Out of state on vacation and brand new brakes on our car, I feel a grinding in one of the front brakes. A rubbing sound without the rotors being wet. 900 miles from home and two days into a week long vacation and it becomes an instant issue. Called my dealer and then John Lee Mazda service center and they fit me in on a stacked schedule no issues. They checked breaks, greased them and even washed the whole SUV. Even though they aren't affiliated with the Mazda dealership I had the brakes and rotors done, they still did all mentioned. Very kind and knowledgeable gentleman at the service desk and we learned a lot about the newest Mazda SUV's out today with friendly staff throughout the facility. We've owned 3 Mazdas from the Mazds2 ,3 and CX5. Another new CX5 or 30 is in the near future. Solid cars and a vary clean and bright dealership with no hassle showrooms. Thanks especially to the Service guy. read more

No different than any other dealer, in my experience, whose job it is to grab as much of your hard earned dollars from your pocket as possible. That's standard, hard sales & as a woman, I'm used to men assuming I know nothing about cars. Growing up with 4 older brothers, you've made a mistake in assuming that in my case, sir. I spoke to a young salesman, Ben, who didn't hear a word I'd said from the second we met. He was instantly dismissive for some reason. His replies to questions or responses to statements had nothing to do with what I'd said. He'd say, with fake exuberance & no eye contact, "Oh really?!" which wasn't any sort of response to the subject. Lol. I found it kind of amusing how I was looked down on so out-of-hand from the start, but that's fine cuz it only made me immediately decide that I'd go elsewhere. He either isn't knowledgeable or simply didn't care. Twice he said he didn't know when I asked q's. Huh? Then ask someone who does. When he was embarrassed that he couldn't provide answers cuz I pushed back, he left me at the desk for about 7-min, then shuffled back with a big sigh & even more disinterest & gave an "I think it's..." answer. Do women never enter your dealership? Do you feel you're wasting your time speaking to one? If so, then rally for a female saleswoman to be hired to deal with 1/2 the population, which apparently annoy you. I'd say don't waste your time, but in my experience, all dealers in any city/state are the same. They're a special breed, these salespeople. I'm not returning. Maybe he had a bad day, but who cares? I can't act like that at my job & still be employed & can find a dealer with employees who will at least look at me when speaking & don't act bored in the process. 0* out of 5, but I'd probably give that to most dealers. read more

The buying experience was alright. They told me the car i purchased was just serviced that day and everything was great on it. They lied, granted i am a younger female who doesn't know much about cars which is partially my fault. That aside it is utterly inexcusable to sell a car that has a 5 year old battery, an oil leak, low coolant, and sensor issues. I bought the car 3 months ago and drive it only to work and home. This is very disappointing and I will not buy from here again. read more

I had a very disappointing experience with John Lee Mazda. From start to finish, the process was full of misleading information, poor communication, and what felt like constant dishonesty. I was given inaccurate details regarding car payments, bank approvals, and the total price of the vehicle, and those numbers kept changing throughout the process. What I was initially told did not match what I was later presented with, which made the entire experience stressful and untrustworthy. It felt like I was being told whatever was necessary just to move the deal forward, rather than being given clear and honest information upfront. Buying a car is already a big decision, and the lack of transparency made it even worse. Unfortunately, this isn't an isolated type of complaint..there are reports from other customers mentioning price changes after services and issues with transparency as well. Overall, I would not recommend this dealership if you value honesty and straightforward communication. There are plenty of other places that treat customers with more respect and transparency. read more

We bought our Mazda cx-9 from John Lee Mazda and have had many, many engine issues, culminating in a national recall and a class action settlement over a known defect in the valve stem seals in our make and model vehicle. After the defect was repaired, we took the vehicle back for service and were told it needed a new valve cover, for nearly $1000. The service department acknowledged that shouldn't happen but refused to escalate the issue to Mazda to have it covered by Mazda since 12 months had passed since the replacement. "Too busy" to make a call to Mazda about it. Thought that might be worth sharing. read more

zero stars if available. Terrible car dealership made a deal with one of the salesman Devon on Friday said I would be there on Tuesday to purchase the car. At the time I asked Devon if I could put a deposit on the car to hold it, any amount, he said no, but I'll make sure the car will be available for you. Got a call Monday from their call center and they sold the car over the weekend absolutely deplorable. We were picking up an insurance check on Tuesday and going to buy the car at John Lee and now we have to continue our rental car until we find another vehicle. This is very bad business. I would never buy a car at this dealership and probably never a Mazda if this is how they operate their dealerships NOT TRUST WORTHY! Thanks, John Lee read more

I would not buy from these people!!! Took my daughter there to purchase her 1st vehicle on her own and got sold crap!!! 1st the sales guy said the car was "just serviced " but yet the coolant was empty, then they took it back to fill it up and we left, got home and checked and they never filled it up. I asked the sales guy and he said he watched them with his own eyes ok. Low and behold, check engine light comes on. Take it to auto zone to check it and they said "are you aware they (John Lee Mazda) cleared the codes and that's why they are just now coming up again". This is why everyone wants dealerships to go away because they don't care what they sell you, they don't care about anything other than making that sell. Then the finance guy tried to scare my daughter into purchasing some add ons after I told them, this is her 1st car and we are keeping payment ls low. It was an all around HORRIBLE experience and if I could go back, we would NEVER BUY FROM JOHN LEE MAZDA!!! read more

