I am disappointed with the level of service and communication I experienced…read more I dropped off our tax documents on March 7 for Richard and did not receive any updates by March 14. After multiple unanswered calls and messages throughout that week, I visited the office in person to inquire about the status. At that time, Marjorie informed me that Richard had just returned from the hospital and had not yet been able to begin working on our taxes. While I understand unforeseen circumstances can arise, I would have appreciated proactive communication and the option to have another preparer assist us. Unfortunately, no such communication or alternative was offered. I chose to proceed and give the benefit of the doubt. By March 29, our taxes were completed, and I visited the office to sign the paperwork and paid for electronic filing. As of April 20, we had still not received our refund. Upon contacting the IRS, I was informed that no return had been filed under my Social Security number. After again being unable to reach anyone by phone, my husband went to the office and was told by Rina that their system is backlogged and that our taxes had not yet been filed. Rina also informed me that their system backlog was an ongoing issue since before I dropped off my taxes on 3/7/26 so I do not understand why nothing was ever communicated to us. This was extremely concerning and frustrating, as we were never notified of any delays or system issues. At no point during my interactions with Lehua (March 7), Marjorie (March 14), or Richard (March 29) was any potential delay or backlog communicated. The lack of transparency and failure to provide timely updates is unacceptable. Although Rina apologized and provided a contact number for Miriam (owners wife) I have been unable to reach hGiven the circumstances, I am requesting a full refund and will be taking our tax filing elsewhere. Clear and timely communication is essential in matters of this importance, and unfortunately, that standard was not met. As a result, I have lost confidence and trust in their services and will not be returning.

Taxes done right. Jackson Hewitt charges way more, adding on all kinds of fees. The staff at JH are…read moreawful, untrained, they don't print your paper so you can read before signing, she Shanelle said oh sorry cannot print, you gotta sign first! Dishonest, thieves. Anyways Taxes r us in Waipahu are professional, honest, and very helpful. You need experts they are it!

Ramos Tax Service came highly recommended by my husband's co-worker, and I'm so glad we decided to…read moregive them a try. For the past ten years, I've dreaded tax season because we're in a higher tax bracket. We used to go to another accounting agency, but over time we noticed they weren't really taking the time to thoroughly go over everything with us, and their fees kept increasing. Enter Ramos Tax Service. Although they do not take scheduled appointments, the process was still very easy. They have parking available, and once we checked in, I believe our wait was only about 20 to 30 minutes, which honestly was not bad at all. They even had snacks available while we waited. Once we were called, Noemi was incredibly friendly and helpful. Even though we ended up owing taxes, she took the time to carefully review everything with us, which definitely eased some of the sting. She also gave us very helpful suggestions for next year to help minimize what we may owe. And their fees? Very reasonable. Do I recommend Ramos Tax Service? Absolutely.

First time here, founded on Yelp. Based on good reviews, decided to give this place a chance…read more Filing late this year and needed to get my taxes done before the dead line! Luckily they accept walk ins. I signed in about 1040am and got called around 130pm. Mrs. Ramos was quick and kind. Seems like when I got to her all of my information was inputted into her computer. Might've been her assistant that sat next to her helped her input all the info's, to speed up the process. I sat with Mrs. Ramos for about 10 minutes and I was done. The outcome of my tax return was not the outcome I wanted but oh well. It is what it is. I feel no matter what, taxes is always owed on my part. They charged $150 for service which I think is fair, based on what others are charging to do taxes now days. If you do decide to come here, expect to wait. They do have a lot of clients and new clients as well, based on my observation while I sat and waited. The waiting area is clean and comfortable. They provide snacks to purchase, cost is about a dollar each. Parking can be a little difficult, as they have about 6-8 stalls in front of their office. I believe you could also park on the street and walk over. Location is right across the street from Honowai elementary. Not sure if I'll return next year, but I'm glad I gave them a chance and I'm glad they took me in as a walk in because I needed to get my taxes done ASAP.

5/5 Stars! I was facing a severe tax crisis that required immediate attention, and Lisa handled it…read moreflawlessly. She negotiated directly with the Hawaii Department of Taxation and completely resolved the entire situation. Her team worked tirelessly until everything was sorted out. They are absolute lifesavers--My808Consultant.com is a top-tier company. Thank you Lisa!

I have been with Lisa since 2005 as my tax consultant. Through her great work, leadership and 20…read moreyears of qualified experience, My 808 Consultant has always been no 1. delivering careful, expedient, timely and great returns. Her prowess speaks for itself. I would recommend My 808 Consultant to everybody for those seeking careful, experidient, timely and great returns. Her service is also super convenient. No regrets at all. Thank you Lisa and team.

Great local business. Helped me a lot with my tax refund! Better than Jackson Hewitt!read more

I wish I could give them 10 stars They went over and beyond to deliver excellent tax filing…read moreservices. This is my first time filing taxes with Ped Flores Tax Service and I am so glad I did. Elpidio and his amazing wife made filing my taxes simple. I was having issues with filing my taxes through turbo tax, so I choose Ped Flores Tax Service, due to their Yelp reviews. Which I am happy I did. They do offer online or in person tax filing services and I choose in person. He explained everything step by step and he even put it in simple terms so that I could understand. They were very patient and understanding. Also, they're are very knowledgeable in what they're doing. They follow strict Covid-19 guidelines and their place is super clean and sanitized. They're located at 94-974 Kuakahi Street, Waipahu, HI 96797. I recommend you go and check them out. You won't be disappointed.

They have always been great and helpful with helping with Moms taxes. Virgie and team helped my…read moreelderly mother get updated with all her taxes and past taxes.

Located inside Don Quijote, Waipahu this office offers tax services and financial planning. I go…read morehere during tax season only and see Leo. Leo, his wife and daughter operate this family business and I feel they do a great job. Leo is fair and honest and offers great advice with our tax filing. I would strongly recommend them!

Tim is a kind, bright, and reasonable estate attorney who is a huge asset to Kaneohe…read more For any future needs we will go back to Tim.

Tim was prompt when picking up the phone, took the time to answer my questions without seeming…read morerushed. He was upfront and reasonable with pricing. When I needed a bit more rush on the work he was able to handle it without any issue. Overall, would highly recommend for assistance with recording a title change!