. All these folks really know there stuff and know what great customer service is. I got my vehicle back repaired, service checks completed and earlier then expected. They were very fair on the service charges as well! Also we were very happy with our vehicle so "Kudos" to the Technician for doing a great job as well. Thanks Bay Honda!

I would not recommend doing business with Honda Group 1 aka Honda of Bay County. I have purchased 2…read morecars from the dealership and feel that I was lowballed on my trade in both times. The first car I purchased was great; just underwater. I ended up trading it in on a new 2022 model in February and in less than 5000 miles I had to replace the torque converter. After another 1000 miles it's back in the shop again with a malfunction on the camshaft position sensor. I am glad I did not purchase the warranty on it that Honda was trying to pressure me to buy since it already had a CPO warranty from the last owner which carried over and the torque converter was covered at the GM dealership. I am hoping this issue with the camshaft position sensor will be covered as well. The main issue is Honda did not do the complete inspection on the vehicle or at least the repairs needed as the stored codes are older than when Honda offered the vehicle for sale. This tells me they either didn't get the vehicle ready for sale or they ignored the codes or didn't inspect the vehicle. Now I'm about $8000 underwater on the vehicle and stuck with the repairs. I won't buy my next car from Honda after this experience. As you can see from the other reviews I'm not the only one that purchased a lemon from Honda of Bay County.

Just bought a aged car (2008 Chev Impala) but only received only one key. I almost fell over when…read moreI learned a duplicate key was $100. The kind service person then gave me a discount and only had to pay $70.

First, I want to say thanks to Tyler Smith. He really went above and beyond to help us out with…read morethe service of our truck. Its people like Tyler that make other "brand loyal". We had a small issue with our truck, but one that has been persistent. I cant say what a relief it was to have a service tech/rep as knowledgeable and hardworking as he is. I really think folks like this should be recognized. So I hope whoever is in charge of that service department does exactly that. If I was running my own business, I'd attempt to poach him in a second. You can teach skills, but hard work and professionalism are some of those intangibles you just dont get very often. Thanks again to Bill Cramer Chevy and to Tyler and the service department! We're up and running!

Out of state on vacation and brand new brakes on our car, I feel a grinding in one of the front…read morebrakes. A rubbing sound without the rotors being wet. 900 miles from home and two days into a week long vacation and it becomes an instant issue. Called my dealer and then John Lee Mazda service center and they fit me in on a stacked schedule no issues. They checked breaks, greased them and even washed the whole SUV. Even though they aren't affiliated with the Mazda dealership I had the brakes and rotors done, they still did all mentioned. Very kind and knowledgeable gentleman at the service desk and we learned a lot about the newest Mazda SUV's out today with friendly staff throughout the facility. We've owned 3 Mazdas from the Mazds2 ,3 and CX5. Another new CX5 or 30 is in the near future. Solid cars and a vary clean and bright dealership with no hassle showrooms. Thanks especially to the Service guy.

The buying experience was alright. They told me the car i purchased was just serviced that day and…read moreeverything was great on it. They lied, granted i am a younger female who doesn't know much about cars which is partially my fault. That aside it is utterly inexcusable to sell a car that has a 5 year old battery, an oil leak, low coolant, and sensor issues. I bought the car 3 months ago and drive it only to work and home. This is very disappointing and I will not buy from here again.

This dealership has an average of 2.5 stars on 25 reviews. They deserve that. I see that most of…read morethe negative reviews are based on Service incidents. My review is based on a sales experience. Lady met me in the parking lot. She turned out to epitomize the 80/20 rule. 20% of car salespeople are out there hustling and negotiating and making sales, and this lady will always fall into the 80% who has a sad career. I knew the exact car I wanted; it had to be factory ordered. That entire process of factory ordering a car and coming up with a negotiated price for it was completely foreign to her, not a clue in her head about how to work for a factory ordered car. Asked for 3 times for an out-the-door price. Not a clue what I was talking about. Kept saying she couldn't give me a price because the pricing structure would be different when the car arrived. Well, hell, I know that. That's why at every car dealership on the planet, you negotiate a price, have the Sales Manager agree to it and sign it, and when the car shows up you take that day's incentives whether they help you or hurt you. But you STILL had an initial price agreed on for the sale of a car. Then I said, "OK, let's pretend the car is already sitting out there on the lot, what would the out-the-door price be?" She was clueless. Never once did she say anything like, "hey, let's sit for a few minutes and go through some numbers and see if we can meet somewhere amicable, and get that car ordered for you. She's merely banking on the people these days (2021-chip-shortage-etc) who walk in as uneducated as she is and are willing to pay over MSRP, plus all the silly dealer fees that educated people don't pay. Really sad experience. I wish I had the opportunity to talk to the Sales Manager who certainly would have had much more hustle and much more negotiating skill to get to a fair deal. But alas my visit to this dealership was an exercise in wasted time.