I had great experience purchasing my new Mazda from John Lee's Mazda, Greg was helping me from test drive and decision making all the way to delivery my new CX-50. Love the car, love the service thanks Greg, appreciate you. Recommend! read more

John Lee Mazda - Mazda CX-50 - Car Dealers Near Me - Panama City, Florida

We recently moved to PCB and we're looking to trade in our vehicle. We we're undecided on what kind of vehicle we wanted but knew we were going for an SUV. Syn was our sales person and she was a huge reason we decided to purchase that day. Syn was very knowledgeable and answered every question we had regarding the vehicle choices and lease or buy options. Her easy going and friendly personality made the transaction great experience. We would recommend John Lee Mazda and Syn if you are in the market for a new vehicle. The dealership is beautiful, clean and sleekly designed. read more

168.00 for oil change and tire rotation, charged my wife 17.99 per qt for oil that can be purchased at any parts store or Wal-Mart for less than 10.00 per qt, anyway, no longer a customer there I will take my business elsewhere. I have bought a couple of cars from them and they have actually serviced this same vehicle before. read more

Purchased a Miata from Jared. Easy process, great help. Recommended!

The buying experience was the finance part was deceptive so much that wrote Florida Consumer affairs to warn others to BRING LAWYERS with them. read more

The service department is truly lacking when it comes to customer service. I moved away from Panama City last year however I was visiting family in Crestview and decided since I knew and trusted this location I would drive over for an oil change last week. I did not realize a simple oil change would take over two hours with an appointment. I was informed I needed my brakes done at which time I scheduled an appointment to drive two hours back the following week. Jeff the service manager offered me a free car detail I am guessing since he knew I could go anywhere but chose their location even though the oil change took way longer than normal. I explained to him if would be making the two hour drive over and my car would be in the shop most of the day I would need a loaner. He said that would not be a problem I would go in at 7:45 in the morning drop the car and my keys be able to grab a loaner and go to my dr appointments I scheduled that day since I would already be in the area for the brake job. Fast forward a week I wake up at 5 am get ready drive the two hours to the dealership. Upon arrival I mentioned I had drove over from Navarre and the guy from the service counter said "I thought you were coming from Crestview", which I thought was great they remembered I was driving in from out of town. He then informed me that they did not have a loaner vehicle that day. I reminded him about mine and Jeff's conversation the week before and he said he knew but they were down to only a few loaners and he didn't have anything coming back in. I asked to speak to Jeff, he was apparently not in yet. I asked if they could try to figure something out since I believed it was all worked out the previous week. About 15 mins later I was asked if I wanted to reschedule due to the fact they did not have a loaner. I told them no and then was informed Jeff was in. I went over to speak with him to find out what was going on, he informed me that he did in fact have a loaner for me the day before but was told by his "higher up" he had to give it to another customer. At this point one has to wonder how come the day before when they knew there was not going to be a loaner available for me and they also knew I was driving two hours how come no one took the time to give me a call and let me decide what my plan of action would be? I asked to speak to his "higher up" and was told Claude would not be in until after 10. I informed Jeff I would be calling Claude later in the day: I then spent the day going to my appointments and finally called Claude around 3PM. He said he had been advised of the situation and he knew I would be calling. So as I was explaining the situation as I knew it he said he did not know why the loaner car was given out the day before and he would have to ask Jeff, but wouldn't you know it Jeff was not in. Shocking. He also mentioned the fact that they normally have 30 loaner cars but they are down to 15. So when he asked what exactly I wanted him to do I then returned with the question of what did he think he could do to make this right. He got snippy with me on the phone and told me since I was not going back there was nothing more he could do than offer me a heartfelt apology. Wonderful! I woke up early drove 78 miles each way I did not get my brakes done or the free detail I was offered but I did get a heartfelt apology for them not being true to their word or even having the decency to call the day before and give me the option to at that point reschedule or try to make other plans. I called another dealership later to make arrangements to take my car in to have it looked at because I still need my brakes done and he informed me that Mazda pays the dealerships to ensure they have loaner cars for their customers and he couldn't understand why John Lee was not able to provide this service especially since it had been prearranged the week before. Anyway all of that to say customer service is important, communication is important, maybe this dealership has grown too big to remember that taking care of your customers is their number 1 job? read more

Preston was a great salesman. No pressure and extremely helpful. He knew what I was looking for and took me right to it. The transaction was quick and painless and worked out great. I would definitely recommend him and the rest of the John Lee family for all your car needs! read more

Was not very impressed when I first arrived. I walked around the whole lot and was never greeted. Walked in the door and was promptly greeted. There was a profuse apology for no one greeting me. The gentleman, Brian, I was speaking with on text and chat was not in so Jared helped me. He got the ball rolling. Came back the next day, Brian helped. He got me the price I was looking for and the finance department got me a better deal than I expected! Brian made sure I knew how all the features on my CX-5 worked. Brian made it an excellent experience. Love my CX-5!!! I would definitely recommend! read more

Syntreka was an excellent sale associate who provided advice and expedited the entire process

Preston was fast efficient and very professional helped me get everything done taught me everything about the car answered all my questions thank you Preston! and thank you Mazda!! I'm so happy with my car it's amazing and drives great read more

Will you go buy a car at Mazda dealership make sure you ask for Justin he was great awesome five star rating I would definitely be sending my friends and family to him great job thank you this experience was stressful but Justin was great at his job again I will be back for another one in 5 years read more

Great experience at Panama City Mazda! We knew we wanted a 2022 CX-9 Signature so we put a deposit down in early January. We worked with Syntreka Williamson, who kept us informed while we waited for the car to come to the US and get to Panama City Mazda. When the car arrived the actual process to buy the car was quick and easy. We also got an incredibly fair trade-in price on our 2019 CX-9. This car Purchase was the quickest, most seamless and pleasant that we've ever had. I highly recommend Panama City Mazda for your next car purchase! read more

I purchased my 2020 Cx-5 on 6/4/2020 from John Lee Mazda and Syntreka Williamson was my sales associate. She was very helpful and friendly and made the whole experience very easy and comfortable! I drove over from Pensacola and I had been corresponding online with Kimberly and Michael about the vehicle and they were very helpful as well! Overall it was a great experience and I don't have any complaints! read more

John Lee Mazda - Car Dealers Near Me - Panama City, Florida

I brought my car in because it wasn't registering my keys therefore it wouldn't start. I had previously taken my keys to a key master to have them checked they are both working fine. The mechanic told me I need to buy a new key because he doesn't know what the problem is and that's just somewhere to start. They key isn't the problem and buying a new one isn't in my budget. The problem is somewhere inside the car they refuse to listen to anything I told them. Jeff (a mechanic representative) rudely told me that I could get a tow truck and get my car out of there, they will no longer be diagnosing my car. All because I told him I wasn't paying for a new key due to that not being the problem. I did indeed take my car somewhere else (Gem mazda in Tallahassee Fl) and they have done and amazing job. I DO NOT recommend John Lee Mazda to anyone read more

love my barely used Toyota Highlander Hybrid sold to me by Jared Wood at John Lee Mazda in Panama City!

Jared was great and he helped me get in the perfect car. Definitely would recommend to anyone who needs help.

Excellent sales and support team. I worked with Justin Floyd, who was extremely helpful and knowledgeable. I expect that I will be a Mazda (and Panama City) customer for my next vehicle purchase. read more

The worst internet sales department ever. Started trying to purchase a car @ 11:30AM and after 7 hours of back & forth with 4 sales people and one manager, tried to buy the car and it was sold. Their phone system was out throughout the day, Claude (sales manager) was unavailable, "Greg" (Gerago) cut his coworkers out on the transaction and couldn't even complete the forms properly (spelling, grammer. etc). Run, don't walk from this place. Used car salesmen at their best and deserving of the bad review (P.S. they are commission and could care less about the customer experience) read more

I am here buying a truck! What an awesome dealership. It is well after tbeir time to go home and they are here making sure we are taken care of. Wives have been calling, college football on the TV and they have yet to lose their good attitude with us. We are very fortunate for people in the world that actually have wonderful customer service. HUGE shout out to Jarad and Ryan for sticking this out and making this happen. Come see Bernie for a new vehicle. Truly this is an outstanding performance by these three men! Thank you Jarad, Ryan, and Bernie! This will make us come back! Thank you! read more

I came in for an oil change, tire rotation, and inspection. In the inspection video he sent me I couldn't really understand what he was saying, he didn't make much sense. Zach stinks...literally he smells like body odor. I hope he had a nightmare last night. Never returning, I'm going to Bill Cramer!!!!!! read more

I recently bought a Mazda Miata from Orlando Morales of John Lee's Panama City Mazda. Orlando was the best car salesman I have ever dealt with - he was very nice and friendly. He was not pushy at all, and he knew a lot about the car I was buying. I love my car, and Orlando made the buying process easy. I would recommend him and John Lee's Panama City Mazda for anyone thinking about purchasing a Mazda vehicle. read more

The experience we had at Panama City Mazda was as close to perfect as could be. After working with our local Mazda representative we were almost ready to give up on getting the car that we really wanted. However I decided to search and made a call to Panama City just to get a feel of what we mite expect with another dealer. This was one of the best phone calls I've ever made.Orlando Morales was a fantastic sales rep and made sure that our 2-hour trip to Panama City was a pleasant one as well as a productive one. After just a little bit we were driving the two-hour trip back to Pensacola in a new CX-9 Grand Touring. The overall experience renewed our confidence in we believed Mazda could be. We will be recommending Panama City Mazda to everyone. Thanks for everything. Greg Carithers read more

John Lee Mazda - Car Dealers Near Me - Panama City, Florida

Excellent service! I've taken my car here since I purchased it in 2014, and the quality of service has always been great. Wouldn't take my vehicle to any other place for maintenance. read more