I own a 2013 Dodge Dart Limited that I've owned now for 13 years. I have lended this car to my mom…read moreto drive during a hard time. While she took it in to Bay Chrysler Dodge Jeep Ram located at 636 W 15th St Panama City, FL 32401 United States for an oil change, the mechanic performing the maintenance broke the dipstick off in the engine. The advisor Chad (who I've been religiously taking the car to since I've owned it) told her there was nothing they could do about it and sent her off the lot after paying for the oil change. I have faithfully stayed loyal to Dodge with my maintenance since I've owned this vehicle. There are maintenance records from Dodge from California all the way to Florida. I was in the Navy for 8 years as an aviation mechanic and this was my sole vehicle the entire time. THIS IS ABSOLUTELY UNACCEPTABLE AS A MAINTENANCE FACILITY FOR THE MANUFACTURER OF THIS VEHICLE. You will not send my MOTHER of all people on her way with a faulty, half-ass maintenance service. I do this for a living on things that fly in the air! I could not imagine doing a faulty maintenance job and having that product I put out fall out of the sky. This isn't an oopsie situation, this is flat out negligence and immoral as a maintenance team.

I had them install springs on my GMC. I took my car to his house and it took two hours. The…read morecharge was $225 for cash. I know I had spoke to a bigger garage that had lifts and they thought it would take one hour and their hourly rate was $125. So in the long run, if your car runs, you will save money if you goto a shop that has a lift since they both charge the same per hour and having the car on a lift will be done quicker.

I have a 2012 BMW x5 and most people outside of BMW dealers won't even look at one, let alone try…read moreand fix it. My son, who is also not a guru (when it comes to foreign cars) tried to explain issues that were going on. We called a gentleman who came and in minutes said it was the alternator and battery. My car would crank and stay on so there was confusion on my end. It then became a chain reaction one mechanic knew another and now They both said it was the alternator and the cost would be $900! I couldn't do that amount and decided to call another. I found JC Automotive. I texted and explained what I was being told. I sent pictures of what I was seeing. He immediately told me that it was not the alternator and why it could not be. I felt like he wanted to listen and understand what the problem was and how he could help. Three hours later he had my BMW back on the road and all codes erased. I am a customer for the long haul. Thank you Chris!

This is a little family ran shop and they were so great to me. I came in with a Chapter 7 BK issue…read morewhere I needed a vehicle and I was having trouble getting other lenders/dealerships to work with. EJ's chatted with me about the process and after I felt confident I did a credit application and I was a happy their lenders worked with me. I had to make a bigger down payment than I originally hoped for but it was all worth it. I've never had such a fast car buying process before (but I was also prepared with my paystubs and lease digitally available on my phone). If they have a vehicle you're interested in, or if you have a blemished credit report give EJ's a try, they are lovely people.

Absolutely horrendous service. I purchased a car in February from Ej's, before leaving I notified…read moreChris that the headlight was not working. He said it was probably a bulb and needed to be replaced and that they would reimburse me for the purchase. After taking it to a mechanic, the entire frame needed to be replaced. We were told by Ej's that we needed to contact our warranty for replacement. This car has been nothing but trouble since we bought it. Mind you, it is a 2014 with 70k miles. I thought it was a well taken care of vehicle. First the light, then a temperature probe, then spark plugs, tires, cylinders, and now the car is not starting. I have had it less than 6 months and it has been in the shop 4 times already. Thousands have been spent and it is STILL not running. I would recommend for everyone to stay as far AWAY from this shop as possible.

At the end of August, Joe was able to help me get into a 2008 Toyota Camry which was PERFECT. Here…read morewe are in October & My car is absolutely amazing & just perfect for me. Its like he read my mind. He listened to exactly what my requests were (gas mileage, price, sedan, etc) & figured out what he thought was best for me & I agreed. I will say it is a little pricy in the long run BUT EVERY PAYMENT GOES TOWARD MY CREDIT What other dealership do you know that could would do that for you? My credit is terrible but they gave me a chance to show them I am loyal & they are helping me repair my credit. I love it. Now my sister is in a car that SHE loves because of Joe as well! With that being said, I received a $100 REFERRAL BONUS I'm amazed. Thank you Joe for getting my sister & I in a car at such a time of need. I love that he called to check on how I was loving it as well. Thank you, thank you, thank you.

I would never recommend the Panama City / Lynn Haven Byrider to anyone. I bought my car August 1…read moreand it's already been in the shop THREE times in four months. Now the whole engine is gone and I just found out there was a factory recall on it that they never told me about. I've called over and over and kept being told "we'll call you back," and not one person ever did. When I showed up in person, I was met with attitude and rudeness. Francesca especially has been incredibly unprofessional and dismissive every time I've dealt with her. I'm stuck with no car, no rental, and still expected to pay for a vehicle I can't even drive. This place does not care about their customers at all.